Surfdome Reviews

Name: Surfdome
Rating: 2.42

2.4 Rating 96 Reviews

36 %

of reviewers recommend Surfdome

Company Reviews

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Metrics

2.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service! They’ve cancelled my order without explanation after I’ve waited 11 days for my parcel. I will never buy antyhing of them again, such a joke of the company!”

Helpful Report

Posted 4 years ago

“I purchased a product from them. paid for two-day shipping and immediately called with a shipping request. after 4 days of nobody getting back to me, and my purchase having never been shipped, I email them. it takes them 2 days to get back to me to tell me that the product I purchased was sold out... are you serious? The worst customer service experience I have ever had. I will never be shopping there again, and would not recommend to anybody.”

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Posted 6 years ago

“I was appalled by the customer service I received.. Something as simple as collecting my parcel at the collection point has been made very difficult and was a real hassle!”

Helpful Report

Posted 6 years ago

“!Avoid at all costs! Absolutely worst customer service ever. Received our skis surprisingly quick in the the US, but they were the totally wrong skis. Tried calling numerous times and never got ahold of anyone. My record was 1hr and 43min on hold and finally just gave up after being number 6 in the queue for over a half hour. I really think they just went home and left everyone on hold. Someone finally emailed us back after we sent pictures of our invoice with the right skis and pictures of the obviously wrong skis we received and they still said we were wrong! Don't take a chance! Avoid this place!”

Helpful Report

Posted 3 years ago

“Ordered swimsuit with express delivery, they sent me a pair of mens trousers. Impossible to contact this company by phone so emailed and they have refused to refund me until I return the trousers. I am on holiday, this has caused such an inconvenience. Customer Service is appalling, any other company would have apologised and refunded immediately.”

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Posted 3 years ago

“They shipped an empty box through FedEx”

Helpful Report

Posted 3 years ago

“I ordered a bikini for my 12 yr old daughter, measured her to ensure correct fit. It was so small it would fit a doll. Sizing all wrong. Have to pay for return. Ordered a wetsuit for myself size 14- received a size 12 instead. No response to emails. It will cost me a bomb to send it back. Absolute joke. Bad business. Beware.”

Helpful Report

Posted 3 years ago

“Received a wrong size, ordered the right size. No contact with Surfdome possible, not by Phone or email.. so stuck with a pair of sneakers 2 sizes smaller.. return goods for costumer expense.. I think I’ll take my loss and never ever buy at Surfdome.com again!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“*****WORST CUSTOMER SERVICE****** I have ordered a few times from here before and for Christmas my mother purchased two pairs of vans for me and my partner . I also had a third pair from Vans official ( whom I shall stick with in future) I accidentally got the returns label mixed up and sent the Authentic Vans back to SurfDome and they was SIGNED for from a staff member, and on realising the mistake I contacted SurfDome to ask how I could get them back after a simple mis-understanding. I received a blunt response to say sorry they they wouldn’t be in a position to look for them and let me now how I can collect them from them. So basically they are refusing to return my footware (at my expense of course) that never even came from them!! Out right Disgrace!! They do not value there customers and try and help with a simple mis-Hap. Shame on your Surf - crooks!”

Helpful Report

Posted 5 years ago

“Received a damaged surfboard from them without the Fins (suppose to be included). Have tried to reach them for a week but still no one picking up the phone or answering my email. Really dissapointed.”

Helpful Report

Posted 5 years ago

“Don't waist your time. Ordered a skate board December 9. Received a shipment notification December 11 with expected delivery December 18.NEVER RECEIVED THE SKATE BOARD. After multiple emails and three calls to customer service, all of which went unanswered, they could not or would not provide a tracking number or shipping information. Finally, as I wait for delivery, I receive a refund email saying they have refunded my transaction. Unfortunately there is no refund showing up on my credit card. Worst Customer Service I have ever received.”

Helpful Report

Posted 5 years ago

“Truly diabolical company. Avoid at all costs!! Will take your money, not deliver the goods and then go completely missing when it comes to you trying to find out why. No correspondence whatsoever. I am now going to have to go through the arduous task of trying to get a refund from a company that appears to be completely uncontactable.”

Helpful Report

Posted 5 years ago

“Brand new customer to surfdome, I returned an item amounting to 36.00 on the 25th March 2021, it was received on the 27th March 2021, it has now been 11 days and still no refund, I haven't even received an email confirming delivery or refund on its way etc. Desperately trying to retrieve my money with no replies to the contact email on the surfdome website, shocking experience.”

Helpful Report

Posted 3 years ago

“I ordered 2 backpacks, it came fast. All great!”

Helpful Report

Posted 3 years ago

“That company is absolute scam. My package was never delivered. I reached out to company and they responded that based on their investigation it was, and it is my problem. I NEVER had any package not delivered or stolen before. I paid for the item and delivery and just got robbed. Do not buy anything from them!!!!!”

Helpful Report

Posted 3 years ago

“No customer support available at anytime. Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could. Do not purchase at surfdome for any reason, this is an absolute scam.”

Helpful Report

Posted 3 years ago

“Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and wanted to exchange them for a smaller size & they don’t do exchanges. $15 to get the shoes to me and $21 to return them. Went to Nordstrom’s instead and had wonderful customer service and better exchange policy.”

Helpful Report

Posted 3 years ago

“I purchased my first pair of havaianas flip flops & my son a pair of superdry sliders, think they could be copies, the flip flops thongs were not as they should be and were too big, my sons sliders didn't last that long either, unfortunately I was unable to contact them at the time so ive left it too late to sort it out, due to a grandparent been extremely ill at the time, on reading the reviews on here it doesn't seem like they would have don't anything anyway, I'm so glad they were a reasonable price & wasn't expensive, I was typing out an email to them, but thought I'd check the reviews to see if they could advise on the thong problem but seems pointless now if they don't even get back to people who do it in the 14 day period, I certainly wont be recommending them to anybody that's for sure.”

Helpful Report

Posted 4 years ago

“Avoid this store like the plague!! they are unreliable, and undependable. I ordered the same item twice, and it was "stolen" on the way; however, the item never made it to any of the carriers - the odds are not good for that to happen. Shop elsewhere!!”

Helpful Report

Posted 5 years ago

Surfdome is rated 2.4 based on 96 reviews