Surfdome Reviews

Name: Surfdome
Rating: 2.42

2.4 Rating 96 Reviews

36 %

of reviewers recommend Surfdome

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Metrics

2.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“I ordered 2 backpacks, it came fast. All great!”

Helpful Report

Posted 3 years ago

“I ordered two surfboards. One board arrived all well 5 weeks ago, but the second board never arrived. I am in email exchange with Surfdome customer service for the last 5 weeks and their response is that FebEx is not responding to them... very poor. Feels almost as if I was scammed by Surfdome.”

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Posted 3 years ago

“My mum purchased a wetsuit from Surfdome for my Christmas present this year and it was too small, I sent it back to Surfdome asking for an exchange or credit note to Purchase a bigger size, but they literally returned the same suit straight away because it was out of the 30days time period. Im disappointed that a surf company couldn’t be a little more flexible in these unprecedented times. I live in North Devon and surf all year round, there a big surfing community here which I am part of, a group of us featured in surf girl magazine this summer and it was one of the ladies that recommended trying a Roxy suit which was out of stock locally, so I tried Surdome (for the last time) I would not recommend Surfdome as a retailer!! Back in the day this lack of unwillingness to help a fellow surfer out would have never happened.”

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Posted 3 years ago

“They're customer service is trash. I told them to cancel my order and it's still not and I haven't received my money back. THEY ARE TRASH COMPANY. I've called them 3 times.”

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Posted 3 years ago

“That company is absolute scam. My package was never delivered. I reached out to company and they responded that based on their investigation it was, and it is my problem. I NEVER had any package not delivered or stolen before. I paid for the item and delivery and just got robbed. Do not buy anything from them!!!!!”

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Posted 3 years ago

“Absolutely disgusting service took my money off me for an item I should of received 3 days ago I paid for next day delivery I’ve still not received my item I will never order off this site again !”

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Posted 3 years ago

“!Avoid at all costs! Absolutely worst customer service ever. Received our skis surprisingly quick in the the US, but they were the totally wrong skis. Tried calling numerous times and never got ahold of anyone. My record was 1hr and 43min on hold and finally just gave up after being number 6 in the queue for over a half hour. I really think they just went home and left everyone on hold. Someone finally emailed us back after we sent pictures of our invoice with the right skis and pictures of the obviously wrong skis we received and they still said we were wrong! Don't take a chance! Avoid this place!”

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Posted 3 years ago

“I ordered a set of Oakley Mercenaries which where faulty, Then proceeded to go through the easy straightforward steps on their site. Its been a month now and they said id have the refund in 15 days, I've tried calling them but every time I get to the front of the que which takes about an hour I've done this 3 times they hang up ! This is very poor performance in customer care for a site operating online ! I will never deal with you again I am truly sickened”

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Posted 3 years ago

“Received the item I ordered today, was as described, free delivery took 4 working days so overall very pleased. Thanks Surfdome!!”

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Posted 3 years ago

“Great choice, great prices, quick delivery ... love this online shop :)”

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Posted 3 years ago

“Ordered swimsuit with express delivery, they sent me a pair of mens trousers. Impossible to contact this company by phone so emailed and they have refused to refund me until I return the trousers. I am on holiday, this has caused such an inconvenience. Customer Service is appalling, any other company would have apologised and refunded immediately.”

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Posted 3 years ago

“No customer support available at anytime. Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could. Do not purchase at surfdome for any reason, this is an absolute scam.”

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Posted 3 years ago

“Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and wanted to exchange them for a smaller size & they don’t do exchanges. $15 to get the shoes to me and $21 to return them. Went to Nordstrom’s instead and had wonderful customer service and better exchange policy.”

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Posted 3 years ago

“They sent us the wrong size and the wrong color top. The returns process if you are in the EU, is complicated and costly.”

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Posted 3 years ago

“They shipped an empty box through FedEx”

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Posted 3 years ago

“Quick delivery and fantastic packaging with no plastic in sight!”

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Posted 3 years ago

“Clothing arrived after 2 weeks, but everything is a perfect fit and great quality. Just allow some time for shipping. Will definitely buy from Surfdome again :)”

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Posted 3 years ago

“I ordered a bikini for my 12 yr old daughter, measured her to ensure correct fit. It was so small it would fit a doll. Sizing all wrong. Have to pay for return. Ordered a wetsuit for myself size 14- received a size 12 instead. No response to emails. It will cost me a bomb to send it back. Absolute joke. Bad business. Beware.”

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Posted 3 years ago

“Ordered some ski pants and jacket, pants came up small (brands concern, not surfdome), Returned the item, refund issued quickly, items as described and items delivered on time.”

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Posted 3 years ago

“Not impressed, items misrepresented on website. Cost of return is way to high.”

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Posted 4 years ago

Surfdome is rated 2.4 based on 96 reviews