“I ordered plug plants in April. I have been given 3 dates for delivery so far, all of which have now passed with no 4th date given. After trying to check on the website all order information has been removed. I sent an Email, only to be told I should get a reply within 9 days! I called only to be told there is no facility to discuss orders but I held on in order to actually speak to someone. I finally got through to be told they SHOULD be delivered next week but that Suttons had no control over them as they are coming from another supplier. I tried to cancel the order but that was not possible. My only option to cancel is when they are delivered (if that happens) and I can then apparently refuse to take delivery and then that should mean I get refunded - but how can I have the confidence that will actually happen after the service so far? I thought Suttons was a reputable company but this is unbelievable service - and you can't make a cancellation!! I would question whether this is legally compliant.”
“Scammers. They take your money and send plants that are unfit to use, broken and ruined in transit. No reply to emails to cancel order and refund money, but persist in sending more garden rubbish for me to dispose of. Avoid this company, you will regret wasting your money. Check out comments on review sites.”
“I ordered plug plants on the 15th of may
They arrive yesterday nearly half were dead and the rest will properly die as well
Emailed them with photos as proof
NO REPLY
WHAT a waste of time And money
NEVER AGAIN”
“Horrible experience, order was a month late, only half the order arrived and box arrived badly beaten with contents inside ruined, just a complete mash of soil and broken plants. Tried to save what I could but not with much luck.
I have reached out via email, contact form on the website and via phone and still months later I have been unable to get a response. I'm left feeling like I have been scammed out of my money.
Is this really the experience you want for your customers Suttons? Perhaps you should stop overselling and concentrate on the customer experience, or do you just not care?”
“Do not order anything from this company. Ordered plants back the start of last month, dates changed and still not received any. Impossible to contact anyone by phone or email. Absolutely disgraceful service.
Will not be ordering from them again.”
“Like many others, I took advantage of Money Savings Expert recommendation. Promised delivery weeks ago. Almost impossible to contact to get updates. Given two dates so far and both missed. Still emailing me with sales emails - all 'special offers' 'time limited'.
Dreadful company - will never get another penny from me.”
“After receiving an email from Money Saving Expert recommending Suttons and their discounted offer I ordered via a link thinking if MSE think it's a good deal it must be, BIG mistake!!
I'll be making MSE aware of this company's inadequate service. Unfulfilled delivery times. So far they've received payment without sending me a single plant. I've logged into my account which now states that they've updated their website and all orders are not available to be viewed. I've emailed them and received an automated response informing me that they will get back to me in 9 days......
I will be placing a dispute through PayPal in order to retrieve my payment”
“As I sit here now, my order has been delayed twice and is several weeks beyond the originally indicated delivery date. The latest delay update seems to have changed my order also - to plants that I could have bought for half the price at B&Q! Never again!”
“Appalling service. I have been waiting for delivery of my plants now for three weeks. Was on hold for ever and after days of trying to get through, spoke to someone who said they couldn’t help but would get someone to contact me that day. No one did so. Phoned again next day, after ages I managed to get through by saying I wanted to place an order, but they transferred me to another department and I’m still on hold as I type. They’re very quick to take your money. First and last time ordering from this company .”
“Do not bother ordering from Suttons. Nearly everything I ordered was backdated at least once, some many times and now U’vebeen tons my final plants delivery is to be backdated.
The plug plants, when they do eventually arrive, are often very poor quality. I purchased 15 mixed geranium plugs. They arrived a couple of weeks ago and were no more than a tiny two leafed, wilting scrap. With luck, thet’d Grow to full plants just as summer is ending. As it was, although I did my best, only two have survived. I’ve gardened for years and never had this issue from other nurseries. I won’t be using them again. Poor quality, ridiculously small plants. Beware.”
“What went wrong? Read your reviews.
I was lured by the catalogue. Reality was a sad shadow of the fantasy.
I suppose that I only have myself to blame for not reading the reviews before I ordered.”
“Avoid!! Ordered plant plugs on 9th May for 72 hour delivery, received an email with a new despatch date of last week- apparently too many orders for this offer. Throughout the entire wait time the plugs have continued to be advertised as available online!!!!
Its going to be too late now for these plants to make a decent garden show.
No update whatsoever received since 15th May.
NEVER AGAN.”
“Please do not order anything from this company you will regret it waited 2 months for order still not here and it's June now they are a dispicable company to deal with will not answer any calls or emails steer well clear”
“Plugs arrived upside down covered in soil but impossible to report this as emails are not answered neither are the phones. Couriers need packaging marked 'Live Plants' to potentially prevent this. Balance of order not received nor any emails regarding delays so will resort to chargeback to retrieve money. Why send out new catalogues and run marketing campaigns when you cannot supply EXISTING customers? Never using Suttons, nor T&M again who seem to be behind this chaos.”
“Ordered Begonias in January for delivery May promised delivery last week. No sign of them. Can’t even access my account due to their recent updates. Don’t use this company unless you want the run around. This happened with their other company (Van Meyerbeer) a few years ago.”
“Have had no communication since ordering Begonia Santa Cruz in October for del 24.5 - tried phoning but not accepting calls te orders. Sent em and auto response says reply in 9 days!!! Will not order again.”
“Ordered 2 Bud lei in March
So updates from Sutton’s
Regular chasing advised delivery late May .. chased 24 May advised they are being dispatched
Guess what nothing has arrived
Sutton’s are the worse company
I have to deal with when ordering online
Do not use them”
“Having had late delivery, damaged and missing items due to poor packaging and handling. You have to have respect and sympathy for the poor souls who man the complaint lines at Suttons. This for myself is the second year of bad experiences. I will probably go elsewhere.”
“Ordered tomato plants in January. This is the second time I’ve been informed there is a delay, now the middle of June .
It’s an absolute disgrace , way take orders they don’t can’t meet . This is the second year this has happened and will never us this company again .very”
