“Will never use Suttons again. How do they get away with this! Ordered £40 worth of plug plants in November, still waiting. Emails being ignored.
It's far too late now to use these plants, even if they are delivered.
Extremely annoyed. You would be foolish to use this company”
“Wish I had found these reviews before I ordered, total rip of emailed to let them know the plug plants on arrival were rotted had soggy green leaf on my hands out of 10 plants I have one alive I potted them straight up to give them a chance to no avail, I have emailed them a week ago no reply yet they can keep sending me emails with special offers joke I am waiting for my fushia plugs to come first not holding my breath second will probably be dead anyway and I agree if you could give no stars then that's what I would give zero absolute disgrace of a company, say's despatch time 72 hours they made a mistake there think it should be 72 days or weeks, need to pull ya socks up suttons lot's of unhappy people should certainly NOT still be trading taking peoples money for dead stalks maybe we are all in the wrong job here I have some wilted nettles here which might be lovely fushias or petunia's any takers only £1.99 per plant ;)”
“Plants ordered have not been received. Sutton’s only seems to be interested in taking orders, not ensuring delivery and do not respond to emails. Won’t use them again.”
“We ordered and paid for plug plants (£30 )and shrubs (£44) After numerous e mails and conversation with customer services have not arrived when promised,indeed still waiting.”
“We ordered numerous flower seeds last July to plant this year, the yield has been shocking and they were planted as per the instructions and grown in the polytunnel with good quality compost and soil, we wont be buying from Suttons again”
“Words fail me! Reading all the ones below my heart sinks. I WAS ADVISED NOT TO ORDER BY MULTIPLE PALS! Duuurrrrrhhh!
All I can say is I've fallen foul of a company who has no policy, no customer care, no after service, no one on the phones, no nothing!!! it's just a set of pretty images that come though daily. It's all lies and film flam, promises and dead items. Lord above if I ran my business like this I'd be run out of time. They are a disgrace. I spent 100 quid on plugs likely they will arrive already as compost! Shocking behaviour from a leading brand that was once top of the table. I'd give this experience a negative 100 if I could. I'm warning you here but also posting to all the national gardening associations and will be informing the RHS about the failure to honour deliveries and 'holding' money! Shameless. I'm making sure Gardner's world know Rip off Britain and all other consumer affairs programs! Plus press releases to all mags and papers! Well, they've had time to sort this out! Tool late mate now.”
“Yet another disappointment from Sutton Seeds. A forsythia was ordered in March. I was told, after follow up to ask where it is, that it will be delivered in August. I have now been advised they have no supply so they have refunded. I have now had dead plants delivered, delays in my orders, sad looking plants delivered. Funnily enough I have had no problems from your competitors so I think I’ll know where to go in future for good quality plants”
“I have been waiting over a month for a plant to arrive after receiving dispatch confirmation. Emailed customer services after 7 days and had to wait a further 7 days for customer services to reply. They confirmed that the plant would arrive in 3-5 days... 2 weeks later plant still hasn't arrived and no response from customer services.”
“If i could give zero stars i would. They accepted and took money for an order to only advise i d have to wait a couple of months. Ok, I did. Now estimated despatch over two weeks gone, no update, no response nothing. Will have to pass to credit card to deal with. Do not use them.”
“I ordered this 12 runner bean plugs descibed on the website as:
Runner Bean Plants - Super Trio Collection
12 Garden Ready Plugs (a mix of the 3).
I assumed that I would get 4 plugs of the 3 varieties. When they arrived there was no indication which plug was from which variety. I rang Suttons to be informed that I could tell by the different colour flowers. That woud be some time after i planted. I was told as this was a mix Suttons had no idea which plug was which variety. I was told that there was no guarantee that I would in fact get 4 of each variety. Indeed I might get 0 of one (or even possibly of 2) variety.
Suttons claimed that a mix of the 3 might just be all of one variety. I was planning to share these with a friend as I do not need 12 plants. Just have to hope that I get a selection and as planned I can then see which variety I like.”
“I am an experienced gardener and have used mail order companies regularly. Suttons are dreadful. The website and accounts section are very poor, the customer service appalling and the products - still waiting.
Avoid using them at all costs.”
“A new gardener, new to ordering plants online, I assumed that 3 - 5 days delivery claimed on the website was counted from the date of the order. Not unreasonable I think. Now, 3 weeks after ordering, I received my first package. After complaining about not recei ING an order acknowledgement, I received an email stating that my other packages would be dispatched on 4th June, with 3 - 5 days shipping and 24th June with 3 - 5 days shipping. What a joke.
Their website is deliberately misleading to get people to order. If they told the truth they would get nothing.
Most annoying for me is that the three plants I ordered were intended to go into containers together.
The "plug plants" I received so far were no more than tiny seedlings and with the balance of the order more than a month away, and probably similar in size, its doubtful that they can be used for my planned containers
When I look at the Proven Winners plants received by u-tube gardeners I can't help but be jealous. In this so called nation of gardeners, is it impossible to get half way decent service. Pathetic.”
“Super plugs! Most definitely not just some small seedlings. I have now given up trying to contact these people after reading through some of the other reviews here I will not be using Sutton seeds again ever.”
“Order was not processed for 5 days. Dispatched 3 days ago and still no sign of the plants. I don't want plants that have been in transit for at least 3 days. I sent an email wishing to cancel my order but got an automated response stating it would take up to 9 days for a response.
I really wish I had read the online reviews before I ordered.”
“Hanging basket collection of Super Plugs were pathetic not super. Minute things and looked half dead. Two of them are now completely dead and the others are close behind, despite being planted in very good quality compost and watered lovingly. Absolutely disgusted. Will contact Suttons but don't expect to get anywhere based on other people's experience.”
“Would give a score of nil but phone was answered! Plants due to arrive on 3 May Emailed on 11th and told they were in transit from the 8th and would soon be with me
Rang today 19th told still in transit. PLUG PLANTS In transit for 11 days. Cannot cancel the order .”
“After non delivery and being refused money back plugs found today 18th May pushed through letter box. Disgusting, not fit for purpose. Stalks with no leaves, just squashed to nothing. Not fit for planting. Worked out at £1.33p per plug. Now today in my emails they are again offering them but at only 35p per plug and postage. This is after they keep asking me for my email address and order number. Have supplied these details about 10 times. Still they do not address the problem. I was just told if they arrive refuse them then you may get money back. How can you refuse to accept package from a courier when they push it into a letterbox. These useless plants did not arrive on time at the end of April beginning of May, as per order and payment. . No explanation as to why. Just no money back. Or do they answer queries just give you the run around.”
“I have previously had the occasional order with Sutton’s but this year I decided (against my better judgment!) to order all my bedding and veg with them plus another order for my daughter.
I placed the large order (over £260)in early Spring - plants were going to be delivered as and when they were ready. Then the first issue was when I looked on line my order had been split into about 20 separate orders! This was very irritating to say the least - it was impossible to tell which referred to which plants without going into it then I couldn’t tell which I’d already looked at - it was a nightmare!
But then the real problems started when the plants began to arrive. The first plug plants arrived in a terrible state (see pic) - they were all out of the tray and they looked like they had only just been planted (indeed the stick used to aid planting had carelessly been thrown into the box as well)! I tried to replant the ones that hadn’t been too badly damaged (less than 1/3) but within 3 days the whole lot were dead!
I complained about the packaging and eventually got a refund - but it was the plants I wanted - they were now going to be missing from my planting scheme! Also I was then thinking I’d made a terrible mistake by placing such a large order with them and was this a sign of things to come?
I have since received several more items - all the trays if plug plants I have received have been in the same state - really badly packaged and so all the plugs are out of their trays and are loose and broken in the boxes - (the problem is that they have no packaging to hold them in). Again I have complained after each delivery and got some replaced which haven’t arrived yet but will these be packaged any differently? If not they will arrive in the same state!!
The only consolation is that the potted plants I ordered have arrived in a good condition it just seems to be the trays.
Then I find that after requesting me to reset my password on their website they have now got rid of all my (20 appx) orders (even tho they were a nightmare to look at!) and all my order history from “my account” so now I can’t check the status of any of the many plants I have ordered! What is going on! - Another complaint email is then sent!
I am so annoyed - not just because of spending all this money but it’s all the time I’ve spent so far on checking up on my orders and writing complaints to customer services! Who are now by the way stating it will take them up to 9 days to reply ( they say that this is “Due to an increased demand for Gardening related products, we are receiving a higher volume of emails than expected”) but come off it - it’s taking 9 days to reply because if the increase in complaints!! -
It can’t only be my plants that have been sent out in such an atrocious state!
I am now just sick and tired of having to email them after each part of my order is received.
By placing my annual plant order this Spring with Sutton’s I thought that I was ordering from the best. A well established - award winning company and that I would receive the healthiest plants and the best service I could possibly buy- but instead the reality is that I have wasted nearly £300 and endless hours of time and effort! However more importantly Suttons have managed to completely ruin my garden plan for this coming year and they have completely taken away my faith in online plant ordering!!”
“I have used Sutton's seeds for over 30 years.
Last year the germination rate was not so good.
This year the germination rate has been very poor. Not my fault as I have tried another company's seeds with good germination rate.
Sad that Sutton's seem to have given up.”
“Finally had my refund from Sutton's after being substantially overcharged. I did say I would update my review. The blueberries are doing well so far....
Such a shame that the company took so long to refund. Perhaps they may have actually had a good review instead.”
