Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 343 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suttons issue very "flash" advertising pamphlets and promise the world with their plants. My experience is just one disaster after another. 1. An order of strawberry plants turned into receiving a box of totally dried out roots which had no chance of survival and were obviously no good. Emails to Suttons get you nowhere except promises of replacements which never arrive. 2. An order of perenials ( two lots) were sent to an address 30 miles away. Suttons wanted to know could I go and fetch them? No I couldn't I'm in hospital recovering from Covid. Well could I find someone to go and fetch them for me? Eventually I received a refund. But that wasn't the point. I WANTED the plants, that's why I ordered them. With "lockdown" all over the place I just had to go without this year. 3. They sent a double box of summer bedding plants, supposedly "plug" plants. Well the bigestt were about 1 inch hih and the smallest had ONLY JUST germinated and wer about 1/2 inch high all in TINY little sections of little trays. One would need a pair of tweezers to handle them as they need "potting on" straight away. They were supposed to be ready to plant allbeit under cover but there was no mention of having to re pot every one of these tiny plants into slightly bigger pots. I do not have the facilities to pot on 400 tiny little seedlings (yes 400 of them in very smal seed trays) Well of the 400 seedlings only 150 or so are still alive, still very small and don't look as if they will survive despite all my very time consuming efforts. WORST OF ALL when these pathetic seedlings arrived they had obviously had a very rough journey as half the "plants" were shaken out of their trays and there was earth and seedlings all over the inside of the box and all pretty well dried out. VERY POOR PACKAGING and as was shown hardly any chance of the plants surviving the delivery journey. Cost of these plants £84 plus p&p wjich will never be refunded. MARKS OUT OF !) FOR SUTTONS -5. NEVER ORDER AGAIN!!!!!!”

Helpful Report

Posted 5 years ago

“I'm a mug! Last year ordered a lot of Spring planting plugs. Items turned up 3 months later, dried out rubbish, straight in the waste bin. This year placed a different early order. Sent email to confirm dispatch and delivery via Whistl. Still waiting. Contacted Whistl who knew nothing of this order. Here we go again, for the second year. Stay away from Suttons, you stand more chance of winning with a one armed bandit. The sooner they go" "pop" the better.”

Helpful Report

Posted 5 years ago

“My order didn't turn up after 10 days. Contacted them via email got an auto response email saying someone will contact you in 72 hours....waited another 3 days nothing. Contacted them again via email got another auto response saying the same but now its 7 days before someone can just answer my question of where my order is. They have taken my money and now im trying to get it back. Awfull company stay away!”

Helpful Report

Posted 5 years ago

“Ridiculously long delivery span, very unhelpful customer service operative. Sorry Suttons, never again!”

Helpful Report

Posted 5 years ago

“ordered several items, a peony bare root that has done nothing ,, no sign of life, a mulberry bush which looks dead, nicotiana plugs which were mashed and broken delivered by yodel and stock plugs which did not arrive despite Suttons claiming they were delivered at the same time as the nicotiana plugs. 5 messages later I am still waiting for a response.. poor poor customer service”

Suttons 1 star review on 16th April 2021

Helpful Report

Posted 5 years ago

“Expensive and the gap between taking your money and delivery of the product is around one month. They would claim to be a reputable company, but they are at best inefficient. Can't comment on the quality of the products, as I haven't received them yet.”

Helpful Report

Posted 5 years ago

“I bought a Sutton seeds packet of Cucamelon seeds, supposedly 20 in a pack, sadly only 6. Thought I'd give them the benefit of the doubt so bought another, 10 seeds. So out of a potential 40 seeds I have 16. Vaule for money? Most definitely not.”

Helpful Report

Posted 5 years ago

“I ordered plugs a month ago they finally replied to my e-mail promises me the plugs would arrive today but still no plants not very happy with this will not buy any more plants fron Suttons.”

Helpful Report

Posted 5 years ago

“Ordered petunia and stocks plug plant. Arrived on time but on opening both packages all the plants had fallen out of their trays into a jumbled mess. There was no cover over them and about a 50mm gap to the to of the box so it was inevitable that they would tumble about. Called customer service who were very apologetic and offered a refund. Waiting now for it to appear”

Helpful Report

Posted 5 years ago

“Placed order 7/3 email stating est. dispatch 8/3. Order not processed until 11/3. Order dispatched 24/3 and arrived 29/3. Web site stated delivered within 14 days, customer services state 14 working days, one is a lie. This is certainly my last experience with Sutton's and would advise others to order elsewhere.”

Helpful Report

Posted 5 years ago

“I have tried to get a refund from Suttons because an order for bare root shrubs for which they took the money and failed to provide a delivery date. I use their own web site to make this claim and nothing? Michael O'Donnell”

Helpful Report

Posted 5 years ago

“Sutton’s sent me a number of citrus plants - ALL infected with ‘Cotton Cushion Scale’. The infestation was advanced - in its third stage - and went on to infect ALL my other citrus trees. It has cost me over £2,000 to replace my plants. I wrote to them, with a full description and pictures - and no reply. DO NOT BUT FROM SUTTONS!!!!”

Helpful Report

Posted 5 years ago

“order, W14476108 from 18th Jan still not fully dispatched nor is there any news of a dispatch date. Customer 'Care' do not reply. Only 14% of customers would recommend Suttons but from what I see elsewhere as long as some customers are happy Suttons don't care about the rest. Over 7000 one stars on TrustPilot but who cares about them - we have lots of 5 stars. Conclusion - ordering from Suttons is a gamble - you might be lucky or you might not but its a bad bet.”

Helpful Report

Posted 5 years ago

“Firstly I ordered April 2020 ( bare root shrubs) was given several delayed emails.. eventually refunded.. I should of taken this as a good result.. but November 2020 I again ordered the same bare root shrubs twin pack ( to be dispatched end of November).. nothing arrived.. email sent and replied with dispatch date end December.. nothing came... another email sent ( these are no longer answered,so I now use messenger via Facebook to contact them)..January.. the date of dispatch I received another delay email this time dispatch date end of February.. I asked for a refund.. an email said I have been refunded.. I have not been refunded .. the order has now disappeared from my Sutton’s account.. I paid via PayPal who I will be opening up a case with if I’m not refunded by the end of the week... absolutely ridiculous, this company should not take payment for stock they will never have to send! Avoid and save the stress you’ll have!”

Helpful Report

Posted 5 years ago

“Misleading deals, no stock and zero customer service. Had to really chase them to get a refund. Check out trust pilot reviews (the one star ones) .... look at what’s happening with the old company now. They were bought out, apparently, by Thomson & Morgan . It’s obviously not having a positive effect. Don’t expect much from Sutton’s anymore. There are plenty of good online suppliers out there that do actually deliver on the their promises and actually care about customers.”

Helpful Report

Posted 5 years ago

“Horrific service - item did not turn up , promised call backs never happened, rude customer service stagg”

Helpful Report

Posted 5 years ago

“Appalling service! Received 21 packs of seeds ordered in the £1 per pack sale, only 4 are ones I ordered. I ordered mostly vegetable seeds and received mostly flower seeds! Response from Sutton, send back the ones I don’t want. What about the ones I ordered!”

Helpful Report

Posted 5 years ago

“Terrible experience order Seeds, order never turned up, they keep pushing the dates back and blaming Royal Mail. My order was small packets of seeds and I am sure the second class postage, they are making a mint on. I have now been given three different answers, one to wait another 48 hrs, one to wait 72 hrs and today on calling told they cannot do anything before 14 days. So who knows but I won’t be using Sutton seeds again”

Helpful Report

Posted 5 years ago

“Bought Papaver roots - I'm no expert (which is why I shop with them) but they barely looked like roots - just wispy strands that would float away if the wind caught them. Packaging 5 - Quality 0. Threw most away but buried 4 strands in my large garden in the hope that they "could" survive. Emailed Suttons but all they say is "take a photo" which of course I cannot. Packaging 5 - Quality 0.”

Helpful Report

Posted 5 years ago

“No stars. Sutton’s should come with a government health warning: can cause stress. Just received, now October, 22 mixed leaves plants ie lettuces, ordered in March. Couldn’t believe it when they said they’d deliver in September! Tried to cancel, hopeless. The plants are 4 to 8 inches long, long because though planted in the greenhouse, it is October after all, they are unable to stand up, without walling up earth around them. Just nipped down to the greenhouse to check on them. One plant alone looks happy the other 21 resemble the inmates of a care home who have had their Zimmer frames nicked. Unbelievable! Fortunately I can look forward to a lovely seasonal stew in a few weeks time topped off with the leaves of the one surviving lettuce which has cost me £7.99! Sutton’s is a disgrace. NEVER AGAIN!!!”

Helpful Report

Posted 5 years ago

Suttons is rated 1.3 based on 343 reviews