Swale Heating Reviews

Name: Swale Heating
Rating: 1.56

1.6 Rating 133 Reviews

13 %

of reviewers recommend Swale Heating

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Metrics

1.6

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent”

Helpful Report

Posted 4 years ago

“Had annual service in Nov.2019, no issues. Two weeks later, issues with some radiators not heating properly despite bleeding them. Engineer called yesterday to check radiators etc.. and informed me the system needs balancing, draining down each radiator individually to check the system. Emailed this info. to the office today. At about 4pm. loud noises and knocking sounds coming from the boiler, immediately switced it off and attempted to call the office on both phone. nos. using to phones.Waited, waited and waited, 40 minutes on hold,of course no reply. This company must be one of theworst for so called customer services. In the end emailed with the issue and am awaiting reply. Having paid two payments of £80 a time prior to the jobs being undertaken somehow feel taken for a ride. Will wait and see the outcome.”

Helpful Report

Posted 4 years ago

“We have an annual service plan which includes an annual boiler service. In three years Swale have failed to notify us for our annual service and we have to chase them every step. We have LPG so need an LPG trained engineer last year they sent a non LPG engineer out. This year we chased for appointment only to have them cancel twice! On 3rd appointment the engineer literally didn’t have a Scooby doo about our boiler, when I asked him what time the settings were for he said he had no idea it had a clock!..hardly filled me with confidence!..he checked if any leaks, tested hot water and left. Next morning woke to plenty hot water but no heating!..Phoned Swale obviously angry as was only a routine service and boiler was working perfectly up to day of service!..Phoned up and after usual 20 minute wait to get through they were going to send same man the next day..Eh no, I don’t damn well think so says I...I finally got to speak to the regional manager and he sent someone out to me within the hour who sorted the problem caused by the incompetent man from day before. We will now be cancelling our service agreement with Swale and will find a local company who can offer a decent service.”

Helpful Report

Posted 4 years ago

“I am completely appalled once again by Swale Heating. My advice to any person considering using this company is please DO NOT USE SWALE HEATING. From the simple installation of a new boiler and radiators there has been nothing but incompetency from start to finish. And now in less than a year since installation my boiler is losing pressure, and I am now looking to replace the 3rd thermostat as I am told it could be a "bad batch" - completely and utterly unacceptable!!! On requesting a new thermostat to be fitted as still under guarantee and broken on two previous occasions (the last one only fitted 5 weeks ago) I specifically requested the engineer arrived with the part and of course on two occasions they didn't, I have now been told that the next available appointment is in January 2020. Added to which because the brand new boiler has been losing pressure since installation the Swale Heating Engineer requested a leak sealant be added without consulting me or having the courtesy to say that I would be charged for this and I have now been invoiced £91 for something I did not request. Swale Heating now tell me that they will not fit the 3rd faulty thermostat without me paying for the leak sealant that was ordered by their engineer without my consent. How is this company actually functioning? Ultimately I am now left still under guarantee with no functioning heating system and staff that do not communicate with each other. I will not accept somebody on the end of the phone (having waited in a queue once again for 50 minutes) saying sorry. This company need to be held responsible for the way they treat their customers.”

Helpful Report

Posted 4 years ago

“Been left with only one room with heating in the house for a week already not able to come until 5 dec really bad service No concern that there is a disabled person living here Very bad company if I had a choice I would stay well away”

Helpful Report

Posted 4 years ago

“Poor customer service. Swale Heating were supposed to send round an engineer today to make good an earlier sub standard installation they had carried out. They were aware it was going to take most of the day but when the engineer turned up this morning they had allowed him only 1 hour. In the circumstances the engineer left saying the office would have to book a fresh appointment. A total waste of my time and sub standard installation still not fixed.”

Helpful Report

Posted 4 years ago

“Would give zero still no heating or hot water after 9 days now boiler can’t be fitted as engineers sick again and no one else to come till next week stay away from these cowboys”

Helpful Report

Posted 4 years ago

“Had a new boiler fitted in summer and all seemed good until it got cold and I started to use it. Problems started immediately with screaming noises and vibrations that the neighbors could hear! Contacted Swale to send someone to check t, but was informed that I would be charged for a call out as I hadn't taken out their contract! . When l queried the guarantee I was told that this was with the boiler company, and Swale were basically washing their hands of it once it was in and they had been paid! I have no issues with paying for a service but you expect a new appliance to work at least for the first year and on principle I object to a charge to fix faulty workmanship or equipment! The attitude of the person who took my call did little to help the situation. I do hope the call was recorded for training purposes!!I will take out a contract elsewhere. Meantime I will be asking trading standards to look into this mess and would advise anyone to give Swale heating a miss.”

Helpful Report

Posted 4 years ago

“Swale Heating recently supplied a replacement boiler for us. However the vent on the new boiler is both much smaller and exits higher up through the wall than the previous vent. Swale Heating were supposed to brick up the hole in the external wall left over after the old vent was removed and use breeze blocks and plaster to repair the whole in the internal wall. However their engineer appears to have made a decision to take a shortcut and simply fit the boiler over the large hole in the internal wall. Since finding this out I have looked at reviews of Swale Heating and discovered that this is not the first time they have done this. If you have had a boiler fitted by Swale Heating to an external wall try looking behind it to see if they have done the job properly. I cannot see how the job they have done for us meets Building Regulations.”

Helpful Report

Posted 4 years ago

“Phoned to ask technical advice (As mentioned on their recorded message system) on a boiler system Swale fitted a few months ago. Told cant give information advice over the phone and i would have to pay£80 upfront and they would send an engineer out. Phoned manufacturer of component that was not working properly.Manufacturer sorted the problem over the phone in two minutes and did not charge me! Thats proper customer service! A bit different that Swale wanted to offer ,Unbelievable!!”

Helpful Report

Posted 4 years ago

“Shocking. Quoted my mum a full boiler replacement and then when they turned up to do the job, the engineer was too scared to go on the roof, forcing her to fork out for scaffolding, which was not part of the quote. As a pensioner on a fixed income she was bullied and left with no choice but to agree to the extra charge. Adding insult to injury the system doesn’t work - it’s a BH weekend and she now has no hot water. Shocking treatment. If you survey and quote for a job, the mistake made should be funded by the company not the poor person who accepts it in good faith. Buying decisions are often made on price so this feels like fraudulent practice to secure the job - hopefully not. Come on Swale Heating - tighten up your customer service and own your mistakes. Don’t bully pensioners into taking second best.”

Helpful Report

Posted 4 years ago

“Having replaced our boiler with swale heating we were surprised it had appeared to have stopped working after just 17 months we called out a heating engineer who traced the problem to the thermostat the batteries had run out , we did not ask for, or want a "wifi " thermostat as they are unreliable, the swale electrician had cut the wires to install the new one without even informing us I was advised by the person on the phone if we wanted a wired one we would have to pay, as according to them he had fitted the thermostat at great cost £190 !! Free , a quick check online showed this to be a huge exaggeration they retail at around £80 and I would question that it was fitted free of charge we are now stuck with a thermostat we would never have had installed... shameful !!”

Helpful Report

Posted 4 years ago

“I was asked to make a boiler check appointment and couldn't make the first date they suggested because it was the first day of a new job. The 2nd date I couldn't because of a funeral. I then had a 1 week holiday coming up and tried to make an appt for after that but they said I couldn't because it was too far in the future!! (2 weeks!!) Then they turned up when I was on holiday, without me having booked them, then they threatened me with court proceedings for not being able to make 3 appointments because I have a life!! Ridiculous overkill. Terrible, terrible customer services.”

Helpful Report

Posted 4 years ago

“Caused a fire and a flood Put a blanket to protect worktop which covered the cooker. Cooker was then switched on causing a fire. Whilst the engineer was outside on the phone i had to extinguish the fire myself. When he realised he had damaged my new cooker he frantically tried to clean it despite not offering to help when i asked. I was unable to sleep in the flat due to the smoke damage. When i returned the next day my flat was flooded. Around an inch of water everywhere. When they finally arrived they stated that it was not them. Despite the engineer being under my sink. It appears that the engineer had unscrewed a pipe on purpose because i had reported him !”

Helpful Report

Posted 4 years ago

“Took ages to get an annual service date, then it was followed by botched appointments and dates and times till it became a safety issue!!! The engineers are good but administration is awful.”

Helpful Report

Posted 5 years ago

“disgusting company, been awaiting part 3 weeks, boiler completely packed up 1 week ago, no hot water or heating for 7 days, promised twice 1/4/19 engineer will attend with parts and get us up and running, then this evening told they cant get part, absolute liars, we have children but they hang up when this is mentioned, we are housing association, but if I was a paying customer I would avoid this shower of s@&t”

Helpful Report

Posted 5 years ago

“As a recent customer of Swale Heating i am absolutely Disgusted at the lack of customer service. They talk the talk but don’t walk the walk!! Say their values are integrity,respect, reliability.... then add an additional £415 onto our work half way through due to the surveyor not doing his job properly!! I had a so called trained Swale heating surveyor come round and quote us for installing a combi boiler did a thorough inspection of over an hour. Got a quote and location where it would go. The Engineer turns up starts the work rips my whole boiler system completely out of my property and then turns around and tells us where the surveyor has advised where the boiler should be-installed that it can not go there, as it will not only damage our property and potentially our neighbours he would then be liable of any issues and he won’t carry out the work. Furthermore he advised it could only go in one other place but it would cost us an additional £415!?! My partner was left with no option with no heating or water and our boiler dumped in our back garden with all pipe work chucked out but to sign a document under duress to agree for the work to carry on as we had no other option I called up to dispute this within the hour of my partner signing and was advised by Sue the surveyor Ben would call me back- he didn’t. I called back the following day before the engineer arrived in the morning that l I was not happy with why we should have the additional cost on us - and there was apparently no one who could help me but they said they will definitely get the surveyor to call that morning - did I get a call? NO - absolutely shocking customer service. I called up again that day to then be fobbed off to say the manager is to investigate this and it will take 10days once paper work is in by a lady called Georgina and the main importance is we had heating and water. After making numerous calls and an email of complaint sent to swale and promises for relevant people to call me - the manager finally called me back after 9days and It’s now been an additional week since the first call with the manager and this matter hasn’t been resolved!! They offered to take £75 off the additional £415 - which I have rejected as the Swale heating surveyor has not done his job properly. It is not acceptable to quote work that will not only damage my property but to change the goal posts while the work is being carried out and then put the additional cost on the customer when it is down to their own incompetence! Shocking customer service - do not touch them with a barge pole!!!”

Helpful Report

Posted 5 years ago

“Where do I start! No proper heating or hot water for 4 weeks now. And still ongoing! I have 4 kids and a single parent working part time. 7 engineers have been. Some very rude. None have known what the last has done. Twice turning up with wrong parts. After making complaints and being assured it’s being dealt with I then get ignored and no one calls me back, my electricity bill is going through the roof as I’m running hot water off my immersion. Iv spent nearly £200 on electric in 4 weeks. I cannot afford this and is now getting me into financial difficulties. It’s absolutely disgusting. I suffer with anxiety and depression and this problem has had a massive effect on me. If you can avoid them like the plague. Fingers crossed my boiler gets fixed some time in the near future!”

Helpful Report

Posted 5 years ago

“Would give them less than 1 if I could. Worst company I have ever encountered. I had only heating upstairs they took a look and left saying I needed a pump. Fitted pump still no proper heating came back and did a power flush. Had no heating or hot water!! Basically flushed it incorrectly all the sludge blocked the pipes between the immersion & boiler. Came back again cut out some pipes. Still nothing I need new parts for boiler and apparently another power flush! 4 weeks later now and 2 missed appointments. And waiting avoid at all costs unless you don't want any heating or hot water!”

Helpful Report

Posted 5 years ago

“Customer service terrible! Been left with no hot water no heating for weeks...with 3 kids AVOID AT ALL COSTS. if i could give no stars i would! employees dont know what they are doing...”

Helpful Report

Posted 5 years ago

Swale Heating is rated 1.6 based on 133 reviews