Swale Heating Reviews

Name: Swale Heating
Rating: 1.47

1.5 Rating 214 Reviews

11 %

of reviewers recommend Swale Heating

Company Reviews

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Metrics

1.5

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are useless”

Helpful Report

Posted 1 year ago

“This company took my radiator off one year ago still have not replaced it they cancel change appointments turn up and measure and hand the job to someone else and never gets done they don’t push the bell I’ve probably cancelled work 10 times for them I’m going to make a complaint.”

Helpful Report

Posted 1 year ago

“I'm losing the plot, trying to get through to them”

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Posted 1 year ago

“I had a morning appointment arranged today (Oct 03) and received reminder texts yesterday and this morning reminding me so. Why have I logged onto the online portal only to see my appointment is now a afternoon appointment. No call or notification was given of the change, I spent the morning with a 10 month old baby with no heating because of the nature of the job. Spent an hour on hold gave up when i got to position 7. Recieved a call at 4:36pm to cancel my appointment for the second time. Thank you Swale Heating for having me sat in the cold all day unnecessarily as I was told not to put the heating on because of the nature of the job.”

Helpful Report

Posted 1 year ago

“Swale heating. Arrange appointments for yearly boiler checks without confirming with the customer. When you try calling them they never answer. When you use the what's app option they take nearly a full working day to respond but not answering the question you asked. Then they use the sentence apologies for any inconvenience in a superficial manner, a meaningless way to seem like they are doing the correct thing. Utterly unprofessional and definitely uncaring unless it's a new sales call. Poor show”

Helpful Report

Posted 1 year ago

“Absolute rubbish service- cannot get a hold of them, will not respond by WhatsApp, phone or online. Have been paying regularly on a Service Plan but cannot even get an appointment. Keep away from them.”

Helpful Report

Posted 1 year ago

“Absolute cowboys, the state of the job is awful, the bottom cover can't be fitted the state of the installation was at best awful, a newly decorated kitchen was left with damage to a new cooker, the fool managed to drill through a Internet cable, I as a electrician have drilled thousands of holes over the years never once have I not checked or damaged wiring if you complain you get so cocky idiot mark basically because we didn't see him do it we can't prove it so they have no liability, my wife cleaned the thing before he arrived the was no damage, warning if you let these mugs in your property watch them like a hawk better still look for a reputable company these have always been know for incompetence and dishonesty bitter past experience with them tells me that, if my wife had told me in advance it was swale doing the work I would have stuck with the old boiler I have tried to upload photos of the abortion unfortunately they won't on this site but I will upload them on other review sites as a warning to others what they can expect”

Helpful Report

Posted 1 year ago

“Why arrange an appointment for the morning then message me saying it’s now an all day appointment. CRAP I had other things arrange for the day and took the day off for the appointment. SORT IT OUT”

Helpful Report

Posted 1 year ago

“Swale Heating did the annual boiler inspection which the engineer assured me had passed all tests. Weeks later they sent another letter for an annual inspection. I explained the inspection had already been done. Then they sent another engineer out who announced the boiler would have to be completely stripped. I tried phoning and emailing them but to no avail. I call a total scam on this.”

Helpful Report

Posted 1 year ago

“Swale have removed all my trustpilot reviews illegally and they have bought 100s of fake reviews their score has gone from less that one to 4.4 in a year. Please be aware this company sabotage your heating and never repair it. They charged my landlord for three pumps in a year and I had to move out after having no working heat for a year. This company is very unprofessional and lie .”

Helpful Report

Posted 1 year ago

“Got date for a service. I used their portal to rebook,and got confirmation of changed appointment. Now get a text for a completely different date. I just checked email received when i rebooked. What's wrong with them?”

Helpful Report

Posted 1 year ago

“My landlords use them as contractors. Their work is mediocre and they refuse to communicate about appointments.”

Helpful Report

Posted 1 year ago

“We have been with this company for a few years now and so far they have turned up on time for our annual boiler service and the couple of minor repairs were completed in good time. However this years service and repair to a leak coming out of the overflow pipe, booked for 28th February 2024, was cancelled at short notice as the engineer was sick. Last years appointment for our service was cancelled for the same reason! The engineer came on 12th March but did not have the correct part. The next earliest available appointment was today 5th June. The engineer fitted a new valve which stopped the leak. However, an hour after he had left I checked the new valve to find a leak which which was dripping onto my floor inside the cupboard that houses the boiler. I used WhatsApp to message Swale assuming the engineer would come back to rectify the issue. Their response was they would send an engineer in SIX days, 11th June to ' look into the slight leak'. I contacted them again to complain and they said I had told them the leak was containable which hadn't. They are now looking into sending someone if they have a cancellation. It probably just needs the joint tightening slightly but I'm not going to touch it for obvious reasons.”

Helpful Report

Posted 1 year ago

“Everytime dealing with this company is stressful !!! I'm housing association so no choice if I did I would never use them seems unqualified engineers waiting for them today and even before turning up dreading it STAY CLEAR bunch of cowboys”

Helpful Report

Posted 1 year ago

“All we wanted was a new boiler installed in our new home but the damage caused during the process of making it operational was unbelievable. Unnecessary floods, new water tank installed then leak through ceiling where the job hadn't been completed satisfactorily, carpet ruined, stress related illness, no heating for 2 winters. In all about 30 different engineers involved most of whom were pleasant and helpful but unable to help when their job sheets had no history of what was the problem. Now after 2 years I noticed all the repaired pipes have leaks so another ruined carpet and how to get in touch with anyone? Been hanging on phone line for ever......I am now going to insist on compensation as I don't want this company any where near my house.”

Helpful Report

Posted 1 year ago

“You are all cowboys you are not coming to my home again not for service”

Helpful Report

Posted 1 year ago

“Spent nearly 10k having a new system installed by Swale. Straight away we had issues with the smart heating system. Swale's reply not our issue we just installed it. They basically said after numerous calls and an area manager visit. If the boiler goes wrong then I have to contact the manufacturer, if there is a fault with the radiator I have to contact the manufacturer, and the exact same reply for the smart hearing system. This company happily took 10k and then fobbed me off straight away. The installation team was second to none absolute expert's in plumbing but the customer care from the office is dreadful. Go elsewhere, trust me.”

Helpful Report

Posted 1 year ago

“You are very poor for service no heating or hot water easter weekend”

Helpful Report

Posted 1 year ago

“Don't use this company. We were warned but fell for it. For four years we have happily paid a rising amount for a service contract and they have serviced our boiler accordingly. This year we booked our annual service and paid for it and a week later received a call demanding more money as the boiler is in their words "out of warranty". They seem unable to explain this to us on the phone but have gladly cancelled the service and refunded our money. We are left with a thermostat that we have never understood that has never been replaced despite us asking (the engineers that came never understood it either). Seems to us that we have been dropped because as the boiler ages they are in more danger of having to repair it! Its a shame we have to even give them one star.”

Helpful Report

Posted 1 year ago

“YOU ARE THE WORST COMPANY EVER. BOOKED A DAY AND TIME, THEN CANCELLED WITH MY CAREWORKER. WHEN WE RANG THE OFFICE WE WERE LITTRALLY CALLED LIARS AND TOLD THAT WE MISSED THE APPOINTMENT, AN ARGUMENT WAS STARTED WITH ME CALLING THEM BLOODY LIARS ETC. THEY BOOKED ME IN AGAIN, THE DRIVER TURNNED UP AT 4.36 AND AFTER 1/2 WAS STILL OUTSIDE IN HIS VAN,WHEN ASKED WHY HE SAID HE IS WAITING ON ANOTHER PERSON BECAUSE IT IS A 2 MAN JOB. SO WE CALLED THE OFFICE AND A MAN CALLED DEAN STATED BECAUSE I WAS AGGRESIVE OVER THE PHONE THEY NEEDED 2 PEOPLE, WHAT A JOKE. THEY JUST DONT LIKE BEING QUESTIONED AND CHALLENGED AND THINK THEY CAN WALK OVER PEOPLE. I REFUSED SAYING ONLY ONE PERSON WILL ENTER THE PROPERTY, SO THEY TOLD THE DRIVER TO LEAVE. PLEASE PEOPLE WHAT CAN I DO. I HAVE PICS AND VIDS OF ALL OF THIS. THANKS...”

Helpful Report

Posted 1 year ago

Swale Heating is rated 1.5 based on 214 reviews