Swarovski Reviews

3.1 Rating 17 Reviews
53 %
of reviewers recommend Swarovski
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Anonymous
Anonymous  // 01/01/2019
Swarovski online store aren’t worthy of one star. I purchased a necklace and paid for expressed 2 day delivery. According to UPs they never picked up for delivery and now there is an investigation to find my shipment. It could take weeks I am told to resolve my issue. I am out of money and no product. I should have read the reviews. It has been downhill since I made the online purchase. I had to initiate communication before my order changed status in the system. Wait times to speak with customer service in excess of 30 mins. Finally chatted via text only to find that they have my money and I have no product. May or may not receive a product. It will take weeks before I learn more. It’s a sham! Avoid online purchasing! DO NOT DO IT! I learned the hard way!
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Posted 1 month ago
The products I paid for have not arrived; they were Christmas gifts. Customer service completely ineffectual. I’ve asked for my money back today.
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Posted 2 months ago
Placed an order on the 10th of December fully aware of the 5 - 7 days delay . Delivery date provided between the 21st and 25th of December . Not despatched yet 10 working days since placing the order and I have been told by Web chat it is unlikely I will receive my purchase until the New Year. Today they have now changed their notice stating 2-3 days delay . Really who are they kidding. If this was the case then surely I would have received my purchase . Liars. I will never use this company again . The reviews online are shocking
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Posted 3 months ago
Trustpilot reviews Thanks for your review! Swarovski Add photo Your review is pending.Read more MRS CLARE 1 review GB Rated 1 out of 5 stars Poor customer service, overcharged and refused to refund Poor customer service, overcharged for an item. I purchased an item in store, it wasn't in our local town so specifically travelled to see and purchase the item. The store overcharged me and unfortunalty I did not notice until I returned home. I immediately contacted customer service via email to request the overcharge was refunded only to be told I would have to go back into store as they couldn't do it as it was a store purchase. I provided the receipt and they said I needed to take the item back and have it refunded and then rebuy the product. I advised I wasn't local and petrol/parking costs would cost more than the refund and advised it was a 21st birthday present and therefore this wasn't possible. They said tough luck basically so I requested they forward the email to the store to get them to do the refund. The store didn't contact me and head office were no use at it. I wouldn't purchase from them or visit again juat because of their poor customer services which had an attitude of we don't care now we have your money (and some extra because we overcharge)
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Posted 5 months ago
Never go to Blue Water store. I was sold a faulty bracelet though I pointed at the time of purchase that it was coming off. The sales representative said that is the only piece and it is fine. Knowing I liked it so much she told me take it or leave it. I lost first time I wore it. I raised with customer services who asked the sales representative, and why will she accept. I feel like this store doesn't have any value for the customers and just sell whatever they can. Please don't buy any of their products.
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Posted 8 months ago
NEVER buy online, what they show in the pictures is not the real thing, looking at the necklace I ordered it seemed to be a lovely piece of jewlery of a decent size, the actual item I have got is small, I mean SMALL, so small that the design is hardly visible, not even close to the shape of the item in the pictures that were enlarged so to induce people to buy. Absolutely disgusted by this scam. Not to mention the promise to deliver before Christmas I finally received the item on Dec 30
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Posted 2 years ago
they never delivered the item i bought and after 3 weeks I contacted them and they told this bs. (I really sorry to inform you that your package has been sent back to use due to a warehouse error. Please let me know if you would like to be refunded, or if you prefer a replacement (based in availability).
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Posted 2 years ago
Purchased a £90 bracelet and within 2 months it had broken. Took it back into my local store and they fixed it for me. Within a further 2 weeks the exact same part broke again but this time because I was wearing it, the broken part was lost. I did the same thing and went back into my local store and this time I was told they'd had a big sale and no longer sell the bracelet I bought which apparently meant that there's nothing they can do to fix it even though it was well in warranty and was less than 3 months old. The options they gave me was store credit (which I didn't want as there was nothing else I wanted for that price and certainly didn't want to spend a penny more) or to pay for it to be fixed elsewhere myself. Absolutely appalled I contacted customer services online expecting a better standard of service; how wrong I was... Had a reply from one person asking for a photo and more details and then never heard anything back. I wrote to them again and again and they never responded. It's safe to say it will be the last penny I ever spend at Swarovski. Disgusting.
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Posted 5 years ago
Swarovski is rated 3.1 based on 17 reviews