“I wanted to order two guitar keepers as a gift but had questions about the different varieties so I sent an email to Sweetwater. Within a short time a sales engineer, Colton Kreuzer, contacted me and was so helpful and polite. Even though my purchase was a small one he treated me as if I had purchased an expensive guitar. Additionally, the shipment arrived three days later. I will definately recomment this company to all of my family and friends.”
“I ordered a Bullhead music/guitar stand as a gift for my husband. A mice guy from Sweetwater called the day they got the order to thank me and to ask how I found them. The Bullhead music/guitar stand arrived today as is way better than expected. Sweetwater will get our music gear orders from now on. Above and beyond is how I would describe Sweetwater.”
“My Sales Engineer, Andy Miller, recommended a Focusrite Solo as the best way to both Phantom Power my studio Mic and link it to my MAC via USB. The solo sounds great and could not have been easier to set up. Thank you so much!”
“Sweetwater has just impressed me more than any company I have ever dealt with. I ordered something simple and they took the time to have Josh S. Reach out and say hello. Impressive to say the least!”
“My Sales Engineer is the reason I keep buying from Sweetwater. I have played guitar for 50 years, and I would never have imagined that I would have bought a high-end Acoustic guitar on someone's recommendation, without having played it first. Turns out it is one of the best music purchases I have ever made.”
“Sweetwater has been my go-to place for buying gear for probably 15 years now. Their selection is always fantastic and their support and sales reps are second to none. They genuinely are interested in your work, needs, and your musical journies. Just amazing people!”
“La atención, la calidad de equipos, la rapidez de envío, el precio que ofrecen es excelente. Todo su equipo de venta y soporte están 100% preparados.”
“Anytime I need to make an equipment purchase, Sweetwater has got my back! I am never in a position to pay full price for anything over $150 (sometimes much less), but with Sweetwater's 3-Payment plan I am always able to get the gear I need with absolutely no hassle. Chris Goldbach, my regional representative, is always in touch with me to make sure everything is going well with my purchases and I believe he really cares about his customers and is passionate about his job with Sweetwater. It adds a much needed personal touch in this day and age when there doesn't seem to be much compassion and caring in the world. I certainly appreciate that aspect, and I appreciate Sweetwater for helping me not only get the gear I need, but also some of the gear that I just want for me. A great company with great customer service!”
“I always buy their products, which are the best on the market. I write music and a friend of mine adviced me to try their libraries. Since then my music sounds as good as my dream.”
“Overall, this is a reliable company to purchase guitars online. I deducted one star because their 55 point inspection is exaggerated and primarily non-existent. When you purchase a guitar to be delivered, it will be packed properly and arrive on-time in new condition if you're buying brand new. However, any manufacturer defects will most likely not be discovered by their Quality Control team even though they claim to thoroughly review the guitar. If you are mechanically savvy with guitars, then it's still worthwhile to order. I can say that they are very good at handling returns and refunds, so I am fine with buying from them. I would just ask that they actually perform or improve their 55 point inspection prior to shipping. In my opinion, the Les Paul Modern is the best electric guitar for the price. It as the maximum features and produces quality sound. I've tried SG Muse, PRS, Fender and other brands, and the Modern gives the best sound for the gifted listener and those that demand the best features.”
“Excellent customer service, and I love supporting smaller companies rather than the large corporate chains, but I do have a bone to pick with Sweetwater's preferred shipping carrier, FedEx.
So while most of this review is about FedEx, it also reflects unfortunately on Sweetwater, who I trust to deliver my orders in a timely manner.
Fortunately, my go-to sales rep at Sweetwater Nich M. told me that the company would be changing shipping carriers, based on my experience and maybe other customers. Nich was also very good at following up once I expressed extreme frustration with FedEx for the incredibly slow delivery time.
Basically, it took 12 days from order of product from Sweetwater to delivery to me. Totally unacceptable, and product was delivered 3 days later (Monday instead of Friday) than expected on confirmation e-mail, which meant that I did not have it for a gig I had the previous Saturday.
FedEx has very good tracking information, but unfortunately it showed me exactly how slow and inefficient their process is. It took 2 days from order to start the shipping process, then the product (speaker stand bag) went from the Midwest to East Coast (North Carolina), then back to Midwest, then back to North Carolina (wtf?), before finally starting on it's long journey to the West Coast. What also made this frustrating was that at the same time I was waiting almost 2 weeks for delivery, the U.S. Post office which has a terrible reputation did a much better job delivering a package I sent cross-country, it only took 4 days!
When my FedEx package finally arrived near my location (San Francisco), about 60 miles east, I figured it would be delivered that day. But it took 3 more days! Also, the tracking information is confusing, because while it said "Tracy, CA" for Location, it was actually en route to Tracy, not there yet (it was coming from Arizona). All in all, a very frustrating experience.”
“They’ll tell you your gear will ship within a couple business days then you’ll
Find out it’s on order…try to contact them for status…GOOD LUCK getting them to speak with you….So here I am 30 days and several calls later still trying to find out where the gear I ordered is at…I had bought from previously and was provided good service…Must be new generation in now because it went from good to none service”
