Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn’t show up! I can’t cancel it. I can’t call because I ordered on a Saturday night and they’re closed, but the website says I have 24 hours to cancel, so I don’t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn’t know what website I got that from. I ask if there is anything I can do, he says they can’t send it back and if I get a return, I’ll be paying for that because “we have to make money somehow” (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I’m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I’ll have to pay shipping (I’m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don’t know the quality I’ll get, I’m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said “yeah.” So no, I will not be ordering from Sweetwater again, and I’ll take my chances at Goodwill or even eBay before I ever return.