Happy to hear that you and your son are happy with the hoverboard that you have bought! I will most certainly pass your feedback onto the team as it means alot to us here at Swegways. Enjoy your swegging :)
“The swegway ordered was chosen by my son for his birthday. When I placed the order it said I qualified for next day delivery. The day after I got a call saying they had none of what my son had ordered so we had to choose a different colour, taking an extra 2 more days for delivery. Website didn't state only orders before 11am would be received next day.”
Thanks for your feedback. We do try and get in touch with customers as soon as possible if there are any issues with our ability to dispatch the stock. We will of course take the rest of your feedback on board and look at incorporating aspects onto our webpage so that customers are aware of the cut off time. In the meantime, if you want to discuss any other issues that you have, our customer services team are here to help. The number to call is 0114 281 6240, thanks again.
“I purchased a swegway from you at the beginning of June. Within one week the Bluetooth had stopped working and it was returned. I have experienced the worst customer service possible since then. I have still not received my repaired swegway. I have repeatedly asked for a new swegway or refund and my requests have been ignored. Communication is non existent and I am beginning to think this is a very disreputable company who do not care about their customers at all. My 12 year old son paid for this swegway (£350) with his own savings, you should be very ashamed of yourselves.”
Thanks for getting in touch. We can only apologise that the issue has not been resolved for yourself. I can see that you would like a full refund or a new board as a replacement for your faulty board? If i can just ask you to ring our customer services team on 0114 281 6240 who will gladly be able to assist you in resolving your issue. We are a 100% genuine company, but again I can only apologise once again for not resolving this issue.
“Rubbish aftercare, have a faulty (new) Swegway and cannot get through to anyone to discuss this as voicemail inbox full and no one answering phone. This is not good enough!”
Hello Clare. It is strange that you cannot get through to the customer services team. Try to call 0114 281 6240 and they will be able to assist. If this is the number you have been trying and that still doesn't work, send an email to customerservice@ukswegways.com where your query will be answered.
“I purchased 2 boards for my children, they arrived faulty almost injuring one of my children, I complained within 24 hrs of receiving them only to be given the run around, I have had no option than to start legal proceedings, be very carful dealing with this company”
“Terrible company.Go elsewhere!!
We bought a swegway in the Sheffield store & paid cash ,swegway then in error sent us a swegway through an order they had wrongly created online .I did nt at the time know what the parcel was.
I informed the delivery driver I had nt ordered anything,but thought maybe my partner may have done.I signed for the parcel & put it to one side as,I was on my way to a family member,terminally ill with brain cancer.We then received threatening emails & harassing phone calls(whilst I am with my very ill father) from swegway,as though we had made the mistake.Hasten to add no apology given in emails .
They had made the error,through their own incompetence,& then to receive threatening letters & calls about a situation I had not created was disgusting.The parcel is still unopened waiting for a collection,my partner due to the stress I am currently under,dealt with a girl at swegway,& arranged for someone to pick the parcel up.We subsequently received yet more threatening emails from Anonymous senders at swegway.My partner called the store to make a complaint & explain the situation,& that he had already been in touch with Laura at swegway at the Sheffield store & they had made an arrangement where she would send a returns label so the parcel could be sent back.(the label had not been sent at this point)the girl he spoke to on the phone had a terrible attitude & subsequently put the phone down on him.We spent around £370 with this company.I would not recommend them to anybody,due to their very poor customer service & nasty threatening emails,all through their own error & incompetence! I have a good mind to report them to Trading Standards quite honestly,
Miss King”
Hi Catherine, I can only apologise for you continually picking a colour that was not in stock. If you have any other issues that you would like to discuss, please don't hesitate to drop us an email at customerservice@ukswegways.com and one of the team will be happy to talk to you.
Thanks for your review Trevor. You chose the economy delivery option which is free and can take 5-7 working days. Your product will arrive in this timeframe.
Many thanks,
Laura
“The initial in-store experience at the sheffield store was pleasant, but the after sales "care" is disgusting to say the least!
Our son paid £350 out of his birthday money and savings to get himself one of these, he was as proud as anything!
But within 2 weeks, we noticed grinding noises and then all of a sudden the lights and bluetooth completely stopped working. We contacted them to say we would take our board back to the store where we paid cash for it, but as we have now found out, they will do their utmost to avoid replacing or paying anything out!. They say that you have to report any faults etc within 48 hours of reciept! What item do you seriously expect to purchase and then become faulty within the first 2 days of use?!?!?!?!. The board also randomly judders and throws my son off for no reason, even though apparently this is a calibration issue, but I have recalibrated the board 3 times! It is being ridden on a hard, flat and level surface.
One of the very snooty and unhelpful "customer service manager"'s (they have more than one for some reason?!?!) was more or less stating that it will have been our fault, and that 99% of returns are from "crash damage", which suggested that we shouldn't bother taking our complaint any further as we would lose the argument!!
Please please please, read the information about "crash damage", as according to this company "crash damage" is "scratches on the body of the board". Ours was slightly scratched on closer inspection when we got it home, but at the time I didn't think much of it as it was underneath. Now I realise that they will try and use this against us to avoid refunding or exchanging the faulty unit.
They sell these items to families where it is the kids who will mostly be using them, so how can they use the fact that there will be scratches on them, as an excuse to not replace/refund when the item is defective through no fault of the child's. It's a very clever way of making money and trying to rip people off!
Another thing I will not be doing, is not paying out of my own pocket to return a faulty swegway to someone who could open it up and potentially mess around with it, especially as I know nothing silly has been done with it. We asked them if a technician could open it up in front of us, but they refused. We have nothing to hide and know it isn't water damaged, so why wouldn't they allow us to be present when it gets opened up?!?! Very suspicious.
The website also clearly states that "If you book your repair into store you can book a sit and wait appointment or even take home a loan board to keep you swegging whilst your board is in repair!. We were willing to do this initially, even though we weren't happy about the swegway going faulty so soon, but the customer service manager then said they don't do that?!?!?!. Do these people even know what it says on their own website?!?!
We are taking this to the Ombudsmen, and citizens advice as a result, so would highly recommend you avoid this company like the plague. They say these models are made in this country!, if thats the case then I say, buy from China!!
Unless this is resolved in a way that is fair to our son (a 9yr old child!), I will be continually posting on all forms of social media and spreading word of mouth to ensure that people avoid this establishment.
I hope everyone finds this review as well, as I have noticed that they pick and chose the best/medium reviews for the front pages, whilst trying to hide the comments from unsatisfied customers. You could class that as deception, and I wish I had come across all the negative reviews before buying, it would have saved a lot of hassle and upset!!
UKSwegways = avoid avoid avoid!!!!!!!!!!”
Hi Steven,
Firstly, thanks for your purchase. Secondly I would like to address the points that you make in your review.
1. You purchased in-store; therefore you must return any product you are not satisfied with to the store you bought from. If you would like a courier to collect the product the cost is £20 regardless of whether it is a warranty claim or not. You would not purchase any product from a shop and then expect them to collect it from your house for free?
2. To book a sit and wait appointment we must either pre order your parts for the repair on the day or for an exchange or refund to occur. It's not a problem at all to pop into store- we just need to ensure there is a suitable manager. One of the team emailed you a few days ago to let you know that we are expecting you in-store and a replacement or refund can be issued on the day, so long as the faults are not user caused.I do apologise if this was not made a clear option to you by our manager.
3. Please note that small scratches are wear and tear and not considered "crash damage". We understand that having a lot of fun on the Swegways can cause scratches. We would consider cracks, large scratches and water damage as user caused damage in some cases.
4. We would not usually open up the Swegway on the shop floor for health and safety reasons. The technicians use a work bench which is in the back of the store. Customers are not invited into the stock room.
If any of the above is unclear please feel free to respond to our email dated a few days ago or give us a call at Customer services: 01142816240 or directly to store on 01142726240.
Many thanks,
Laura @ SWEGWAY
“I was sent the wrong colour swegway, the bag wasn't initially sent either.
My son agreed to keep the sent colour but the item was faulty.
Every time I called I had to be called back, it seemed difficult to speak to someone who could make decisions.
The item was returned, and a refund promised. Still waiting at present, but it's only been 3 days.”
“I called on the Thursday to ensure that the swegway I was about to order and pay additional delivery charges for would definitely arrive on the Monday. I was told this was definitely the case and even received an email stating that my order had been shipped however on the Monday morning I received an email telling me that there was a delay with my order and I would be contacted when the swegway was available. I called customer services and was told there were no Bluetooth swegways available so I therefore opted to upgrade my order to the pro version, again for an additional cost as my son was waiting on this for his birthday. I received this on the Tuesday and we were pleased with the product. This did not last long and by Friday the swegway pro with Bluetooth would not turn on. I have since returned this 1 week ago and have had no information regarding the problem with the swegway or when I will have this returned to me. All in all it has been a very disappointing experience for both myself and my son who cannot use his new birthday present.”
“I have previously given 2 glowing reviews at the time of purchase and when delivery occurred.
But my opinion has greatly changed after receiving faulty goods and in writing to report this within 10hours of receipt, it's been implied that I'm lieing and that I probably caused any fault as all goods are checked before despatch and they have since collected the goods to decide on further action and in the meantime I'm left sitting here awaiting a response for goods I purchased for £400
It's completely unacceptable to not be offered a replacement when I received faulty goods that wouldn't charge”
“Despite asking more than once for the delivery to arrive today for sons birthday, and paying for this, it did not!!
Very frustrating as Swegway guaranteed the delivery for today but tell me that apparently the order through as standard delivery!
Will now have a very disappointed son. Very unimpressed”
“I ordered swegway on 21st May heard nothing not even an email to confirm phoned on 27th May told the gold swegway was out of stock and changed it to blue and black I then received an email saying the gold one was being sent phoned back they said no that's just a mandatory email and checked they didn't have the blue and black and we then agreed the red and black we're now on the 2nd June and still received nothing your customer service is non existant I spoke to a "SUPERVISOR" and still nothing has been sorted out I will be back on phone today to no doubt be told they don't have the red and black one now”
Hi Austin,
I am sorry about this. There has been some confusion on your order. You chose the free 5-7 working day shipping option which has not yet passed due to the bank holiday. Your package is leaving us today for delivery tomorrow. We will ensure that everything runs smoothly for you from here on out.
Laura @ SWEGWAY
“Ordered Swegway for sons birthday on a Tuesday, paid £ 9:99 for Swegay to be delivered within 3 working days should have been delivered by Friday, Son birthday on a Saturday, Turned up late Monday Afternoon, Son 8 years old Birthday ruined what a joke !!
Thanks Swegway”
“Segway arrived today daughter was so excited but when we opened the box we discovered it was minus a plug phonedbup to be told we will send in post but you might not get it till tuesday now have one very disappointed 12 year old little girl. Things like this should be checked before packaged. Would not recommend this company at all”
“Still waiting fort order , which was cancelled by SWEGWAY through no fault of mine, I have reordered last Friday for next day delivery , it's now Monday, but not heard from SWEGWAY to say when it will be delivered”
