“I took out my Motor Insurance policy through Swinton Central Online. I have several times written to them with urgent queries relating to NCB but they never reply. I have phoned them, got told they are too busy to talk to me, they will phone me back - they never did. Appalling!
Luckily a friend told me there are Swintons Branches where there are real physical people who answer the phone. I have since dealt with branches and they have been excellent.
DO NOT take out your Swintons policy through Online or Central is my advice, look up a Swintons local branch and phone them instead.”
“twice I tried to claim against the \home \emergency cover which was part of the policy purchased and on both occasions they were quick to find reasons why it couldn.t be covered
on one occasion our boiler was making an extremely loud noise which was not right so I turned the system off .Because I had done this they said it was not an emergency and they would only cover if the boiler stopped working by its own accords.
A load of rubbish.
The home emergency cover is not worth the paper its written on.”
Hi Garth.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you have encountered problems with the claim service.
Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind Regards
Adam
“not happy being told that you renew the policy without contacting me first , I wont be renewing with swinton I change every year because my insurance always increases without me claiming.”
Hi Judith, sorry to hear this, can you please email your address details to social.media@swinton.co.uk so i can locate your policy and help, cheers mike :)
“Was not happy when we sold the car having to pay so much and only little time left on the policy.was looking for a refund not having to pay you a cancellation fee.”
Hi Christopher, sorry to hear this, can you please email your address details to social.media@swinton.co.uk so i can locate your policy and help in this matter, cheers mike :)
Hi, thank you for your feedback, can you please complete the link so i can locate your policy and look in to this matter for you? http://ow.ly/D96mM Many thanks Mike :)
