“Took out car insurance via confused.com, payment was taken within minutes but over a week later still haven't received documents, this puts doubt in my mind about the policy”
“One of the cheapest quotes I got and the upfront coast was exspensive but not as exspensive as the rest they were polite on the phone just the credit check that let me down if they didn’t have a credit check from a diffrent dipartment then I would put it up to good.”
“Haven't had any claims so can't review on that but other than that everything was alright. My only minor comment is that when they send you a renewal document, it was not clear where/how you need to proceed.”
“Swinton can find the cheapest policy; but only if you go through a comparison site. Contacting Swinton direct is a mistake in my experience, as the person answering your request is after a commision.”
“Very quick to take your money, I needed to cancel my policy and it was a nightmare to get my money back, this has happened twice now, car and bike. WILL NEVER USE AGAIN”
“I was passed onto a company CCL who left much to be desired. I had to chase for anything to be done. Very unsatisfactory and I made a complaint about their lack of response”
“Tried to cancel policy as we moved to a new house using my husbands insurance company.
Customer service tried to say we would owe them money due to cancelation of the policy.
Wont use Swinton ever again”
“Paid for a policy which cost me about £60. Had the policy for approx 2 months as sold bike. I expected to get at least £40 back or more. I ended up having to pay £15. So my £60 yearly policy cost me £75 for 2 months.!”
“Poor communications between insurance companies ,had to provide no claims bonus again although provided they say never received was charged extra because they say were late”
“I changed my car rang them to change my policy the amount was nowhere near anyone else so cancelled the policy and they charged me £50 I will never use Swinton again”
“It's been a nightmare and I would never use them again - the whole experience of using a hire car after an accident was awful, they charged me for petrol when I returned the car with a full tank (still no refund) and they provided a whole host of ambulance chasing firms with details of my wife's accident - I have been plagued with calls to my mobile ever since - even now 9 months later. They were cheap - but you get what you pay for. Will never ever use them again.”
