“Dissapointed. I tried to change my direct debit date because my salary date had changed and it was very difficult to do this.
I ended up having to pay extra on my monthly DD just to do this.”
“We needed to make a change to our policy, as we wanted to add our 24 year old son (a driver since 17 years old) to our car insurance policy. The quote was not at all competitive, and when we cancelled as we found a better quote elsewhere, we were charged £50 administration fee. Whilst I accept this was in the paperwork, I feel it should have been a highlighted feature of key facts of the policy. We will not be using Swinton again.”
