Name: Unicom
Rating: 4.69

“I would like to escalate the problem I’m having with Unicom! Where is my terminal to operate my business! You need to contact me ASAP”

Helpful Report

Posted 2 years ago

“The service is awful. I still don’t have internet or phone line. Can I cancel my contract?”

Helpful Report

Posted 2 years ago

“Switched over to Unicom.....process was super smooth & overall very satisfied with the price for the services. Massive thank you to Damion, he was very helpful & looked after us with a massive discount. Top marks for Damion & Unicom....10/10.”

Helpful Report

Posted 2 years ago

“One star is too much for this incompetent company. We changed our business provider late 2019 for telephone and internet and Unicom continued billing us for internet until we discovered it in December 2020 and stopped the direct debit . I complained and asked for a refund of approx £700 but they continue to chase me weekly for an unpaid account !I have now blocked their calls and look forward to seeing them in court !”

Helpful Report

Posted 2 years ago

“I would avoid them at all cost and am surprised they can survive with so many bad reviews. After they put our prices up to an extortionate amount after I had to cancel one broadband line during our contract. After I gave notice the said a final invoice would be issued and payment taken and that would be that. Did not happen and I was forced to cancel DD and an still months later chasing a refund after being promised it every month from their complaints team for 4 months and ongoing.”

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Posted 3 years ago

“Vile company, keep harassing me for an account which is in credit and now closed, going to report to Ofcom would give zero star if i could”

Helpful Report

Posted 3 years ago

“This is a dreadful company. Beware if you try to get away from them as the termination fees are sky high. They want to charge me a total of £711.97. DO NOT go near them. Customer service dreadful.”

Helpful Report

Posted 3 years ago

“One star is too much for this awful company. I have been charged £641.96 in termination fees to get away from this terrible company. £203.99 was the fee for ending a broadband contract with them although they were not giving me the speeds that were promised. Keep well away from this company. My dispute about paying the broadband termination fee went on for nearly 5 months after speaking to numerous people and having to repeat myself every time I spoke to someone different. I was told by one person that I would not have to pay the termination fee if I stayed with them for telecoms which was impossible on the new contract I had with sky. I will definately not recommend this company or any part of it to anyone. If you want a reliable company I would definately recommend sky for calls and broadband they are very efficient.”

Helpful Report

Posted 3 years ago

“Gross incompetence is the norm with this company. One star is a lot more than they deserve ( unable to give the zero stars ) Over the last year i have had several problems with them and it takes forever for them to sort anything out. I have yet to receive a phone call from them, they rely on you to ring them all the time. It is impossible to speak to a senior manager. I would not recommend them for anything. D”

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Posted 3 years ago

“Poor speed, unreliable service. If I could give 0 stars I would.”

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Posted 3 years ago

“In March I ceased trading. I closed on Saturday the 21st and contacted Unicom 2 days later Monday the 23rd to close my accounts etc. We are now in December and I am still getting harassed by them. I must have spoke to someone each week sine March and they are now telling me I owe them money because they credited me back to much. From the minute I joined the company for my utilities I have had nothing but problems. They are unable to do a job right or on time. I'm now having a fighting battle with them as I am not paying back what they have said about over crediting me as I have paid out more in phone calls to them trying to sort out the shambles. I would advise anyone not to go near this company! Their customer service is terrible and you just get papped from pillar to post as not one of them seem to be able to do their job correctly.”

Helpful Report

Posted 3 years ago

“In March I ceased trading. I closed on Saturday the 21st and contacted Unicom 2 days later Monday the 23rd to close my accounts etc. We are now in December and I am still getting harassed by them. I must have spoke to someone each week sine March and they are now telling me I owe them money because they credited me back to much. From the minute I joined the company for my utilities I have had nothing but problems. They are unable to do a job right or on time. I'm now having a fighting battle with them as I am not paying back what they have said about over crediting me as I have paid out more in phone calls to them trying to sort out the shambles. I would advise anyone not to go near this company! Their customer service is terrible and you just get papped from pillar to post as not one of them seem to be able to do their job correctly.”

Helpful Report

Posted 3 years ago

“DO NOT USE! As soon as there is a problem, they do not want to know”

Helpful Report

Posted 3 years ago

“UNICOM - VILE SHOCKING COMPANY – AVOID I agreed a contract with Unicom in 2013 after I had a visit from a rep offering me a good deal. I stupidity signed up not knowing what a vile company they are. I closed my business down in XXXX when I had my baby and was told that no termination would apply as I was ceasing to trade. However, a few days after my baby was born I received a demand for £80 for termination fees and I agreed to pay this but under great duress. I did not believe I should be charged termination fees as Unicom’s contract stated that no termination fees apply if you cease to trade. I heard nothing more from Unicom until 2020 when they took court action and got a CCJ against me for historic termination fees which now amounted to £2,500 I did not take any legal advice which I now realise to my cost was a huge mistake In March 2020 I signed a Tomlin order then a week later was furloughed and never received any wages for 12 weeks. I could not pay as I had 2 children to feed. I had told them this when they rang me but they didn’t care. Then in November 2020 I had a bailiff at my door. I have contacted the bailiff and Unicom several times with my Stepchange action plan and my offer to clear the debt and I also explained how its causing me great stress and anxiety. Its impossible for me to pay £2500 in one go. Unicom and DCBL don’t seem to care as long as they can squeeze every last penny from me for a debt I believe should NEVER have been applied in the first place”

Helpful Report

Posted 3 years ago

“UNICOM - VILE SHOCKING COMPANY – AVOID I agreed a contract with Unicom in 2013 after I had a visit from a rep offering me a good deal. I stupidity signed up not knowing what a vile company they are. I closed my business down in XXXX when I had my baby and was told that no termination would apply as I was ceasing to trade. However, a few days after my baby was born I received a demand for £80 for termination fees and I agreed to pay this but under great duress. I did not believe I should be charged termination fees as Unicom’s contract stated that no termination fees apply if you cease to trade. I heard nothing more from Unicom until 2020 when they took court action and got a CCJ against me for historic termination fees which now amounted to £2,500 I did not take any legal advice which I now realise to my cost was a huge mistake In March 2020 I signed a Tomlin order then a week later was furloughed and never received any wages for 12 weeks. I could not pay as I had 2 children to feed. I had told them this when they rang me but they didn’t care. Then in November 2020 I had a bailiff at my door. I have contacted the bailiff and Unicom several times with my Stepchange action plan and my offer to clear the debt and I also explained how its causing me great stress and anxiety. Its impossible for me to pay £2500 in one go. Unicom and DCBL don’t seem to care as long as they can squeeze every last penny from me for a debt I believe should NEVER have been applied in the first place”

Helpful Report

Posted 3 years ago

“UNICOM - VILE SHOCKING COMPANY – AVOID I agreed a contract with Unicom in 2013 after I had a visit from a rep offering me a good deal. I stupidity signed up not knowing what a vile company they are. I closed my business down in XXXX when I had my baby and was told that no termination would apply as I was ceasing to trade. However, a few days after my baby was born I received a demand for £80 for termination fees and I agreed to pay this but under great duress. I did not believe I should be charged termination fees as Unicom’s contract stated that no termination fees apply if you cease to trade. I heard nothing more from Unicom until 2020 when they took court action and got a CCJ against me for historic termination fees which now amounted to £2,500 I did not take any legal advice which I now realise to my cost was a huge mistake In March 2020 I signed a Tomlin order then a week later was furloughed and never received any wages for 12 weeks. I could not pay as I had 2 children to feed. I had told them this when they rang me but they didn’t care. Then in November 2020 I had a bailiff at my door. I have contacted the bailiff and Unicom several times with my Stepchange action plan and my offer to clear the debt and I also explained how its causing me great stress and anxiety. Its impossible for me to pay £2500 in one go. Unicom and DCBL don’t seem to care as long as they can squeeze every last penny from me for a debt I believe should NEVER have been applied in the first place”

Helpful Report

Posted 3 years ago

“Company owes me over 100 pounds in credit due to misbilling which they have confirmed themselves but refuse to credit it me and keep stating next billing cycle it will be completed but never does. Been going on for over 6 months now and I've decided to take it to the ombudsman.”

Helpful Report

Posted 3 years ago

“Awfull. 100% avoid this shambles of a company. Months and months of trying to cancel services and months and months on, they are still charging. Take for ever to answer the phone.”

Helpful Report

Posted 3 years ago

“Awful awful. Always a different bill. Rip offs”

Helpful Report

Posted 3 years ago

“Only giving this company 1 as there is no option for zero Terrible experience, the most incompetent company I have every dealt with. Cancelled contract in March 2019 which they authorised nu telephone and disconnected my telephone line and broadband in April 2019. In April, May, June, July and August 2019 I continued to receive invoices. They are now harassing me for the money for these 5 months when they were not even providing me with a service. Continually sending threatening letters and emails and sending text messages. When I reply to them they ignore me and then a couple of weeks later send me more letters, emails and text messages.”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Unicom Reviews