“Terrible customer service, take forever to respond to emails. Got fed up in the end and have now requested a refund. They are not even acknowleding my email. Be careful, as I think this company is a scam.”
“Cannot recommend Swytch – the manufacturing and shipping is longer than you will be told- the delivery very uncommunicative and time wasting which would be fine if it actually worked well. The plus side is that it is easy to install. Negative side is that it is very underpowered (the standard one) does not get a 96kg me up a hill on a brompton. The motor started cutting out after 3 days and despite repeated requests to Swytch for tech help nothing received- so it is both unreliable and useless– I will change this review if they ever get back to me and resolve the issue.”
“It took swytch over a year to deliver the kit. The eco-battery isn't stellar, I get range anxiety on a 15 mile hilly ride as the extra weight and drag of an unpowered motor are harder to get over the hills. I was also shocked by the need for annual warranty checks. I would have been better off spending the money a year ago on a lighter bike. I have followed two delivery cycles and now believe the company over-promises. I really wanted to see swytch be a solid e-bike option but after my experience I have lost faith. The business model is flawed: since I commited to buy better alternatives have come on the market. See the reviews on trustpilot.”
