“I preordered my Kit on July 8th. as a Gift for someone in late November.
The estimated production and delivery was in late September early October.
It got pushed back silently without notifications whatsoever. I waited until the new estimated dispatch and on 20th November i got a tracking link for a package.
Since the tracking did not update for a week i logged in to see my Swytch order beeing pushed back another 2 Month into January. I contacted the support which told me my order is still in manufacturing...... After asking if there is a possibility for me to withdraw from my order, i got informed that apparently they are holding my Money hostage until i eventually recieve my package which by then will be 4 Month late (if it finally arrives on the now estimated Date)
Edit 1: I provided the asked Information via Trustpilot and have yet to hear back from Swytch after another week of waiting.
Edit 2: This is the 10. January. After Swytch tried to make things right and provided me with a shipping Link on the 11th December i waited for my Package to arrive. Supposedly by December 18th. Well it did not. Unfortunatly the Package has been in Customs since the 16th of December "waiting for clearance by Swytch". I contacted UPS and asked if that status is accurate and they confirmed it, even tho by then i had 2 E-Mails from Swytch assuring me, that they cleared it. Who really is at fault here i can not tell, but i ramain without Money and without the Product i paid for.
Edit 3: I threatened lawyers on the 13th of January. After receiving the most immature response so far from a Senior Customer Service Advisorior who basically told me "It's UPSs fault bro", I reminded them that I have been waiting over 5 months for a product that I paid them for in July 2024 and they have already denied me a refund. Long story short, the package arrived 2 days later, completely mangled. I would have sent it back immediately but as it was not for me I took it and tried to install it on the bike. For anyone wondering, they have you measure your forks and tyres before you buy, so you know it will fit. Surprise, it did not fit between my forks, which are within spec. Now I have to deal with this horrendous customer service again. This is insufferable. Do yourself a favour and just do not buy anything from swytch!”
“Terrible customer service. Avoid at all costs.
The concept is great, the execution is poor. I could forgive some of the issues with fitting the product if the customer service was good. However, after receiving the wrong parts in an order 4 months ago, i am still waiting for over £50 in refunds.
In order to fit the product to my bike, the 'universal' kit had to be modified and i had to have 3D printed parts made so it would fit.”
“This is not something you want to try installing yourself unless you're good with bike mechanics and have a crank puller and all the tools. I'm pretty good but I had to take it to my local bike shop. The cables are SO long that they are not coiled up and zap strapped to the bike. They look ridiculous. Had to file my forks to get the motor to fit. The customer service is by email ONLY and they took three days to respond to each email, and they never read my responses or the thread of emails i sent. I gave up. I would not recommend this product. It took MONTHS to arrive and has been so dissapointing.”
“Bought a kit in July 2021, had to file the forks of my bike to make it fit! No mention of this in any instructions or installation videos. Soon found out the range was nowhere near that suggested distance even on the lowest power setting.
The kit has had very low use but the battery has always been maintained and stored within their reconditions and still hold the power well
Soon I had an issue with a grinding noise from the front wheel and after many messages and videos to Swytch it was eventually advised to disconnect the Hall sensor. When I queried this I was told it was an acceptable cure! Surely they fit this sensor for a reason?
Since then I have developed an issue with the kit cutting out after 3 miles of riding even though the battery is showing 3-4 bars of power which I can’t help think is linked to the original grinding issue. Back to the constant messages to and from plus another accompanying video was requested and eventually it was diagnosed as the controller was faulty. They supplied one for £60 inc P&P which I was dismayed to see was second hand when it arrived. Once again, no response when I pointed this out. Fitted but didn’t cure the issue. Back to the now becoming regular messages back and forth plus more videos to be told I needed to upgrade the battery pack at a cost of £200 + £30 P&P with no offer to refund the £60 I had already wasted on the controller I didn’t need. I asked where I stood if the battery kit didn’t resolve the issue and guess what, I didn’t get a reply!!
Against my better judgment I decided eventually to go for a full, new Go kit as it was the easiest way to resolve the issue myself as their support was 10 parts of useless.
Their ordering process is as quirky as their customer service. You have to select the kit, pay a deposit then you put in the specifics like wheel size and any accessories you may require. Once I got to this stage I found there was only a choice of a silver wheel which to my mind would look grossly out of place against a black rear wheel. Once again, back on the emails only to be advised if I wanted a black wheel I would need to upgrade to the much more expensive Air bundle. No offer to supply me with a black wheel to go some way to make up for all the issues I have experienced!
To be honest at this point I saw red and told them politely what I thought of the service I had received and cancelled my order. No response, not even an apology or acknowledgment of my email, just a standard email confirming the cancellation.
I am left feeling totally let down and way out of pocket having bought inferior goods.
This company is only interested in selling new kit and no real interest in present owners or keeping them happy which in my mind is very short sighted as they have now lost a sale to me and everyone I know who had showed an interest in an E-kit bike for commuting plus any other website I can share a review of my experience.
Totally disgraceful behaviour, I could not recommend them or their products and definitely would never buy from them again.
I have now purchased an E-bike and what a difference, much smoother and responsive plus no noise and a much better range. Sure if cost more than the Swytch kit but if you add together the money I had already wasted with what I needed to spend to get it working again the e bike is actually cheaper.”
“Ordered November 2023. Told it would arrive April May 24. Then beginning of August told it was out for delivery for the end of August. Its now end of August and have heard absolutely nothing. The order tracking portal does not work. Nothing is as it appears. Maybe there is no bicycle kit. Maybe they are just the biggest scammers ever. Looking at earlier reviews, the kit - if it ever does arrive- will be sub optimal quality-a wasted 10 months and nearly £1k all in. Horrendous. Just avoid.
There are better alternatives, surely.”
“Terrible customer service, take forever to respond to emails. Got fed up in the end and have now requested a refund. They are not even acknowleding my email. Be careful, as I think this company is a scam.”
“Cannot recommend Swytch – the manufacturing and shipping is longer than you will be told- the delivery very uncommunicative and time wasting which would be fine if it actually worked well. The plus side is that it is easy to install. Negative side is that it is very underpowered (the standard one) does not get a 96kg me up a hill on a brompton. The motor started cutting out after 3 days and despite repeated requests to Swytch for tech help nothing received- so it is both unreliable and useless– I will change this review if they ever get back to me and resolve the issue.”
“It took swytch over a year to deliver the kit. The eco-battery isn't stellar, I get range anxiety on a 15 mile hilly ride as the extra weight and drag of an unpowered motor are harder to get over the hills. I was also shocked by the need for annual warranty checks. I would have been better off spending the money a year ago on a lighter bike. I have followed two delivery cycles and now believe the company over-promises. I really wanted to see swytch be a solid e-bike option but after my experience I have lost faith. The business model is flawed: since I commited to buy better alternatives have come on the market. See the reviews on trustpilot.”
