Talabat Reviews

Name: Talabat
Rating: 1.06

1.1 Rating 166 Reviews

1 %

of reviewers recommend Talabat

Company Reviews

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Metrics

1.1

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Una

Talabat 1 star review on 25th December 2024

Anonymous

Talabat 1 star review on 16th December 2024

Nitro

Talabat 1 star review on 14th December 2024

Yash Sahani

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talabat, please remove your license to operate. You are not worth it! I ordered at 12:00 noon today. Now it's already 2:45 still my food did not come. This will be my first and last order. You are worse!”

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Posted 4 years ago

“I was waiting for my delivery 1,5 hours, after that the driver called to tell me he doesn't know the location, its the worst service providers I ever seen in my life, never order trough Talabat”

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Posted 4 years ago

“they sent me my order has been confirmed so I waited till the iftar and I called them they told me something wrong has happened and canceled the order”

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Posted 4 years ago

“One of the worst experiences!!! The items list is not updated. It turned out that I have selected items which are not actually available in the store. I had to modify my order several times because of that. At the end I have wasted 6 hours of my life to order something which I was not intending to order from the start. I totally don't recommend this app.”

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Posted 4 years ago

“I wish I could rate the Talabat 0.01 Star. 1. Ordered food yesterday, and it was marked as delivered while the food did not arrive and I didn't get any call from the driver. 2. Tried complaining through their live chat and the agent just giving me a bullsh*t reason that the driver's motorcycle had a flat tire, the reason why the delivery was late. 3. I then informed that the issue was not about late delivery but it was marked as delivered without the food arriving to me, pretty sure they just give a bullsh*t reason to all people complaining and they don't care. 4. The agent kept apologizing and said I will get a call for a couple of minutes, but still after an hour, no one called. 5. Dropped them an e-mail to request for a refund, and kept giving me bullsh*t answer "Escalated the case to the concerned team", again Bullsh*t, and until the next day no response, and update, I still didn't get my money back.”

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Posted 4 years ago

“Worst services ever Their online customer services is more of like who gives a dam”

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Posted 4 years ago

“I waited for my order for 2 hours, the driver had a problem with the bike but none informed me and I kept on waiting. I had to contact them twice and call the driver many times and still my order arrived after 2 hours or even more! They should inform the customer if the driver is late or has issues to find another solution. Very disappointing.”

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Posted 4 years ago

“The worst company ever. The concept of customer service is foreign to them.”

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Posted 4 years ago

“I have canceled my order at same time when I ordered, but they said that your order is on the way sorry we can’t cancel your order and now, then I waited for more then 30 minutes for my food!!! I received sms from talabat saying sorry your order will be delay”

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Posted 4 years ago

“Such a bad company. Order delayed for more than an hour. Contacted the customer service twice and all I got was: “Delayed, we will assign a driver in a few minutes.” Really terrible service. As a company you should inform the customer once a order has been delayed. Told them that the restaurant is closed already and how will they accept my order? They mentioned that the driver will be assigned and the restaurant is still open. On the end my order has been cancelled cuz the restaurant was closed. They do not care about customers at all!!!”

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Posted 4 years ago

“Ordered food at 2 pm....it is 4:05pm - nothing.... If I did not call the restaurant 15 min ago, my food would be still under preparation, and I ordered only salad and sandwich....deleting the app.”

Helpful Report

Posted 4 years ago

“Delete that sick service app They are following the policy of spoiling drivers instead of customers, my home address is few meters from the borders of the indicated zone on map, and several times due to my stupidity i experience the rudeness of either the driver who want me to come and pick my order or he will send it back to Restaurant, but that was a result of following the advice of the company's representatives from the several complains i had made, where they always told me that i am right, i just need to drop the pin on map to the closest location to my home and then describe the address in writing precisely, but what is new now when ask a driver to check the responsible admins in the company on whether to deliver the order or not, 2 times i find a stupid rep calling me informing me that the order must be cancelled because i am out of delivery zone. Well if that's the fact why did you make profits from my hundreds previous orders !! Why you do not accept orders from my account!! Why you do not inform me that you do not want to provide service to my address!! You are so stupid in handling customers, that's why even when i move to in zone location i will never ever use your mean service, and for now i am totally happy with other apps which may not have the big variety you have , but think what orders mostly comes from about 10 restaurants for each client, and no one wants to see all of these variety of restaurants which include lots of tasteless and poor restaurants, with your stupid service.”

Helpful Report

Posted 4 years ago

“I ordered yesterday through Talabat Egypt and I got a certain total amount for my order. However, when I received the restaurant, the receipt was for more money. After complaining to Talabat customer service, a man called me and told me "it is not our fault, it is the restaurant's fault and we can not do anything about it"”

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Posted 4 years ago

“the worst service in history of mankind !!!! never experienced such a stupidity and bad service in my life !!!”

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Posted 4 years ago

“Horrible customer service experience. I ordered food for EGP 3,000 and paid with my credit card. They then cancel the order and will not refund the money before 2-7 days.”

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Posted 4 years ago

“Ordered Pizza at 8:55 pm on Talabat, one and half hour and no response, no delivery. Talabat cannot track the order or the restaurant. Had to cancel the order finally. Pathetic service from Papa Murphys and Tablabat. If Talabat cannot deliver, or track the order then why do you take the order. If you cannot fulfill the order why commit, why charge for service. Why do you confirm the order. Pathetic service and pathetic app support.”

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Posted 4 years ago

“The skewed rating system used by the app results in inaccurate and biased ratings. Poor ratings are assigned a "Good" ranking because this the lowest allowable rating available to the customer. It is often laughable to read a rating ranked "Good" which is then accompanied by an extremely scathing review of said"Good" restaurant by a customer narrating their horrible experience. This is the first establishment I have ever encountered that disguises authentic reviews with a deceitful rating and ranking system. "Good" should not be synonymous with "awful". Orders are always late. Restaurants blame the drivers. Drivers blame the restaurants and the customer's order is left hanging in the balance. Food arrives cold. Customer complains. Complaint team expresses regret over the customer's experience without offering any tangible resolution - rinse, repeat”

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Posted 4 years ago

“They just bad”

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Posted 4 years ago

“Useless cheater pans... Took my order and money and after 2 hours when contacted said the order is cancelled due to technical issue... My kids meal was spoiled due to to this useless company. Customer service is horrible and useless don’t ever waste time”

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Posted 5 years ago

“Today was the last straw with talabat, I'll uninstall it for good. When you are working and you rely on talabat to deliver food to the office at a reasonable time (I would be okay with up to 2 hours when it comes to talabat) but after 3 hours of waiting, you decide to do the logical thing and contact the customer care which somehow manages to make the problem seem x100 times worse because a-it's so frustrating chatting with them cuz there's no customer care number,b- long waits,c-unsympathetic and uninterested and simply lies and seems to be trying to get it over with, d- so far with all the issues (so many) i had with the delivery they have never offered me a satisfying solution to my problem, the best you can get is a refund (after 2 days) or an apology and empty words. Day at work actually ruined with no lunch and headache accentuated, so today after contacting them after the 3 hour delay I was informed that the restaurant canceled the order based on MY request and all they offered me was a refund, in a most unsympathetic way. If I didnt contact them there was now way for me to know the order was canceled, it was showing delivered on my app last time using talabat.”

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Posted 5 years ago

Talabat is rated 1.1 based on 166 reviews