Talabat Reviews

Name: Talabat
Rating: 1.06

1.1 Rating 166 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Una

Talabat 1 star review on 25th December 2024

Anonymous

Talabat 1 star review on 16th December 2024

Nitro

Talabat 1 star review on 14th December 2024

Yash Sahani

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talabat mart! Worst customer experience”

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Posted 3 years ago

“Bad experience more than one time. Order couldn't be delivered in 2 hours. Took more than 10 minutes to get connected to Chat and Cancel order. No way to find out where the order is and how long will it take. Very poor delivery service.”

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Posted 3 years ago

“They gave a low class an poorest device ever! There is no telephone no clear email address no one responsible there! They blocked my account with 250 AED in it? (Credit for refund) and many points in it after follow up for 2 months finally they said saying your account being hacked! If acc is hacked you should inform me and if it's hacked it shows how untrustworthy is your application …but even when I sent many emails and calling you keep ignoring me …. Finally after 2 months they contacted me recently asking me open new account to put my money an points there. I created new account but they said we are not able to transfer it please place some order then we can add it! What do you call this?! If I was not following up with you you would never call me to refund my money now after months contacting you asking me to place some order if I want to get money and points back!”

Talabat 1 star review on 11th February 2022

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Posted 3 years ago

“The delivery guy from a grocery is faster than yours…. totally not good to use your service I not ever ever totally good. you have the poorest service ever always late and not allow for any refunds…”

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Posted 3 years ago

“It was not the first time facing problems with this app, but this time my patience has run out! I ordered 2 juices and 2 Manoushe which usually takes about 30minutes to deliver, the app was showing 45 minutes delivery time. After 2 hours and half of waiting, I tried contacting the restaurant, the number on talabat was wrong, then I tried contacting talabat on the helpchat, they made me wait for 30minutes until I was connected to someone to assist me, then after a long conversation they told me that my order is cancelled due to a technical issue, and they told me that my money will be given back to me as a talabat credit or voucher only with compensation of 10 dirhams lol 2 hours and half waiting for my order to ended up without my food and not even sending my money back to my card!!! Many times I received food late and cold, 2 times I had my order delivered to another address, and one time someone took my food from the talabat driver and they told me driver made a mistake! Lol but this time was the end of it. I made a complaint to dubai Consumer service center, and I've deleted this app. I'd rather pay extra than have this unprofessional service handling my food, I highly not recommend it, better call the restaurant directly. Peace.”

Talabat 1 star review on 1st January 2022

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Posted 3 years ago

“The Worst Food Delivery company ever, Very Expensive and Rude behavior from most of the employee specailly the Riders as I had so many bad situations happened when I order food and of course it will be delayed but, In addition to that you will not ba able to expedite your delivery, you cannot contact the rider as he either ignore your call or giving you any lie such as ( 5 minutes sir, the restaurant took long time preparing your food, all the building here are similar so which one is yours ? etc...) they will find a way to justify their very low level of customer service and above all, You will get a cold meal !!! Why should anyone will order from a company serving its customers this way ?”

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Posted 3 years ago

“The worst experience I’ve ever had. The delivery was very late and when I called their customer representative he was not able to address the issue and was poorly executed. I don’t recommend this delivery app. They don’t value your time as a customer.”

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Posted 3 years ago

“we ordered from 11 am and scheduled it to be delivered at 1 pm. quarter to 2 and we still haven't got the order, no update no nothing so we called the restaurant. Restaurant said pizza has been sitting for 2 hours waiting for a rider but no one has been assigned to it. Their reason was there was no driver suitable for our big order which were 5 boxes of pizza! Seriously?? Only after we called the restaurant that someone from talabat contacted us. They only called once within the 3 hour time frame. For more than 2 hours there was no available near the area. With the 2 hour time span they did nothing to solve the issue. They has the audacity to tell us "we apologize for the SLIGHT DELAY, we will compensate you with 8 dhs." Ridiculous! The restaurant had to book for careem to have our order delivered.”

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Posted 3 years ago

“Food delivery is 2 hours late. Worst customer service ever.”

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Posted 3 years ago

“My food was very delayed. It took the rider almost 90 minutes to deliver my food. He did not reply to my calls when I called him. He delivered the food & did not wear his mask properly. The mask was extremely dirty. He was very rude & unapologetic. I will follow up with this issue further with the authorities.”

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Posted 3 years ago

“I have ordered food for my kid. Waiting more than an hour. Later it shows as delivered. When I had chat with customer care they said” It’s canceled” I don’t recommend anyone to suffer like me Worst responsibility”

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Posted 3 years ago

“I had to wait over 2hrs for my food to be delivered. Not only that, it was missing an item. They said they would give me 8AED, but only if I register to their website. They don't have a tracking system. Only chat & email. I had to follow-up many times. Plus, the agent said the delivery was complete. If it was complete, do they think I would complain? The restaurant I ordered from said in their cctv, the missing item was placed in the bag. If that was the case, then it's the driver who has the problem. The attached email is insinuating it.”

Talabat 1 star review on 28th August 2021

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Posted 3 years ago

“Fraud They cancel orders and never refund any money”

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Posted 3 years ago

“Terrible service! Will never recommend and will never ever order again using this. You drink the milktea i ordered, i will not expect delivery anymore! Even i have fully paid for it with the service charge!”

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Posted 3 years ago

“This is the most absurd service ever. They think that they are doing a favor on us. They cancelled my order coz I used a voucher? Why give an option to enter voucher code? I had paid for the voucher, not something I got for free. I would never recommend talabatmart to anyone. Instead use noon. Talabatt is overpriced anyways.”

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Posted 3 years ago

“Talbat dubai Unprofessional drivers order never come after charging full amount”

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Posted 3 years ago

“Talabat Jordan is the most arrogant none professionals. Liars and I am passing this to my lawyer for ruining my wedding. They are silly and arrogant enough not to accept phone calls. And they charge your credit card with 4x the amount you should pay and never send it back”

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Posted 4 years ago

“My order is still not here its already 1hr im pregnant and im starvinb”

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Posted 4 years ago

“Once a great company working with vendors now out to bully vendors with appalling customer service. At this rate wont be around for long as it seems others have already taken their slice of the cake.”

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Posted 4 years ago

“Train your team drivers first,”

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Posted 4 years ago

Talabat is rated 1.1 based on 166 reviews