TalkTalk Reviews

1.2 Rating 1,409 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does TalkTalk resolve customer queries?

Helpful Report

(4 years ago)

Greater than 50% of reviewers feedback is TalkTalk takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

70.72%

Industry Average

“ First class service I'm a pensioner so I had to shop around for the best deal just for the Internet again first class ”

- Graham Harkin

“ Decent price and good internet speed, however when I've had an issue the customer service was ridiculously bad. They tried to charge me £40 for an engineer to visit to fix an issue with their box as they can 'no longer send an engineer for free' even though the tv box was faulty. Eventually resolved after 45 minutes on their internet chat, followed by a 45 minute wait to speak to a manger and a further 40 minutes of diagnostic checks. ”

- Anonymous

“ Interent connection went down last Thursday; after waitiing a day to see if it came back, reported the fault on Friday pm. The service advisor ran a number of tests and decided the router was faulty. As this was an old router, a replacement was offered free of charge, with deliver 2-5 working days. New router arrived Monday. So well done TalkTalk! ”

- Anonymous

TalkTalk Reviews

Customer Service - Good