“Product arrived in a timely manner and was set up by a local handyman. He had to speak directly to the Rheem technicians because something about their set up guide was incorrect. The Rheem techs were easily contacted and very helpful.”
“Super Quick shipment and arrival of Water Heater. Prior to purchase I spent at least 30 minutes on the phone with one of their employees. He went out of his way to answer all of my questions and to ensure I ordered the hot water that best suited my needs. Unless you have some plumbing experience I highly suggest hiring a pro to install a tankless water heater. They are much heavier than you would think and not only require basic pipe work and soldering but also specialized venting. My son in law and I both very experienced in home projects removed the old water heater and installed the new tankless in about 3 hours, which included a trip to the hardware store for plumbing parts. From my personal experience I would highly recommend dealing with this business. Thank you”
“Purchased this unit for my folks house in New Mexico @ 4375’ el. The altitude correction on the main board is exactly what was needed and few others provided. Next item was installation on west outside wall, the old Bosch unit never could operate consistently with the wind. This unit does, never tripped off or faulted in any way. Completely reliable. Last but not least was the service provided by Richard in getting my order processed and shipped the same day. Thank you again.”
“I have been very happy with Rheem over the years. The one I just put in the new house works great. Easy to set up and install. Richard at Tankless water heater depot is always super helpful”
“The system worked great! Delivery was fast and loved that the unit was pre-wired. Would definitely recommend and planning on buying another unit for my other homes.”
“The Rheem tankless water heater is wonderful. Always have hot water when you need it, and never run out. The only down side is that it takes a while for the water to heat up, but other than that, I would never go back to a standard water heater. It is also money saving, because it doesn't have a pilot light which stays on, even if you are not using the hot water.”
“Had the tankless water heater I needed at the best price I came across. It as easy to order and the staff was extremely professional, courteous and kind.”
“Responded well to my inquiry. Had the heater I needed at a lower cos than other on-line sales. Very happy with product. Easily installed by a novice, but a bit heavy for one person. Used a block and tackle to lift it into place. Very happy with the outcome. Thanks.”
“I was in a terrible situation when I needed this tankless water heater. Customer service took the time to make sure to keep me updated, as this is when the midwest was hit by winter weather and I'm sure they were slammed with orders, inquiries and calls. I will most definitely buy from Tankless Water Heater Depot again if I ever have the need. I installed the unit as soon as it arrived and my family and I had hot water again! Thank you Richard at Tankless Water Heater Depot! Thank you for caring for your customers!”
“Great service - I appreciate the professionalism and hard work during the Texas snow/ice apocalypse- y’all worked tirelessly to get the units out quickly and me and my family appreciate that very much.”
“I need to revise my review. To whomever reads and responds to these reviews from the company, please accept my apology for the error in choosing 3 stars instead of 5 stars.
First, the company had EXCELLENT customer service. The water heater was shipped and received in a timely manner and in great condition.
When I started the review process, I didn’t realize I was reviewing the company. I thought I was reviewing the product. I later realized that, and had gone back to give a 5 star review for the company. Obviously, it didn’t take. This company has 5 star customer service, but don’t dare make a mistake! They will come at you!
While I understand that Texas went through an unprecedented weather event in February and the Texas electric grid and Texas laws kept consumers hands tied, I wrote an honest review of an item I received.”
