“Will not be ordering anything from Target online again! First, I ordered a package containing a vinyl record and the box was in shambles, plus the record was literally split down the middle. Then, I submitted for a replacement and they sent a CD and the system updated the order for that. Called to say I got the wrong item, and even though I submitted photos, they said their system shows a CD and not the original vinyl I purchased --- EVEN THOUGH I HAVE PHOTO PROOF AND SUBMITTED THAT WITH THE REPLACEMENT REQUEST!!!! So then, I get refunded for the price of the CD which is less than the price of the vinyl. Granted, I bought it with a buy 2 get 1 free special but I would never have bought a cd because of the low value so I lost in my savings that I would've gotten with the Vinyl record. Then they had the audacity to ask if I wanted to purchase the vinyl record from them and I said no way, I'm already out my expected savings and it's only going to show up damaged anyways. I will never purchase from Target.com again and I certainly wouldn't recommend anybody purchasing anything fragile as it won't be packaged properly and be sent broken, and avoid the nightmare of trying to explain to the help center because they won't take hard evidence over their system's and warehouse faults.”
“I purchased a 55’ Television online on November 15, 2023. They said it was delivered on November 22, 2023 at 4:28pm and then again at 10:28m, and I contacted Target and they told me they had to investigate it on November 21, 2023. Target got back to me through email stating how sorry they were about my not receiving my package and that decided that it was a successful delivery. Monday after Thanksgiving holiday I asked my building Manager if she would check cameras from all 3 entrances and she agreed, when it was all said and done no large packages had been delivered. I contacted Target again and let them know about the cameras, Target didn’t care, I was told that the decision had been made and they can’t give me a refund or another TV. I never do business with Target again.”
“Target was not transparent about the Stevie Nicks Barbie. They said it was in stock ( it was not)
Said “ buy now” (blacked out when u click on it)
Said check back Nov 10th ( waited until midnight (first said available, then would not allow you to buy now. Then the next day it said “out of stock”
Called main customer service No
one knew anything about what I was talking about. Then Mattel sent me z a survey text that would not allow me to complete and send
Based on TARGET’s lack of knowledge, and false advertising, I will not recommend to anyone to shop there!”
“Most screwed up customer website I have ever scene. Never able to hold your password properly for me, making me continually try to put a new password in so I can get into my account. My credit was always good until Target came along with their website which made me not able to track what I owed and pay on time and I'm always been a good pair and always had a good credit rating but they have continually messed me up for several years to just get into my account like I do with all the others and just Target is a mess. They're a waste of time for me to keep trying to fix my account online so I have to be sure to go in the store and pay my bills because it's that messed up. I try not to even charge anything at Target or even buy anything there for risk of all this mess. Also I and my two children and their kids do not buy any phones at all from Target! Their phone service and expertise to help you with your phone is poor and non-responsive”
“The egift cards never work, and if they do everytime you use it, they shut it down and you have to call and wait for hours and give every detail. Nuisance. Also I bought items that were supposed to come with a $10 gift card and never received it”
“If you must support a company like this, only purchase in store. If an employee tries to get you to order online, it is most likely a scam. If you cannot get your physical item at the time of payment, target is not going to help, resolve, or make the situation right. This is 100% their policies, as I chatted with two different reps. They do not care as they received our money. I guess a horrible company wouldn’t!”
“So very disappointed. I went to Target's website to do 2 things: purchase a gift card for my son's birthday and to purchase a pair of shoes.
The shoes arrived a couple of days ago. They gift card was cancelled - TWICE - and both cards had more than enough funds to make the purchase.
When I received the first cancellation, I thought maybe they wanted me to purchase 2 cards with different denominations so the second time I purchased 2 gift cards with different denominations on a different credit card. The second transaction was cancelled as well.
I called Target's customer service number and was told they would submit a "ticket" regarding the "error". When I received a response from the "ticket" submission, it was a template email saying something to the affect of "Sorry. Not our problem."
I then called Guest Services and was hoping I could get a better explantation as to what happened. They reiterated what the template email stated.
So.... I can get a pair of shoes from Target but I can't buy a gift card???
Well, this is the last time I will be a Target customer and, apparently, Target doesn't care. That's okay. In today's competitive retail environment I will choose to spend my dollars elsewhere.”
“Your deceptive practices with indoctrination of children caused me to shop elsewhere. Biggest mistake Target ever made was caving to the WEF. The American people are smarter than you think. We are not all sheep. Family cashing out before stocks tank any more! Very disappointed and disgusted with Target.”
“Target is absolutely ridiculous. I'm a truck driver and during the pandemic I was so busy driving and getting supplies delivered all over America. My Red Card was set on autopay and since I couldn't manage my credit union I switched my payment to my other bank since they're nationwide. Unaware that it didn't apply for the current month my payment failed to post. Target ended up putting 2 late payments on my account. I've written, called and filed a complaint with CFPB about this error. Target refuses to rectify the entries. I had same issue with Kohls and Walmart. They immediately fixed these late payments but Target is so greedy and unfair they will not fix it no matter what. I can't wait to pay this account off and close it even though it's one of my oldest cards. I refuse to give them my business after this.”
“Bought something at Sacramento SW Store. They asked me to install target app. No issues so far. When I told them that I should not have to install the app and their competitors do not require that. It was just friendly feedback that they could ignore. The supervisor said - We are a different store. He cut me off and walked away. Called their customer service to share my experience. They said if I do not like target’s procedures, I can take my business elsewhere. What a rude company!!”
“I ordered a headboard from Target online on 12/25/18. I was able to use some gift cards I received from Christmas to help pay for the headboard. On Jan 3, 2019, I received an email from Target that the headboard was delivered to my shipping address. It was actually supposed to be delivered between Jan 9 & 10th, so I very happy to see it was delivered early. The same day, Jan 3rd, Target charged my debit card the remaining amount due after taking the money out of my gift cards. I called my relative where the headboard was supposed to be delivered and was told there was no package. I first checked with Fedex who was the carrier and was advised my package was not delivered but was sent back to Target due to the shipping label was not on the package. After trying to find a phone number to call on Target's website - not an easy task - I called Target and was told the package was delivered. When I explained to the customer service rep, it was not delivered, she had to put me on hold and she realized the headboard was not delivered. Very sadly, she could not give me any information as to where the headboard was. I told the customer rep I wanted a refund but I did not want gift cards - I wanted the return fully refunded to my debit card. I was told no, that is not how we refund payments. I tried through both Twitter and Facebook the same scripted answer "refunds are returned the same way the item was paid". Although I understood that was the procedure, I also felt I was deceived by Target in that the headboard was never delivered and Target took my money. Every person at Target that I complained gave me the same scripted answer - they initially responded and then when I tell them I want to speak to a higher authority, I either got ignored or was told that information is confidential. There is no reason I should not have been given a name from corporate who may be able to help me! The last supervisor I spoke to even hung up on me - all because I questioned why would I want a Target gift card if I am never going to use it! Target has horrible customer service and I will never shop there again.”