“I ordered flowers to surprise my aunt for her birthday.
The address and the name was right in the order, however. DHL did not see the exact name on the bell and did not try any possible solution and did not deliver the flower. I also had an alternative delivery spot.
euroflorist told me that there is nothing they can do - if it is not delivered it is not delivered- where is my flower, where is my money??
After I pushed, they told me DHL will then leave it to the alternative spot. Then everything stopped. It has been a week, nobody answers my emails, DHL page does not update the status.
You as a website offer us a solution to make our loved ones happy. Instead you gave us stress and negativity!!!
You should me more concerned about your customers' happiness and satisfaction. You cant just say it is what it is.
I want a reimbursement, for your low level of customer service and the stress you gave me since a week!
The birthday is gone and my aunt is without flowers!!!”
“The website says quality flowers from local florist right at the top but it doesn't appear to be true. I got petrol station quality flowers at florists prices delivered by yodel. Terrible - I won't be back.”
“I sent flowers for women's day to 3 family members, with 4 days of notice, and only 1 arrived! I have demanded my money back on the two that weren't delivered. This was showing as if it was a Belgium-based service, but it ended up showing that it was from the Netherlands, and they couldn't even get a florist to deliver in South West-Flanders. Terrible.”
“Absolutely terrible! I wouldn't even give them one star.
They didn't send the bouquet that I ordered. The flowers that was delivered were dry/dying. The entire ordeal was deeply embarrassing. And the customer service is horrible. DO NOT ORDER FROM THEM”
“The worst company I ever worked!!!
It’s a fraud. Asked to deliver flowers on valentine day. They haven’t deliver nothing and didn’t want to return money as well!!!
Don’t buy from them!!!!”
“Absolute disgrace. You’d be better off going to Tesco for a €5 bunch than the insult of a bunch that i received for my wife having spent €50 plus delivery... scandalous. Caught short as my regular florist is obviously shut at the moment.”
“Wish I had read the reviews before I ordered the flowers.
10% discount had not taken from the order, card and chocolates not included. My sister had no idea who the flowers were from until I checked with her if they had arrived. Sent a complaint to the company they gave me £2 refund for the lack of chocolates but would not refund the 10% I was due. I did not think £2 was sufficient for the lack of service. They offered 10% off my next order but told them I would never use the company again. I responded a couple of times to the email that had informed me of the £2 refund but had no response. The only saving grace was that the flowers were good.
I would never use this company again.”
“Flowers didn't arrive in time - worse, half a week (3 business days) later they wrote that they can't send flowers in the (urban) area where I needed flowers to be sent and that they will cancel my order. Why did they even take my order, I could have used a different service if they would have replied in time or if they would have indicated that they are not servicing the area. Stay away from this one, it is close to a scam.”
“Dose not deserve a 1
Appalling after taking my money no flowers delivered no contact from email , the “help chat” always off line ,
Disgusting please do not use this company”
“Do not buy flower off this company,
Ordered flowers for a friend and no card with them they told me they would send an email to my friend and noting after me contacting them they send the email to me and not my friend, Disgraceful I had to email them
3 times you think they would send a good will gesture noting”
“Doesnt even deserve one star. Paid for flowers which looked lovely on the picture but absolutely rubbish. Almost no flowers. An insult for the receiver. Avoid this company please”
“Wish I'd read these reviews before ordering from this company. Ordered flowers on Wednesday for next day delivery. It is now Saturday and they still have not arrived. No reply to email to customer service, impossible to contact them by phone. Do not use!”
“Rubbish & rip off. Poor quality, barely any flowers, missing the chocolates. NO refund despite sending photos. They considerEd the 5 miserable buds constituted a beautiful ‘bouquet’ offering excellent value at £34, I’ve seen better bouquets of flowers in petrol stations for a fraction of the cost! AVOID THIS COMPANY at all costs.”
