Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,617 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

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1.8

Based on 1,617 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please never book with these robbing scumbags they cancelled my holiday through COVID and said I would have a full refund but never had it back. They don't pick up the phone but now I hear they have gone bust.”

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Posted 2 years ago

“very poor customer service had to wait for 1 hour to get connected forgot to book flights so i had to pay for.i had already paid when i booked the holiday.the agent i booked with left the company if i hadnt chased up for my booking confirmation i would not have known this.the holiday may have been a little better priced than other companies but believe me it is not worth the stress..avoid i would not recommend. very unhappy traveler”

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Posted 2 years ago

“I booked wirh them and had a holiday to Egypt last Feb. All went smooth had a good deal. Staff were helpful. So just decided to book with them again and there is a good deal. After thinking about whether to go away or not I though I would go back on jus now and book it. Their website isn't working now. I just looked at all their reviews lately and don't look good. They never used to be like this. Wonder what's happened and if they have decided to rip everyone off now and close down because of covid and noone booking over the last year”

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Posted 2 years ago

“I have had many successful holidays with Teletext. I've been able to overlook the increase in price when you call up to book because of the made up "live price", as it still ends up cheaper than many other holiday companies. I've had 5 great holidays to Spain and one to Italy and I always swore I would never use another holiday company other than Teletext. But with how they have handled a refund of a holiday I was meant to have in April 2020 I am very very hesitant to use them again. When the going gets tough they not only haven't been reliable, they have lied and evaded me and countless others. I desperately need my money back. This is the last time they shall see money from me sadly.”

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Posted 3 years ago

“I booked a flight and hotel for 16 people to Kos for my wedding. We were due to get married in June but got postponed to September because of covid. Six weeks prior to us traveling I found out that the hotel was not open. I tried to contact teletext ie emails, phone calls but to no avail. No response from them. In desperation I had no option but to find a hotel that could accommodate our party and pay yet again. On the way to the airport I got a phone call from teletext to say the hotel was not open and they had found us another hotel. I told the lady on the phone due to being unable to contact them I had no choice than to find an hotel for ourselves. She was very understanding as I explained that we were on the train going to the airport. And had not heard from teletext re Hotel closure. Now we are trying to get our money back for hotel. They said we are not entitled to a refund because they found an alternate hotel.. They owe us an apology for all the stress and uncertainty, for what should have been a memorable occasion. Plus a refund for the hotel.”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for your review, I am extremely sorry you have had difficulty with your booking. Please can you reach out to our customer relations department by completing the below complaint form. https://www.teletextholidays.co.uk/complaint-form Regards Richard

Posted 3 years ago

“Worst travel company I have ever dealt with, we are due to fly out 31/08/2020, due to the 14 day isolating on return to the uk , we can’t possibly go as my husband as a operation booked for 11/09/2020 I can’t have the time off work, I have rang them on numerous times only to get through to be cut off again , over 40 pounds in calls , I have emailed time after time, and still nothing, it’s 18 days till we are surpose to travel, I was going to transfer my holiday to another date but because of the disgusting manner of which they treat their customers I now want a full refund and will never book with them again, and if there is anybody out there who will have the desency to call me back and not cut my call off after a few seconds my confirmation no is TT782540,”

Helpful Report

Posted 3 years ago

Hi Calita, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks 'Holly

Posted 3 years ago

“Paid deposit for our holiday beginning of March , final payment was due on 1/06/20 as we was due to fly in the 17/06/20, after holiday been cancelled due to coronavirus at the end of May they still took the final payment on the 1/06//20 from my debit card , I have rung emailed and had live chat but to no avail , I am now in the process of seeking legal advice . Booking reference TT786455”

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Posted 3 years ago

“Very very poor customer service would definitely not use this company again. AWFUL....”

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Posted 3 years ago

“I have been trying to ring all day no reply I have found out jet2 are not travelling on 16th june this year and when I booked it it is jet2 holiday u booked for me please reply my ref is TT762785”

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Posted 4 years ago

Hey, We have passed your comments to a member of our Customer Support team who will be calling you accordingly. Best Wishes Becky :)

Posted 4 years ago

“I have booked a holiday to Dubai on the 6 th may and despite the ukfco saying to not travel abroad , teletext holidays has not provided me with a refund . I do not want to be stuck abroad and hence best we cancel .”

Helpful Report

Posted 4 years ago

Hi Priti, We are very sorry to read your review. Please be assured this has been passed to a senior member of the team who will be calling you shortly. Best Wishes Becky

Posted 4 years ago

“The most frustrating part of booking a holiday with Teletext holidays is the fact that you never ever advertise the correct price of your holidays. Surely, in this day and age, a live pricing system for your packages should be simple enough to implement?! Please sort your website out!;”

Helpful Report

Posted 4 years ago

Hi Neil, Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. Best Wishes Becky Delete

Posted 4 years ago

“Disappointed that the holiday was not available at the price advertised. It took over 50 minutes on the phone to book the holiday although the customer service was good it was very time consuming.”

Helpful Report

Posted 4 years ago

Hi Kate, We are sorry to read your concerns with regards to the prices shown on the website. All prices shown on the website are correct at the time they were posted on the website, but we act as an agent and do not control prices the live price would be given when you telephone us to make the booking. We do value your custom and hope we have been able to clarify this matter for you. Best Wishes Becky :)

Posted 4 years ago

“Good service, although prices do not match what is shown online.”

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Posted 4 years ago

Hi Hannah, Thank you for your review. All prices shown on the website are correct at the time they were posted on the website, but we act as an agent and do not control prices the live price would be given when you telephone us to make the booking. Best Wishes Becky :)

Posted 4 years ago

“Customer services want holidays sold regardless of their attitude.”

Helpful Report

Posted 4 years ago

Hey, We are so sorry to read your review. Please note this has been passed to the relevant manager for review as this is not the service we expect our customers to receive. We do hope despite this you have an amazing time away. Best Wishes Becky :)

Posted 4 years ago

“5 stars for An excellent choice of holidays, easy searching and a really hard working booking team, but only 2 stars for pricing, two holidays booked, and both times I paid a lot more than the website stated due to flights going up.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. We do value your custom and hope we have been able to clarify this matter for you. Best Wishes Becky

Posted 4 years ago

“Prompt and friendly service.”

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Posted 4 years ago

Hi Priti, Thanks so much for your kind comments. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 4 years ago

“Meh! Lots of back and forth, not an easy or quick process! Got there in the end.”

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Posted 4 years ago

Hey Karen, Thank you for your feedback. Please be assured this has been passed to the relevant managers for review and we do hope despite this you have a great holiday. Best Wishes Becky :)

Posted 4 years ago

“GREAT SERVICE, EXCEPT WHEN TRYING TO ACCESS MY BOOKING, IT WILL NOT ACCEPT THE BOOKING REFERENCE, STILL WAITING FOR CUSTOMER SERVICE TO REPLY”

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Posted 4 years ago

Hi William, Thank you very much for your positive feedback and continued custom with us :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 4 years ago

“Sales advisor lovely, still don't like the fact you always pay a third more then advertised price, still cheap holidays have used them before with no problems.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. We are pleased our sales agent was able to assist you in booking your holiday. We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. We do hope despite this you have a smashing time away. Best Wishes Becky :)

Posted 4 years ago

“A bit long winded to book on the phone but helpful staff”

Helpful Report

Posted 4 years ago

Hey Nicholas, We are sorry to hear you found the process long winded. Our agents do try to provide our customers with all the information they require before confirming the holiday to avoid any errors. :) We do hope that you have a brilliant time away. Best Wishes Becky :)

Posted 4 years ago

Teletext Holidays is rated 1.8 based on 1,617 reviews