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Teletext Holidays Reviews

1.8 Rating 1,621 Reviews
19 %
of reviewers recommend Teletext Holidays
1.8
Based on 1,621 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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0192 376 8857

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Anonymous
Anonymous  // 01/01/2019
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Posted 2 months ago
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Posted 3 months ago
The worst. Richard Solomon lied to us about baggage allonces AND about the hotel. Never again.
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Posted 3 months ago
Money taken and no holiday booked! I rang teletext holidays with the intention of booking a summer holiday. I went through a couple of hotels and flights I was interested in with the operator. I was sent 3 emails confirming the names of passengers, DOB & flight times. I then paid the deposit for the holiday agreed and flights, incl' transfers and baggage. I was informed once this was done and paid I would receive all the booking confirmation through email. Then the operator informed me he would end the call and send everything through ASAP, at this time it was 8.30pm and they closed at 10pm - I was told this would arrive before the close of business that day. Nothing arrived so I called them the next morning, when I was informed someone would call me back. That afternoon the same operator (Krishna) I had spoke to, to make the booking called me and said that the flights hadn't been confirmed so no booking was made and this was only a booking code whilst flights were released. I said that this was not the case as he had already emailed me the flight times and I was not satisfied with this. I either want the holiday booked or a refund. He informed me he would get onto the booking and call me back. 8pm that evening again I had heard nothing, nor received an email so called again. I was told the booking wasn't made so I insisted I wanted a refund and was put through to another department. I was asked to give sort code & account number for refund and told this would take 3 days, despite paying by card. I also asked for an email confirming the refund was made. Again nothing. 5 days later - no refund or email. I have called teletext holidays 2/3 times daily and are constantly informed the email will be sent and yet still no refund or email! Going forward, I have contacted my bank to gain the money back, who will claim this back from teletext holidays. Disgusted at their lack of support and service and will never use again.
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Posted 3 months ago
TT797729 Refund the money
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Posted 2 years ago
Never book with these they rob you take your money and do not refund
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Posted 2 years ago
I have been waiting for my refund for nearly 3 years now this is a joke all they do is give me fake dates and nothing eslse now the phone numbers dont even work
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Posted 2 years ago
My holiday was cancelled in May 2020. It is November 2021 and I am still waiting for my refund. Every time I call them, they would give me false hope with a fake date of when I can expect my refund just to get me off the phone. Now I hear they have liquidated and closed down. I do not have any hopes of ever getting my refund despite being "ATOL Protected"
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Posted 3 years ago
They still owe my refund from March 2019. I haven been lied to numerous times and will never use them again as they do not have any customer care.
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Posted 3 years ago
Please please never book with these robbing scumbags they cancelled my holiday through COVID and said I would have a full refund but never had it back. They don't pick up the phone but now I hear they have gone bust.
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Posted 3 years ago
AVOID. Waiting months for a refund for a cancelled holidau due to COVID. Every time I call, they lie and tell me it'll be a week, and nothing. These people need to go bust and never work with people again.
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Posted 3 years ago
Still waiting for the rest of my refund after 2years.do not book a holiday with these robbing scumbags . discussting.
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Posted 3 years ago
Teletext are not refunding my holiday money I’ve been waiting a year to keep misleading me and now I can’t contact them as they close down or something
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Posted 3 years ago
So glad this company are out of business now, worst company I have ever dealt with they still own refunds to me and countless others but at least they cannot trade going forward, I may not ever get my money back but it is some comfort knowing that these cheats and liars are out of a job.
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Posted 3 years ago
Don't use this company!!! Don't use this company!!! They overcharged us £90 and failed to book our transfer from corfu airport so left standing there for an hour after rang emergency number there was no answer. Ended up getting an taxi to the hotel same the way back. Ringing them is not really an option as they pass you from one department to another leave you on hold each time and then even cut you off. This company will go bust soon! It has to! Beware!!!
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Posted 3 years ago
Absolutely disgusted, booked a holiday to spain and paid the holiday in full, only to find the next morning they had took a further £387 allegedley for Jet 2 hols, and a further £179 to ryanair, non of which had anything to do with our holiday. I complained to their customer service who seemed to find it amususing, firstly stating my card was at fault, then admitting it was the fault of teletext hols and the monies would be put back into my account straight away, then it was going to be 7 days. That was 18th september. Ive since rang and emailed ryanair,jet2 and teletext hols, all to no avail. I personally wouldnt recomend teletext holidays to sell me a bus ticket to my nearest village.
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Posted 3 years ago
Left us stranded with a 9 month old baby at the airport in crete. Never arranged for return journey so the same happened on the return journey. Took weeks to get a response. Promised refund - Never received. WORST provider ever.
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Posted 3 years ago
I am wait since December 2020 for a refund on my holiday and I have still not received it now October 2021
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Posted 3 years ago
Bad company owe me money,which has been ongoing for some time. Going to small claims Court anybody know the best address for me to out on the writ?
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Posted 3 years ago
Booked a holiday for 2 people to tenerife. We landed and the transfer company had no record of our transfers so had to pay 50 euros for taxis even though I'd paid for transfers. We then got to the hotel about 8.30pm to be told we were not booked in. As couldn't get a hold of anybody from teletex holidays I then had to pay 100pds for the night. The next morning it took over 3 hours to get through to be told our hotel was cancelled 2 days prior to us travelling apparently they no longer use who they had booked the hotel through but didn't bother to inform me. The lady on the phone was very unhelpful and said I'd just have to repay the hotel and claim my money back. Bit off a joke as we had booked all inclusive and the hotel was now double the cost. I had to pay out of my spending money so my holiday was totally ruined I will never use teletext again and would advise everybody not to use them. They haven't even bothered to contact me to even apologise absolute rubbish firm
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Posted 3 years ago
Teletext Holidays is rated 1.8 based on 1,621 reviews