Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,617 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

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1.8

Based on 1,617 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spencer was a legend on the phone and is a asset to the company. He made the booking so easy and he was clear with all information”

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Posted 2 years ago

“This firm will get no more of my money been waiting 10 months for a refund of 3,500 euros phoned and been kept on hold but when I said I wanted to book a holiday answers in minutes keep well away everyone”

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Posted 2 years ago

“Finally !! Was taking them to county court and suprise suprise had a phone call today after being ignored for 6 months saying refund will be in my account within 7 days then I can update the court saying it's been settled 😁😁😁”

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Posted 3 years ago

“I will only use this company ive been with them for years”

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Posted 3 years ago

“Teletext holidays need taken to court all the do is fob you off time and time and time and time again. They have no structure at all you ring them they put you through to god knows were as you wait for hours there is no complaints department there web site complaint dose not work. I am sick to the back teeth with this waste of time company who should be stopped trading by a court of law till everyone is refunded they are taking peoples money and getting away with it. I booked my holiday back in February for four of us costing £2900. Ryan air canceled one month before we were going to fly due to covid we never got one email from teletext holidays about this. I had to contact them 24 hours and ask why Guess what no response the date is December 9th and still nothing Phone calls emails just to be let down by a cheap robbing company who have trained puppets on there phones SELL SELL HOLIDAYS BUT DOT TALK ABOUT REFUNDS Do Not Bookek With Teletext Be WARNEDMR”

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Posted 3 years ago

“I am awaiting a refund for my flights I have spoken to Satwick who has assured me he will deal with the matter and get my refund organised”

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Posted 3 years ago

“Dennis was very helpful under extreme problem with noise in street very good on the phone”

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Posted 3 years ago

Hi Stephen, Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time.

Posted 3 years ago

“Had a great experience with Dennis amending my holiday”

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Posted 3 years ago

Hi Garry, Thank you for your review, we are delighted that Dennis was able to help you amend your booking. Thank you for your custom and understanding at this time. Holly

Posted 3 years ago

“Moon was a very helpful excelllent customer service assistant .”

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Posted 3 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 3 years ago

“Melvin Great help thank you”

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Posted 3 years ago

“I will not book with teletext again I arrived at hotel and wasn’t paid for I had to pay again out of my spending money ! Kept getting put on hold my mobile bill will cost a fortune still waiting for refund back in my bank even tho said will take 2-5 days !”

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Posted 3 years ago

“Karthix was very helpful and his service was 10/10 the phone was cut and he call us back”

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Posted 3 years ago

Hi Birima, Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time. Thanks Holly

Posted 3 years ago

“I had to change my bank card as it had broken didn't realise this would change my direct debit payment but I called the automated number and payment was made straight away made me stop worrying and in these uncertain times as a key worker I really needed that thank you xx”

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Posted 3 years ago

Hi Andrea, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 3 years ago

“5 STAR IN BEING THE WORST HOLIDAY COMPANY EVER I booked a 8 days package holiday to Turkey with them. I contacted them 9Vis email and on the phone) at the beginning of Covid 19 outbreak and was told they were prioritising the customers who were due to fly soon and they would update me before my flight date. I heard nothing from them, so I contacted them again (via email and live chat) the night before the flight and was told the flight was cancelled. when I asked for a refund I was told as the return flight was not cancelled so therefore I was not going to get a refund but they were working with all the suppliers. So I waited - nothing - I contacted them again via chat as they have disconnected their phone and was told that I would not be getting a refund and was offered a credit voucher. Are you kidding me??? - You didnt even tell me my holiday was cancelled, I dread to think what my situation would be like if I was stuck in another country. This company is a joke, with rude customer service agent when you want your money back, they are super quick to take your money but wont give it back. Just refund the customers their money back - its not yours to save your arse. No one has any trust in you - I certainly would not be using this company EVER and another thing - if you provide people with email address - you need to reply to it”

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Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 4 years ago

“Teletext holidays you are a disgrace. Lies lies and more lies. My holiday is cancelled but you refuse to refund. You hide behind webchat and automated responses. You took money from my account even after covid19 was confirmed. I am legally entitled to a Full Refund. You have to refund within 7/14 days of cancellation. However, you advise my holiday is not cancelled despite emails from Ryanair confirming flight cancellations. You then say you have no information from the Foreign Office??? Did they forget to advise Teletext holidays of the travel restrictions? Liers and crooks. NEVER USE TELETEXT HOLIDAYS. Non resistant CUSTOMER SERVICE.”

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Posted 4 years ago

Hi Jackie, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“Hi 9 of us were due to fly out to Tenerife on 1st may for grandaughter hen weekend but with all this lockdown with the corona virus don't know what is happening final payment is due to come out of my account on the 3rd of April I've been trying to get a hold of you on the fone no sucess and live help is the same need to know what is happening”

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Posted 4 years ago

“I have been trying to get a confirmation email sent regarding my holiday which has been cancelled due FOC reccomending we don't travel. I have rung twice now 1st phone call 53 minutes long with no outcome other than being advised I need to converse with Ryan air myself. Less than 24h before holiday due to commence and still no confirmation of cancelled holiday. I have checked that flights are cancelled and teletext still have not sent email. I have received a text message offering a credit note however as your T n C,s state I am entitled to a full refund for a package holiday if any parts cancelled. I am aware that this is a very busy time and not asking for an immediate repayment however a acknowledgment of cancellation and acceptance of my request of repayment does not seem unreasonable. I am now awaiting a return phone call from a supervisor as call centre staff seem incapable of providing this. Un happy customer left in limbo of teletext intention”

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Posted 4 years ago

“Ref:TT788259 - Aldrin Aldrin was helpful and knowledgable and therefore I was happy enough to make the booking at the end of my enquiry.”

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Posted 4 years ago

Hi Adele, We are very pleased to read Aldrin was able to help you in booking your holiday and we do hope you have a smashing time away. Best Wishes Becky :)

Posted 4 years ago

“Spoke to a lovely lady Hema who was fantastic. So helpful and really found us exactly what we asked for at a great price! Thank you so much, I will definitely book with you again. Thank you to Hema for all the work she did finding our holiday :)”

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Posted 4 years ago

Hi Natasha, We are very pleased to read Hema was able to help you in booking your holiday and we do hope you have a smashing time away. Best Wishes Becky :)

Posted 4 years ago

“Awsome deals”

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Posted 4 years ago

Hi Amy, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 4 years ago

Teletext Holidays is rated 1.8 based on 1,617 reviews