Name: Tennis-Point
Rating: 1.54

“It's another fraudulent tactics company. Stay away from them. They are not going to send you what you have pay. After one or two months you will still waiting, if not forget what you have ordered and paid. Plus you will not be able to speak to anyone.... of them.”

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Posted 2 years ago

“I ordered shoes and 2 tennis rackets for 372€. Where is it? No one knows. It's impossible to reach them”

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Posted 2 years ago

“"And because you are our #1, we do not want you to wait long for your tennis equipment. Everything that you order from our online shop that we have on stock, will be ready for dispatch within 24 hours after a successful payment." 7 days from order, still not despatched. If this company is still in business by 2022 I'll be amazed.”

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Posted 3 years ago

“Worst online tennis shop to buy from! I have ordered twice from them with free 2 day delivery and both times over a week to get it because they sent it snail mail via USPS! They are based in Cincinnati and it doesn’t take that long to get it to Indiana. This last time they sent it to the wrong address even though I called customer service requesting that it be mailed to my son who plays college tennis because it was for him and not me. Then I call the customer service department and they could give two craps less whether I get my merchandise in a timely manner. Nor would they let me speak with a manager. Totally an unprofessional business! Keep it up you will be out of business. I won’t be fooled a third time. You have lost my business and if you are reading this review. You have been warned and I wouldn’t give them any of your money too!!! Absolutely horrible company!!!”

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Posted 3 years ago

“No delivery, No communication, No refund! The worst online service ever!”

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Posted 4 years ago

“This is a fraud company. They promised to send me tennis racquet by Christmas eve. Its 4th Jan and there is no clue what's happening with my order. Neither their UK nor Germany numbers are reachable. I recommend never ever purchase anything from Tennis Point.”

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Posted 4 years ago

“The company took my money, then confirmed my order via email only for the next day to say the order was cancelled without any reason and i'm still waiting for a refund. I've tried to contact them to understand why my order could not be fulfilled and to arrange a replacement tennis racket but none of their telephone numbers work and no one replies to emails. Shocking service, untrustworthy.”

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Posted 5 years ago

“I ordered a tennis racket , Dunlop precision 98. The transport was late (3 days) wich I can understand. I received today the product and is second hand . The racket it's used , marks on the strings (tennis ball marks ) the bumper is scratch quite bad , marks of Clay. So far some mistakes that can happen. The funny part is that I called the guys , I've sent an email with pictures and so on. The only solution was to send the racket back. I explained that I want that racket but I want something else. It can be a string in order to restring my racket. The answer was they can not do anything for me , just to return the product and they will tell me the steps after. It's my first order and so far it will be the last one because of this attitude. I was very polite but it seems that for them this means you are stupid. I asked to speak with a manager but of course nobody said anything. Thank you for sending me to some other tennis shops Tennis-point .”

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Posted 5 years ago

“I ordered a tennis racket , Dunlop precision 98. The transport was late (3 days) wich I can understand. I received today the product and is second hand . The racket it's used , marks on the strings (tennis ball marks ) the bumper is scratch quite bad , marks of Clay. So far some mistakes that can happen. The funny part is that I called the guys , I've sent an email with pictures and so on. The only solution was to send the racket back. I explained that I want that racket but I want something else. It can be a string in order to restring my racket. The answer was they can not do anything for me , just to return the product and they will tell me the steps after. It's my first order and so far it will be the last one because of this attitude. I was very polite but it seems that for them this means you are stupid. I asked to speak with a manager but of course nobody said anything. Thank you for sending me to some other tennis shops Tennis-point .”

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Posted 5 years ago

“They are terrible - do not buy from them, if you need to return they ignore you and have no customer service. They have a faulty return label service and do not reply to emails. I have paid £40 in postage so far and they want to charge me another £20 on a £55 pair of trainers. TERRIBLE”

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Posted 1 month ago

“Impossible to get in contact with. I bought 8 pairs of shoes as they were on deep discount and they are my favourite. The tennis balls I ordered with them arrived within days but no sign of the shoes. They won't respond to emails and there is no working phone number. Awful.”

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Posted 2 months ago

“No communication, no delivery since ordering 27/03. Can not reach them by phone, email, messenger, ..”

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Posted 2 months ago

“They are scammers. I received used tennis shoes, with clay all over them. When I told them that and returned them, they rejected my return, with the reason being that the item is used! Yes, of course it is, but i received it used! Never buy from them again.”

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Posted 3 months ago

“This website is a scam! I ordered tennis shoes from them. What I received was used/worn shoes! They were clearly used beforehand. They were covered in red clay, and even a worn sock was in the box. I wrote to them that I received used, not new shoes, and that I wanted to return them for that reason. They sent me the return information. I didn't feel like I should even be paying for the return shipping, as it wasn't a return because I didn't like them, or the size didn't fit. I didn't receive what I ordered. But I didn't want to complicate things so I returned them and paid the return shipping. But guess what happened. They refused the return/refund stating that the shoes were used, and they cannot accept used shoes back. And there was just no way I could prove them that I received it that way. At first I tough that those tennis shoes were returned before, and they didn't check their status in the past, but just restocked them automatically and resold them to me. But after some communication about the situation with them (their customer support is excruciating slow and unhelpful) I came to think that this is the modus-operandi, a fraud and a malpractise. I would never buy from them again, and I highly suggest you don't either.”

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Posted 9 months ago

“The day they received the order with my brand new shoes, they CANCELLED the order, and did not give me a refund. They claimed they never got it. All I needed to do was exchange for a smaller size. I will never shop here again. Not only did I have to cancel and keep postponing tennis plans with friends and club members numerous times, due to awaiting the refund, but I also had to buy another pair at the correct size. Spoke with them 3 times. Every time they say they never received it; but it went to their address and they accepted it. Garbage. Tennis Point - I have all the specific info you require, as I have found the receipt for delivery to your address. Please contact me. You can do this.”

Tennis-Point 1 star review on 13th December 2023

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Posted 1 year ago

“We randomly received an email and then shortly thereafter an invoice for an order that dates back to summer 2021 (?!), long paid invoice. In reply to my email to customer service I have now received a useless, possibly bot generated "answer", full of mistakes and without any relevance to my message. In a time of fraudulent payment requests, Tennis Point interacts with customers in a not professional manner.”

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Posted 2 years ago

“Bought a pair of Fila athletic shoes, used three times and the tongue separated from the shoe. Because they were worn, no warranty. Tennis Point does not stand behind the products they sell. I wish I knew this before I purchased. There is no warranty on shoes.”

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Posted 2 years ago

“STAY AWAY FROM THIS COMPANY Unbelievable service lost order came late no one wanted to help despite being a birthday gift and ruining their birthday as a last resort I even reached out to CEO and MD - David customer service a manger just wanted to give me discount off next order he only replied because the CEO asked him to. When arrived all box battered and unable to give as gift after so late and ruined product - DO NOT order from these people be warned.”

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Posted 2 years ago

“Ordered a month ago a tennis racket along with a bag, string, string service and dumpeners. After a big number of emails they let me know that there will be a delay. So, after 2.5 weeks they sent me an email with the tracking number of my order including all the items. 5 days later they sent me a new email, while the order was already shipped, letting me know that dumpeners were out of stock so this item will not be delivered. Again after a broken communication they refunded me for this item. Finally, when the order was delivered, I found out that the string was not assembled to my racket although I have paid for string service. Guess what, they never refunded me for string service after a ton of exchanged emails. Don't trust this site! Stay away!”

Tennis-Point 1 star review on 5th November 2022

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Posted 2 years ago

“Worst customer service!!! I have waited for our 2 tennis shoes and kept on checking the status that says "shipped" and when I check the tracing number - the shipment has not been collected! I then called the Customer service in the UK from Dubai and the lady told me that the shipment was returned could be coz of damage or what. I have asked why then I was not informed??? and said that there was an email that been sent but my inbox do not have any response from the email I have sent them. the tracking says the items have not been collected yet how in the world will the return happened??? Worst shop ever! Not even sorry that this happened!”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Tennis-Point Reviews