Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.50

1.5 Rating 109 Reviews

12 %

of reviewers recommend Tennis-Point

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1.5

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Tennis-Point 1 star review on 19th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a defective racket. The complaint process was unnecessarily delayed, and my claim was ultimately rejected without any specific reasons or technical justification. I definitely do not recommend this store.”

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Posted 2 weeks ago

“I bought a tennis racket from Tennis Point on 25th April 2026. I also paid 42 pounds for the stringing service. I am a new player, and I only used the racket on Saturdays as I have private lessons to learn how to play once weekly. Unfortunately, the string came out at the end of June, and the company refused to pay a refund for the stringing. They said it is a natural tear. I have never heard that a string came out after 4-5 times playing with a racket. Be aware of that scam. I would never recommend it!”

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Posted 1 month ago

“After receiving my order in severely damaged packaging, i contacted cusmtomer service and provieded every photo, document, and form they requested. Despite multiple email exchanges and full cooperation on my part, the support team simply stopped responding !!!”

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Posted 2 months ago

“I have a hard time giving Tennis Point Sweden even 1 star. I've ordered a box of tennis balls (18 cans) and a pack of overgrips (30 in one pack). Instead, I have received 1 can of balls and 3 overgrips (wrong brand). What a sh*t! No phone number to call, and they do not answer emails. It took over 10 days to receive an email from them, in which they don't even take responsibility but ask me to return the items and only then will they refund. I told them off, asked to take responsibility, and just send over my order or refund the whole amount. Again, radio silence for 10 days. Then, the same bulshit over and over. It's already 2 months and I still haven't been refunded, nor got my order. Shame!”

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Posted 10 months ago

“Awful service. The contact button simply does not work, they don't answer emails...junk site.”

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Posted 1 year ago

“Very long delays in shipping, almost no communications, and terrible customer service.”

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Posted 1 year ago

“Muy decepcionado con Tennis-Point. Compré un paletero Bullpadel en su tienda física y a los pocos meses comenzó a romperse, primero por fuera y después también por dentro. En abril contacté directamente con Bullpadel sin obtener respuesta. Más tarde reclamé a Tennis-Point, aportando fotos que muestran el deterioro progresivo del producto, pero me dijeron que, al tratarse de una compra en tienda física, no podían ayudarme desde atención al cliente online. Al llamar a la tienda, me informan que “según el convenio textil”, solo ofrecen 6 meses de garantía. Pero esto no es correcto. La ley en España establece una garantía legal de tres años desde la compra. Los primeros 12 meses (como mínimo, según normativa europea) se entiende que si el producto falla, es por un defecto de origen, salvo que el vendedor demuestre lo contrario. Esto no limita la garantía total ni justifica rechazar una reclamación dentro del plazo legal. A pesar de haber reclamado dentro del periodo legal y con pruebas evidentes de un defecto, no me ofrecen ninguna solución. Muy mal servicio postventa y una total falta de responsabilidad. No volveré a comprar ni recomendar esta tienda.”

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Posted 1 year ago

“non existent customer service. Will not issue a return label, chatbot does not respond, email and tel number are no longer available. then their website states customer satisfaction is our driving force!! Unable to communicate with the company-disgraceful!”

Tennis-Point 1 star review on 10th July 2025

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Posted 1 year ago

“Didn't get return label, eventually connected them to say I was taking it up with credit card company, received return label and refund.”

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Posted 1 year ago

“They are terrible - do not buy from them, if you need to return they ignore you and have no customer service. They have a faulty return label service and do not reply to emails. I have paid £40 in postage so far and they want to charge me another £20 on a £55 pair of trainers. TERRIBLE”

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Posted 1 year ago

“Impossible to get in contact with. I bought 8 pairs of shoes as they were on deep discount and they are my favourite. The tennis balls I ordered with them arrived within days but no sign of the shoes. They won't respond to emails and there is no working phone number. Awful.”

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Posted 1 year ago

“No communication, no delivery since ordering 27/03. Can not reach them by phone, email, messenger, ..”

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Posted 1 year ago

“They are scammers. I received used tennis shoes, with clay all over them. When I told them that and returned them, they rejected my return, with the reason being that the item is used! Yes, of course it is, but i received it used! Never buy from them again.”

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Posted 1 year ago

“this company is trash !! never delivered my order and dont answer emails !! i will take them to court”

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Posted 1 year ago

“The K-Swiss tennis shoes ordered after much thought and delivered today, are too small despite me ordering a half size larger than I would normally take. I've tried numerous times but cannot get the returns system to work as it should, and there appears to be NO method of contacting Tennis Point. I am extremely unhappy and despite using them over the years, will never do so again”

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Posted 1 year ago

“Placed an order on 11th March and never received a confirmation. I emailed three times with absolutely no reply and even reached out via social media — again, no response. I eventually had to call them myself, only to be told that the order didn’t have the correct customs documents and was essentially “lost.” Customer service said, “We have no control if the parcel gets shipped correctly,” which is just unacceptable. They didn’t offer to resend the order, no compensation, and honestly, no real apology. If I hadn’t chased them, I would have been left completely in the dark. I originally said I would reorder — but after this experience, I absolutely won’t be ordering again. Extremely disappointed.”

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Posted 1 year ago

“late delivery and wrong items sent (different shoes in the box), stay away!”

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Posted 1 year ago

“They speak only german, english is a no go, they don't reply to mails/ or picking to what to reply to. and they still owe me a refound. since they do not reply to mails I see no chance to get my monet back. avoid them and buy from other companies. shamefull”

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Posted 1 year ago

“I ordered a women’s size 7 avacourt tennis shoe. Pink/multi color. What I received was a bright orange avacourt shoe size 10. I returned them. Told them they sent me the wrong shoe. When they received my return they emailed me and told me I had returned a pair of shoes they don’t sell. I called them right away to try to resolve this issue. They claimed they had never sold that shoe (even though it’s on their website). That they would not refund me. They were claiming that I was trying to return something that I hadn’t ordered from them which was ridiculous since i never received what I ordered! I had no choice but to have them send them back to me. When I got them, they actually switched the boxes to the box that my real order supposedly came in (which wasn’t the same box that I shipped back! I’m not sure they were even the same shoe since I never took them out of the box nor removed any of the packaging! Someone at the company is either scamming them or maybe just a scam company. In any event never, ever order anything from them!”

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Posted 1 year ago

“Просто ужасно! Поддержка не отвечает на запросы! невозможно вернуть товар, который вам не подошел или пришел сломанный. Вы будете платить сами за доставку! Не рекомендую. Больше никогда ничего не куплю. Ужасно.”

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Posted 1 year ago

Tennis-Point is rated 1.5 based on 109 reviews