Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.52

1.5 Rating 105 Reviews

12 %

of reviewers recommend Tennis-Point

Company Reviews

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Metrics

1.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tennis-Point 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed and disgusted by the service I have received from this company. After ordering an item based on their size guide, which turned out to be inaccurate, I had to go through the inconvenience of returning it. The delivery address was not detailed in full, leading to further issues. I paid for delivery but had to pick up the item from the post office, which was an added inconvenience. When I spoke to Hannah on the phone, she assured me that I would receive a full refund. However, my refund was processed with a deduction for the return shipping costs, which is completely unacceptable. I was explicitly told that I should not have to pay for the return since the size guide provided was incorrect. Despite this, they deducted £3.99 from my refund. The entire process has been a nightmare. The service provided does not deserve any merit. I was promised one thing over a recorded phone call and then received a different outcome. The poor communication, the inaccurate size guide, the inconvenience of picking up the item, and the incomplete refund have all left me extremely dissatisfied. I would strongly advise anyone considering using this company to think twice. The level of service is abysmal, and they do not honor their commitments. I will be taking further steps to ensure my experience is heard and will be contacting the relevant governing bodies as well as sharing this experience with potential customers. Avoid this company at all costs. Rating: 1/5”

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Posted 1 year ago

“Ordered goods told me they have been delivered but not here! I can not afford this scam after chasing them they have gone to ground no email call all blanked do not use them !😡”

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Posted 1 year ago

“Scammers. My parcels never arrived. They don't reply to emails”

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Posted 1 year ago

“Scammers. Shoes never arrived. They provide fake tracking number. And never reply me emails.”

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Posted 1 year ago

“Ordered on Sunday,received on Thursday (to CZ).No problems. I haven't had experience with returns”

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Posted 1 year ago

“Received a pair of tennis shoes and they don't fit. Tried going thru the return website but it's inoperative so I'm calling on the Better Business Bureau. I suggest you all do the same. When I receive the case number I'll post it here. I believe the broken return process is intentional.”

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Posted 1 year ago

“leuke aanbiedingen, waardeloze service. Slecht bereikbare klantenservice. Twee nieuwe rackets gekocht bespannen door tennispoint ter waarde van 70 euro. Na bijna 2 weken wachten ontvangen en ronduit waardeloos bespannen. Niveautje visnet. Gemeld als klacht en gestrand in de procesmolen. Voor mij niet meer.”

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Posted 1 year ago

“Returns online service not working and you don’t reply to any emails now I have trainers worth €119 which are no good to me. wouldn’t buy again off this company and would not recommend, should have looked at reviews before I bought can see you have a lot of unhappy customers with your service”

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Posted 1 year ago

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Posted 1 year ago

“Avoid this company. I feel completely scammed by Tennis-Point. When I made the purchase, this was not clear that I have to pay for the return. On the contrary, they emphasized how easy the return process was. Now the shipping costs me €25, it makes no sense to return the product; it will cost me a fortune....be aware!!!”

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Posted 1 year ago

“Smooth order process all around”

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Posted 1 year ago

“I've never had a bad experience with Tennis Point, even when they were still Midwest Sports. Competitive pricing and they've never made a mistake on my order. Would recommend.”

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Posted 1 year ago

“I ordered a pair of shoes with them and they arrived within 2 days without a shipping charge. Everything arrived as described.”

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Posted 1 year ago

“I bought some Asics shoes from them. Short of two weeks there was a tear in them not near a seam or anything. Best they could do is tell me to ship them back and get store credit. So I'm out the shoes and the time to ship back and forth. No thanks. It makes sites like Amazon so much better when you have to deal with customer service like this.”

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Posted 1 year ago

“Great products, fast shipping, and great customer service!”

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Posted 1 year ago

“Ordered from tennis-point before Christmas and everything arrived on time. Had to exchange one item for a new size and customer service was very helpful in making the switch. Would recommend”

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Posted 1 year ago

“I received great product advice from an agent on the string selection for my racquet. I'm going to get another now!”

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Posted 1 year ago

“The day they received the order with my brand new shoes, they CANCELLED the order, and did not give me a refund. They claimed they never got it. All I needed to do was exchange for a smaller size. I will never shop here again. Not only did I have to cancel and keep postponing tennis plans with friends and club members numerous times, due to awaiting the refund, but I also had to buy another pair at the correct size. Spoke with them 3 times. Every time they say they never received it; but it went to their address and they accepted it. Garbage. Tennis Point - I have all the specific info you require, as I have found the receipt for delivery to your address. Please contact me. You can do this.”

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Posted 1 year ago

“I ordered shoes and 2 tennis rackets for 372€. Where is it? No one knows. It's impossible to reach them”

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Posted 2 years ago

“It's another fraudulent tactics company. Stay away from them. They are not going to send you what you have pay. After one or two months you will still waiting, if not forget what you have ordered and paid. Plus you will not be able to speak to anyone.... of them.”

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Posted 2 years ago

Tennis-Point is rated 1.5 based on 105 reviews