“The stickers were not the demanded dimensions dispite the fact they asked me to confirm before production. After some bad attemps of searching reasons it was not compliant it turns out they are not able to produce what was demanded. They suggested to return the stickers on my costs, which is not logic as they are at fault. Also the quality is very poor. You better search a good company if you need stickers, this is not what you want...”
“Stickers not packaged for a long trip. The stickers were ruined. Their reply to my email saying the stickers were damaged from lack of packaging: The stickers can be installed without any problem. Ahhhh no they cannot - sent them proof. You would think a company specialising in sending stickers around the world would at minimum have them between pieces of cardboard. Will never buy from this company again. That and it took 20 days to get to me for the disappointment.”
“Terrible company to deal with. I ordered something start of February. It is now near the end of April. When I contacted someone saying my order was "stuck" in transit when I checked online after few weeks. They tried to fob me off saying it was on its way. Another week later, I'm told it has been lost and they would contact courier. When I emailed again asking for update or else refund, I was told they were reordering it for me as courier company wasn't getting back to them. I emailed 3 weeks ago asking for update, no response. I have emailed each week since, still no response. KEEP AWAY from this scam business”
“Do not buy from this company. Tenstickers sends stickers that demonstrably do not match the description on the website. It is a pure scam company. If you complain about this, there is no cooperation whatsoever, and they come up with excuses and hidden conditions that you should have been more careful yourself. Return is only possible at your own expense, which is an illegal condition.”
“I ordered some stickers with an option of faster process time (it should be sent next day). After few days!! I've got an email, that one design need to be changed. And because it was too late I ask them to cancel the order. Few days later I got an email, that the stickers is in the factory and will begin to be produced. I've again write to cancel the order - no response. Next day they shipped the product.
I was complaining about the service but they just said it too late, because the product has been sent already.”
“Fraudulent, misleading and distrustful item descriptions … I purchased a “canvas” drawing and received a drawing on cardboard (just like a cardboard pizza box). The item description had the word “canvas” everywhere and the word “cardboard” was NOWHERE in the description. Based on the price of $64, I expected canvas instead of a drawing on a pizza box. At minimum I would have been satisfied if the print was on a paper instead of a low-grade cardboard box that reflects the cardboard ridges. Do not purchase anything from this company; they did not deliver what was promised.”
“Spent R820 On a custom made PS5 STICKER and placed the order on the 21/12/2023 its the 12/01/2024. and still no delivery i have emailed like a mad person and i dont get replies here is no update on the order since the 3rd.
They are pathetic and i wish knew before spending the money. absolutely pathetic”
“I literally tried to cancel order 1 minute after purchase as I saw that rug will come in two parts and I wanted a say on where the seam was- nope they don’t care take you money and run”
“They could not deliver. Operate a UK website as if they are shipping from the UK but actually they ship from the EU. Don't have the right customs procedures in place so your only get your order if you pay another 50% on top of the purchase price. Luckily I purchased through Paypal who after raising a case - accepted that this company does not operate properly and issued me with a refund. Would never have got it from tenstickers though”
“terrible product, terrible service, terrible customer service. got everything wrong TWICE then refused me a refund due to 'policy'. They are rude, unprofessional and condescending.”
“Hello everyone, here is my experience with the company Tenvinilo from Barcelona.
To clarify, Tenvinilo or Tenstickers is the same company.
A few days ago, I received a package following an order made on tenstickers.fr.
I had ordered adhesive strips to stick on the sides of my camper van.
These strips were supposed to measure 10 meters by 7 cm for one, and 10 meters by 10 for the other.
I received 3 sheets on which 1 meter sections of these strips were stuck.
I had also ordered stickers depicting a lizard, whose dimensions indicated on their website turn out to be those of the backing paper, not the lizards themselves.
I immediately called customer service, who asked me to take pictures and write an email. After sending the email, I contacted customer service again for follow up. My email was transferred to management...
Researching the reputation of this company on Trustpilot in France: rating of 2.2/5
• "Products received damaged, crumpled or poor quality (pixelated printing, different colors than the photo, etc.)"
• "Products received in incorrect sizes (carpets cut in half, stickers too small, etc). Many customers were unaware the product would be delivered in multiple pieces."
• "Long delivery times, or even no delivery of ordered products"
• "Poor handling of returns and refunds: refusal to take back products even when defective, obligation for customer to return product at their expense"
• "Poor customer service: no response to emails, confused explanations about delivery issues, refusal to acknowledge errors"
• "Dubious business practices: customer accounts blocked after a bad review, ambiguous sales conditions"
• "High shipping costs, especially for overseas or international shipping"
In summary, many customers complain about the poor quality of products received and Tenstickers' very poor after-sales service, which often refuses to admit mistakes and find satisfactory solutions for the customer in case of problems.
My impression is that if my stickers were cut every meter it's because the machine used has a conveyor belt of that size to reduce production times by manufacturing them that way. Tenvinilo doesn't care if those stickers become unusable for the customer.
My impression is also that if my lizards are ridiculously small it's because the ambiguous dimensions on the website are not there by accident or error, as customer complaints on this date back several years without the site making any changes.
I have already encountered this type of company whose poor service is offset by special attention to its reputation. Observe the difference between the customer satisfaction score they display on their site, compared to the scores on independent sites. Also observe how each negative review receives a rebuttal from the "owner" on Google.
If you really want to do business with these people, you now know how you will be treated.”
“SCAMMERS! Rug sent cut in half apparently due to shipping reasons! Who the hell wants a rug where you have to stick it together?????? Complete scammers as wasn’t made clear when I ordered but they hide behind their terms of conditions and LIE. Wish I had seen all the reviews before buying. Now have a rug I can’t use as you can see the join! They told me to stick it together and should buys stickers to do this!!!!! Have you ever heard of anything so ridiculous!! Reporting this company”
“You have to mail over and over and over and no one answwers - no updates on your order / status - but they can take your money - think it would only be fair if you pay if and when they deliver - customer after service sucks”
“I ordered a poster from Greece from 18/5 and we have 12/6 and I still haven't received it. They tell me it's at the post office in my area but when I went there the shipping number was wrong and they dont have anything on my name. I lost money and time.
Away!!!!”
“I wish I could give it 0/5!
There is obviously no quality check after the printing, the colours are totally wrong.
A waste of time and a waste of A$150.
No refund.
It ended up in the bin.”
“Terrible service. I placed an order which was not delivered. Royal mail advised me the parcel was lost and sent me info email. I contacted tenstickers who then blamed me for not picking up the parcel from depot even though it was never there for me to collect.I ask for a refund or replacement.I was told i would have to wait for the parcel to be delivered back to them and they would repost it, time limit 4/6 months. regarding refund, their responce to that was would i like another quote for a new order to be placed. Sending me a replacement order for the money i had already spent was not considered at all ...”
