Tesco Bank Reviews

3.6 Rating 528 Reviews
66 %
of reviewers recommend Tesco Bank
3.6
Based on 528 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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My new policy was almost double the price of my old policy
Helpful Report
Posted 1 week ago
"Very competitive on price and a good all round service"
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(Home Insurance) - Posted 1 week ago
Tesco home Insurance! part of Tesco Bank. Avoid them. My renewal quote this year had gone from £350 last year to £600 this year, no claims, no explanation. But they had also increased the excess needed to pay. No way to email them as they don't have an email. Do a comparison online and Tesco home insurance is £304 so they lost a customer, don't trust your renewal quote especially if it has doubled. Tesco are ripping you off. Used NFU far better speaking to a person over a coffee rather than a computer.
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Posted 2 weeks ago
"Very easy no problems have recommended to several people some who have completed over the phone which in this day and age is almost unheard of speaking to a real person Well done Tesco Bank"
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(Home Insurance) - Posted 1 month ago
A no nonsense and straight forward insurer who offer a reasonable service at a reasonable price. I have 3 cars insured with them and hope I never have to claim...
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Posted 1 month ago
I recently purchased Pet Insurance on line. It was quick and easy to complete my information for an instant quote at a good price with extras included.
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Posted 2 months ago
"\u00a335 to cancel a content\u2019s insurance that cost \u00a350 for a year. WTF?"
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(Home Insurance) - Posted 2 months ago
"Very easy to get sorted "
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(Home Insurance) - Posted 2 months ago
VerY poor, avoid
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Posted 2 months ago
Please avoid Tesco loan, they will waste your time. People who work there have no clue what they are doing. I initially applied for loan on 13th Dec and was approved at5.9% which was cheapest at the time. After the application no sign of any email or text. Called up next day and I was told a letter has been posted. Waited for over a week and didn’t receive any letter. Called up again and I was given all sort of reasons beacuse of Christmas postal service is slow. They said they have sent 3 letter and I only receive 1.. Also they don’t have email facilities so I can’t receive or send documents electronically. Waited for 2 weeks to get the letter. Finally letter came through. Posted back with requested documents. Within few days I had a phone call saying they need to see back part of the biometric card which was never mention previously. Sent 2 letter paid £7.35 for each letter on next day delivery so I can get the money on time. On 9th Jan I had another phone call from Tesco loan money will be in my account with 2 hrs. After the previous phone call within 30mins I had another phone call from Tesco saying my application has been declined. due to affordable reason.. what a waste of time promising loan and making people wait for 3 weeks and saying it’s been declined. Why were these checks not done previously? ABSOLUTELY UNPROFESSIONAL. Case was handle by team leader / manager Suzanne and Greg.
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Posted 2 months ago
"Very efficient and quick to arrange a new policy\r\nPrice extremely competitive "
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(Home Insurance) - Posted 2 months ago
"good service good value for money"
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(Home Insurance) - Posted 3 months ago
"Easy to get insured my home. "
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(Home Insurance) - Posted 3 months ago
After 2 years of being in their words " a very good customer " and with no claims in 30 years they increased my insurance on a C1, valued at £2/3k, from £320 to £804, when I contacted them to try to reduce my bill, I took 3 family members ( all in their 40s/50s ) off and reduced my mileage from 5000 to 4000 and their quote went up to £840. Needless to say I am no longer a good customer
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Posted 3 months ago
Banking app not working. They told me I had the wrong pay plus card, passed around for 2 hours with the payplus card and credit card payment. 3-4 months later still cannot pay my credit card through the app, now can't pay it through the on line banking webpage...I love my card, I am going to end up cutting it up as I am losing trust. I have it set up to pay off in full, though I always pay usually manually worried it won't pay off in full now....I dont have the strength to call them again as they don't have a clue, just passed about last time. Heart broken
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Posted 3 months ago
"good service"
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(Home Insurance) - Posted 3 months ago
"We had a couple of issues within the same month and Tesco Insurance were very helpful and a settlement figure was agreed within a month."
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(Home Insurance) - Posted 3 months ago
Since 12 June 2023, I have been trying to add my Tesco Loan to my existing online account (existing credit card customer) without success. For context, I have been a Tesco Bank customer for many years. Despite the online account system allowing you to ‘add other accounts’ it is simply a web form upon which entering, you are informed ‘someone will be in touch’. To date, nothing has been done, and when I call your staff, I get passed from pillar to post. What’s more, your ‘complaints department’ were unable to help! Numerous phone calls and emails later, I have now resorted to FOS as I am still unable to manage my loan online. Your organisation is fragmented and inept. Once FOS look into it, I will be cancelling both accounts with you and using a conventional bank.
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Posted 3 months ago
Good price offered for car insurance
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Posted 3 months ago
"Easy to use, simple amd quick"
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(Home Insurance) - Posted 4 months ago
Tesco Bank is rated 3.6 based on 528 reviews