Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.52

3.5 Rating 572 Reviews

64 %

of reviewers recommend Tesco Bank

Company Reviews

Questions

Metrics

3.5

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Tesco Bank 1 star review on 11th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use Tesco bank for my bank account Very happy with their services they provided me with would totally recommend”

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Posted 6 years ago

“I have my mortgage with them. The summaries are excellent and I get club card points which I've just used against the ferry for my holiday and got 3 x the value as discount. Excellent.”

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Posted 6 years ago

“I have a Tesco clubs are but have never used Tesco bank. Their car insurance quote was by far the best and I have already recommended it to several friends”

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Posted 6 years ago

“I received an automated call from the Tesco Fraud Department. I called Tesco who confirmed activity on my account which was not normal and they had blocked the transaction. I am very impressed with their speedy due diligence and subsequent mitigation in personally being a victim of fraud. Thank you for your fantastic service.”

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Posted 6 years ago

“Really poor customer service. Tescobank lost my creditcard payment. Then charged ne a default fee and registered this on my credit file. Liars and bullies. Avoid at all costs.”

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Posted 6 years ago

“Very good and helpful plus you get bonus points on your loyalty card as it says ever.y little helps”

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(Home Insurance) - Posted 6 years ago

“Avoid. I needed help with my account urgently. The customer service person, could not help me and advised that someone would call me back within 48 hours!!!! I replied that I could not wait 48 hours, she then said her manager would ring me up in 4 hours!! No one rang and then 72 hours later received a text stating Tesco customer service would ring me back in 10 days!! Rang again to ask for Tesco Head Office tell no. And was told it could not be given to me. Asked to speak to a Manger and was told I could not. The who,e experience has been so frustrating and stressful. Please avoid at all costs”

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Posted 6 years ago

“Very efficient in dealing with problems and very polite Would always recommend to family and friends”

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Posted 6 years ago

“With your Tesco credit card I can combine it as my clubcard and get more points. Especially good value with buying fuel at Tesco, and extra value while I have been doing driving jobs for the last 3 years or so. I also used a good balance transfer offer with the Tesco card. Very good and efficient operation with points schemes, vouchers and other offers making having and using a Tesco credit card quite worthwhile, by around 2 per cent.”

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Posted 6 years ago

“Good online banking experience and never had a problem yet.”

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Posted 6 years ago

“Amazing insurance and so good cover”

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Posted 6 years ago

“Very easy”

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Posted 6 years ago

“Switched to Tesco and saved a generous amount of cash. Had been with car insurance for a number of years and also held a credit card so was used to their paperwork and way of working.”

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(Home Insurance) - Posted 6 years ago

“Trust me say well away from car insurance. Worst company ever! Had a accident not my fault, they went well out their way to find something and next thing my policy cancelled! Asked for money I've been paying and it's still a no.”

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Posted 6 years ago

“I love it Not good at all its not worth your time guy”

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Posted 6 years ago

“Pet insurance is very good, only fault is that I had to leave and renew my policy at the end of the year because for no apparent reason it goes up even if you haven't claimed.”

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(Pet Insurance) - Posted 6 years ago

“Its a lot Les The Petplan Who Put the Premium up every year.”

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(Pet Insurance) - Posted 6 years ago

“I'm disappointed and annoyed by the quality of service from Tesco. firstly advised to admit it was my fault that tge other car drive into me then 3 days after incident noone is telling me whats happening witj my car no courtesy car received yet and i have lost income for the past 2 days going into my 3rd day contacted both repairer and Tesco noone seems to have tge answer. Considering i have a business insurance surely Tesco should know that i need the car to earn a living.Been with Tesco for 3 years certainly loyalty not worth it..”

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Posted 6 years ago

“was with tesco a few years ago and had to claim and they paid up promptly and were very helpful.”

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(Pet Insurance) - Posted 6 years ago

“Tesco seem to beat my insurance renewal prices time and time again I’ve never had to claim so I can’t say how they are if you need to claim, so far I’m very happy with them.”

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(Home Insurance) - Posted 6 years ago

Tesco Bank is rated 3.5 based on 572 reviews