Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

Company Reviews

Questions

Metrics

3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Visit Website

Email:

info@tescobank.com

Write Your review

Tell us how Tesco Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly not worth using Tesco bank if you value your time and user friendly interfaces. The app is OK but you will never be able to access it as there are always issues with the security - meaning you have to waste your time calling and emailing Tesco. To get through the security issues you will have to wait for a LETTER FROM TESCO. I have a Natwest account and it is the easiest and most brilliant app you could hope for. Go to Natwest, theyve won awards for the online banking app!”

Helpful Report

Posted 6 years ago

“I love Tesco Bank app and I think it's easy to use their card. I also like the fact that their communication is great over the phone”

Helpful Report

Posted 6 years ago

“As an insurance professional with 20 years of experience I have to say that I am not just disappointed with Tesco Bank but surprised there have been no high profile complaints of poor conduct to date. This year I made a very small claim (1/3rd my annual premium) which was declined despite being clearly covered. Furthermore I had also obtained approval prior to proceeding with the works and had demonstrated good faith by acting to minimise the loss. This claim was only approved when I made it clear I would submit a formal complaint citing the ambiguous wording and mis-leading / inconsistent advice. I have now received my renewal quote. Premium for like-for-like cover has increased by 75% with the premium rise in monetary terms being more than double the amount claimed. It is nonsensical to penalise a client who is in profit for the year – in fact profitability of a client is usually assessed over a period of 3 to 5 years. Insurers don’t like such attritional losses but they warrant a small symbolic penalty if anything. I have never seen a loss loading like this and I oversee the marketing of circa 2,000 insurance placements a year. As an existing client such a renewal quote is in fact a breach of the FCA’s TCF (Treating the Client Fairly) rules and, as an intermediary, Tesco Bank has shown no willingness to address it. Ultimately if you can’t rely on your insurance in the event of a claim - and if they do pay they expect you to more than repay them the follwing year - you’re buying nothing but a policy number.”

Helpful Report

Posted 6 years ago

“Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.”

Helpful Report

Posted 6 years ago

“Avoid at all costs. Had two negative experiences with Tesco recently A non fault car accident resulted in a protracted and apathetic response that left me stranded without transport (despite replacement vehicle as part of the policy) and no answers!!!! even after long waits for somebody to answer the telephone Next pet insurance, received the renewal notice that had increased the premium by 48% reason given the pets were a year older and one has a minor sickness issue nearly twelve months ago, that might return!!!!!! Needless to say they have lost the business, they may be cheap but customer service, attitude and efficiency in their case is appalling”

Helpful Report

Posted 6 years ago

“Car insurance at a good price with no hassle. I hope to never use it!”

Helpful Report

Posted 6 years ago

“Very helpful over the phone customer service and online help. Get bonus discount if hold a Tesco Clubcard, really happy with my purchase :)”

Helpful Report

Posted 6 years ago

“I will never ever take out any sort of Policy with Tesco Bank again. They wouldn’t allow me to change my direct debit date when I changed jobs so I had to cancel the Policy. They are insisting I pay a cancellation fee. Wrote a letter of complaint and the response back was disgusting. Worst customer service I’ve ever received”

Helpful Report

Posted 6 years ago

“Use Tesco bank for my bank account Very happy with their services they provided me with would totally recommend”

Helpful Report

Posted 6 years ago

“I have my mortgage with them. The summaries are excellent and I get club card points which I've just used against the ferry for my holiday and got 3 x the value as discount. Excellent.”

Helpful Report

Posted 6 years ago

“I have a Tesco clubs are but have never used Tesco bank. Their car insurance quote was by far the best and I have already recommended it to several friends”

Helpful Report

Posted 6 years ago

“I received an automated call from the Tesco Fraud Department. I called Tesco who confirmed activity on my account which was not normal and they had blocked the transaction. I am very impressed with their speedy due diligence and subsequent mitigation in personally being a victim of fraud. Thank you for your fantastic service.”

Helpful Report

Posted 6 years ago

“Really poor customer service. Tescobank lost my creditcard payment. Then charged ne a default fee and registered this on my credit file. Liars and bullies. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Very good and helpful plus you get bonus points on your loyalty card as it says ever.y little helps”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Avoid. I needed help with my account urgently. The customer service person, could not help me and advised that someone would call me back within 48 hours!!!! I replied that I could not wait 48 hours, she then said her manager would ring me up in 4 hours!! No one rang and then 72 hours later received a text stating Tesco customer service would ring me back in 10 days!! Rang again to ask for Tesco Head Office tell no. And was told it could not be given to me. Asked to speak to a Manger and was told I could not. The who,e experience has been so frustrating and stressful. Please avoid at all costs”

Helpful Report

Posted 6 years ago

“Very efficient in dealing with problems and very polite Would always recommend to family and friends”

Helpful Report

Posted 6 years ago

“With your Tesco credit card I can combine it as my clubcard and get more points. Especially good value with buying fuel at Tesco, and extra value while I have been doing driving jobs for the last 3 years or so. I also used a good balance transfer offer with the Tesco card. Very good and efficient operation with points schemes, vouchers and other offers making having and using a Tesco credit card quite worthwhile, by around 2 per cent.”

Helpful Report

Posted 6 years ago

“Good online banking experience and never had a problem yet.”

Helpful Report

Posted 6 years ago

“Amazing insurance and so good cover”

Helpful Report

Posted 6 years ago

“Very easy”

Helpful Report

Posted 6 years ago

Tesco Bank is rated 3.5 based on 580 reviews