Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whoever you insure with, do NOT use Tesco Car insurance. I had a small accident in my car which was the fault of another driver. I had proof from witnesses and dash cam footage of the whole incident, yet Tesco admitted liability without even reviewing the evidence. The damage was not serious at all, easily repairable yet they quoted a £6000 repair bill. I had quotes from other official damage reapir garages that came in at just over £1000. They wrote my car off so I cancelled the claim, and all my accounts with Tesco. They registered my car as a write off because I did this. Absolutely worst experience of an insurer in 25 years driving experience.”

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Posted 6 years ago

“Worst bank in uk”

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Posted 6 years ago

“Car insurance renewal is higher than previous year price...without any claims and insurance price is high. And even customer service also don’t know the reason”

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Posted 6 years ago

“Worst bank i have ever been with. Twice in one year my current account had a security breach, which resulted in my card being cancelled and having no access to money until new card arrived 7 days later, Both times i had a message to say to ring the fraud department ASAP and both times i could not get through and when i eventually did got told there was no-one there to speak to me - the 2nd time i actually demanded i speak to someone that night as I did not want to wait days again to find out why the fraud department was ringing me. Worst bank ever and worst customer service ever...save yourself some stress and go someone else. And also the person i spoke to on the phone admitted their security was not as high as other banks!”

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Posted 6 years ago

“Good value for money.”

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(Home Insurance) - Posted 6 years ago

“They have auto-renewed my car insurance without my consent and told me I signed an auto-renewal form with is a total LIE as I know for sure we did told them that we do not want an auto-renewal. And I would never sign such a form to ensure we only go through compare the market each year to get the movies deal.”

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Posted 6 years ago

“Very good customer service. Easy to deal with the people who work there.”

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Posted 6 years ago

“I am so lost about what to do about my insurance. My policy is £168.42 a month. It was a set amount of mileage - through a black box. I was since made redundant and now travel 38miles to work, and then back everyday. More than my policy allows. This means I have to pay minimum £101, usually more a month to top up my mileage. I asked if I could change my policy. They said no. The only thing I can do is keep topping up every month or cancel for £468”

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Posted 6 years ago

“Blocked my credit card without letting me know. Quick to tell me when payment due, not so quick to remind you a payment has been missed despite 10 years of never having missed a payment. Rang to complain after card declined. Everyone very sorry, can see our payment is pending but wont unblock card. very unhappy. Had two messages to ring them, mobile and landline. Rang back as asked no one knew anything about it. 28 minutes later having spoke to 3 different people having to tell the same story every time got totally fed up and asked to be rung back by someone who knew our situation. Still waiting!!! Will not be using Tesco bank again. Just appalling service”

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Posted 6 years ago

“Amazing service!”

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Posted 6 years ago

“Home insurance was so easy you could amend and set things to suit your needs , quick and easy process will use again!”

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Posted 6 years ago

“Tesco car insurance mislead customers resulting in them paying higher premiums. Their staff also lie. Appears to be a conflict of interest. I smell horsemeat”

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Posted 6 years ago

“Excellent car insurance, good service and helpful staff. Renewal costs for 2nd years cover went down which was a welcome bonus.”

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Posted 6 years ago

“Unbelievably bad and ignorant staff. Refuse to pass you to ops or other directors or managers. Ask endless questions on security and if you don't know exact amount of interest per month they lock your account and refuse to help saying 'computer and process wont let us'. Don't give up keep pushing and ask for manager. Ironically they claim they are in 'customer services' and offer no service for customers.”

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Posted 6 years ago

“after getting stuffed by Hasting Direct I returned to Tesco and I was treated like a human not like a cash cow”

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Posted 6 years ago

“Excellent experience.”

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Posted 6 years ago

“Do not apply for a consolidation loan as the debt you will be clearing will not be taken into consideration.”

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Posted 6 years ago

“I've bought car insurance in a fair price, but best thing is that I got further discount with club card.”

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Posted 6 years ago

“Shoddy treatment for loyal customer I’ve been with Tesco for 16 years and have only had need of their claims department twice in that time. The first time was when someone nearly wrote off my car; the second was when a van driver reversed into me without looking. The first time I claimed Tesco were fast and my opinion were very good and I was soon on the road within a month, so when the van driver reversed into me I was pretty confident in my insurance provider-WRONG. After two months of waiting, calling back to ask on the progress of my claim and sending emails that got ignored I was basically told I would have to stump the cost of the repair myself because it fell under my excess. Fair enough you might say, but I was told on the phone by the only competent and interested member of their team that they were going to hold the other party fully responsible for the damage to my car. I phoned up some weeks later and was told they were waiting on the other party to come to a compromise. The next time I phoned up about three weeks later I was told “They hadn’t hear from the third parties insurance company for weeks.” so what really was going on here? well one guess was I was getting very close to my renewal date and maybe Tesco wanted to keep me daggling on a hook because with a case still on going the company thought it was in its best interests to keep me in the dark so I would obediently renew because of the case. However like I told the young lady on the phone I’m not happy with Tesco giving me misinformation and as their premium for the next year is high I will no longer require their services. Her response was “sorry to hear you’re not happy” well folks after thousands of pounds spent on this company over the years I feel so much better hearing that. My advice is maybe Tesco are good when there is a large claim i.e. a write off when they see hundreds if not thousands can be gained from the other party, but loyalty isn’t their forte.”

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Posted 6 years ago

“Appalling service, slow transfers and banking non existent on a weekend. On at least 6 occasions I haven’t been able to even make a payment/withdraw cash on a weekend.”

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Posted 6 years ago

Tesco Bank is rated 3.5 based on 580 reviews