Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an account with them up to 3 years ago Goodish service .”

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(Home Insurance) - Posted 5 years ago

“Easy quick and competitive”

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(Home Insurance) - Posted 5 years ago

“If car insurance with them for a few years. After a couple of years the premium went up and they couldn’t match the price of other companies so that was the only reason I changed insurer.”

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Posted 5 years ago

“I made a car Insurance to include my daughter as a second driver.One week later Tesco Bank Car Insurance ask me for so many documents to prove whatever... I've being driving for more than 25 years no accidents no claims, 3 weeks later they ask me to call them back ... when I call them it was like an INTERROGATION officer so many questions and doubts about my application for the car insurance tesco bank car insurance don't trust customers also the Customer service are very RUDE ., Aggressive agents non listening to customers . AVOID or be prepared to be frustrated beyond the boundaries of the norm ! I don't advice anyone to use this company go somewhere else the other insurer are match better when it comes to customer service.”

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Posted 5 years ago

“Great cover, do not renew always re-quote as new customer for best price.”

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Posted 5 years ago

“Avoid this company. Raised a claim on my house insurance on February 10th. They appointed a contractor (Magicman) on the 11th who claimed they would repair my damaged bath but I had to remove the side panel etc and refit afterwards. I explained I was unable to and have heard nothing since despite numerous emails. Phoned the complaints dept today and was fobbed off. Pure incompetence and lack of customer service skills. Waste of money AVOID. Repair not completed or even started!!!!.”

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Posted 5 years ago

“Very happy with tesco home insurance .not had to make a claim yet .”

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(Home Insurance) - Posted 5 years ago

“Tonight I spoke to two wonderful helpful Tesco customer service agents who helped me cancel an insurance policy I'd bought and made a mistake on, and then buy a new policy online that was perfect for me, and at a great price too! Really helpful, friendly, great attitude. Thanks Tesco!”

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Posted 5 years ago

“Very easy to set up but luckily I have no need to make a claim.”

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(Home Insurance) - Posted 5 years ago

“Excellent service for car insurances.”

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Posted 5 years ago

“Very easy process on the page. You don't waste your time.”

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Posted 5 years ago

“very good services”

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Posted 5 years ago

“Much cheaper for the same cover than I have had from my previous insurer who I have had for 8 years.”

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(Home Insurance) - Posted 5 years ago

“Do NOT get car insurance with TescoBank. Its like pulling teeth trying to get them to help you with anything. Make your life easier and go with someone else. I've had far better assistance/customer service from other providers. They cause unnecessary stress.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Worst ever. Put me at fault when was the other drivers. We were both with tesco stay clear”

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Posted 5 years ago

“Applied for a 24mth interest free visa card and was accepted with a £5600 limit. Card was received and pin code received. I then got a phone call from Tesco bank to say they had made a mistake and it should not have been processed ?? I already hold one Tesco visa card, which the balance is paid off in full each month, its just used for collecting club card points. Its not the first time we have had problems with them. We took a loan out a few years ago on a 3.4% interest rate and was accepted. Tesco then called saying it would be 5.2% with no reason? Our credit history is excellent, so theres no reason for this. Looks as though low rates are advertised to get interest and rates are changed once accepted. My advice would be to avoid and look at the high street banks.”

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Posted 6 years ago

“Three months after my son wrote the car off we are still ringing Tescos on an almost daily basis trying to reach a resolution. We are pushed from pillar to post, A will tell us one thing then B will tell us another, then C will tell us that he cannot act until he has heard from D, who is waiting to from F. There were, admittedly, issues with the policy, for which we need to take some personal responsibility, but the misinformation,delays, prevarication, time wasting and incompetence we have endured over a three month period is almost impressive. now we are told to pay an additional premium, which we paid, only to be told we paid the wrong premium. When I pointed out it was the amount we were told, in writing to pay, I was told yes it was, but that the amount we were told in writing to pay was in fact, incorrect. and that E had to talk to F who was waiting for G and it was beyond their control. I suspect that the payout we finally receive, (if we ever do) will be so negligible as to make the time, stress, and effort involved unviable and under no circumstances ever would I ever use Tescos insurance services again or allow any of my friends or family to use them. I even have a letter from them admitting that they not provided the required standards of service and that I have a legitimate complaint, but still the claim drags on and still we are fobbed off with more delays and more excuses and I now have zero faith in anyone in this company.”

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Posted 6 years ago

“Warning ! Just cancelled my Tesco car insurance and they charged me £51 for cancellation fee !!. So , before you sign up make sure you read all the term and condition and all the “hidden charges “ I don’t recommend Tesco insurance !!”

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Posted 6 years ago

“I have a personal loan with them and despite all payments being made on time, my credit report has been attacked. After speaking to them they said "there is nothing they can do". Not sure how this is allowed. Sad stuff really”

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Posted 6 years ago

Tesco Bank is rated 3.5 based on 580 reviews