Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.46

3.5 Rating 588 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 588 reviews

Customer Service
Communication Channels	Telephone

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info@tescobank.com

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Tesco Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to change vehicle insurance online, two go's at the website, two extremely long waits and conversations, 2 hrs virtually wasted. If I could give no stars I would...”

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Posted 5 years ago

“Good customer service.”

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Posted 5 years ago

“Customer Service friendly, helpful and polite. Answered a general enquiry immediately. I haven't had to make a claim but everything was pretty straight forward for setting up and renewals. I would recommend but was still cheaper buying through Go Compare than direct with them. So cancelled auto- renewal with Tesco Bank but did re-new but via Go Compare.”

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(Home Insurance) - Posted 5 years ago

“fdsfsdfdsfs”

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Posted 6 years ago

“Excellent website”

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Posted 6 years ago

“I love Tesco - staff always so polite and informed Car Insurance was more expensive than I expected but easy to make changes after some issues with account data - again staff were great and helpful and easy to work with”

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Posted 6 years ago

“Tried to swap my car insurance to van insurance which in the end I was unable to do. However the customer service was brilliant, waited hardly no time at all to be dealt with and they were very happy to refund the insurance I’ve already paid.”

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Posted 6 years ago

“Gave me a credit card :D Good stuff”

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Posted 6 years ago

“I am a credit card customer and once in a wile you talk to customer service adviser name Kathy in Glasgow has most crystal clear voice with pleasantness and down to earth adviser. I had write to manager Kathy is as asset to the department Talked to Kathy Glasgow @ 12.3o on Friday Regards M zala”

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Posted 6 years ago

“Good overall car insurance. Speedy simple & a great price”

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Posted 6 years ago

“Tesco Loans. Terrible communication from them, they don’t do what they say they will. Would avoid Tesco at all costs!!!”

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Posted 6 years ago

“Change management”

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Posted 6 years ago

“Always excellent service.”

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Posted 6 years ago

“I have had no problems whatsoever....”

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(Home Insurance) - Posted 6 years ago

“I Love that I get Tesco Rewards when I use the credit card.”

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Posted 6 years ago

“Tesco Home Insurance. Insured with Tesco for a number of years, but what matters is how they respond when you need them. When we did call them, they were adversarial and it was clear from the start that their focus was avoiding any pay-out. We called them to check our policy covered tracing a leaking pipe. We did not need to make a claim as we established there was no leak but they were adversarial and registered the enquiry as a claim then increased our premium in-year. We complained and yet they did nothing. We have lost trust in them and would not use them again.”

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Posted 6 years ago

“Tesco insurence”

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Posted 6 years ago

“No long, rambling message when you ring; answered quite quickly by RAS who listened to my query, explained how it happened, that it was nothing to worry about - my car was still insured - and explained how the matter could be resolved. As ever, a friendly, helpful, professiona and user-friendly service, which makes a pleasant change compared to other means of contacting companies. Thank you, Tesco, and RAS!”

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Posted 6 years ago

“Great service and good to talk to”

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Posted 6 years ago

“Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.”

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Posted 6 years ago

Tesco Bank is rated 3.5 based on 588 reviews