Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoroughly disappointed by our experience with Tesco car insurance. We were driven into while parked in a car park by a young driver who just drove off, despite having crunched into our car so hard that various people in the car park noticed it. Despite having two independent witnesses and CCTV from the store car park showing the accident and whose fault it clearly was, it has taken over five months for Tesco to resolve this claim - and we have had to chase them constantly and do all the work. While they were doing nothing to resolve our case (which the driver’s insurers were - unbelievably - denying responsibility for), Tesco tried to make us pay the excess to get the repair work done to our car at our expense. Even worse, they told us we’d lose our longstanding no-claims bonus if we didn’t and our policy would cost more in the future too!! It wasn’t until the Police finally charged the driver with driving away from the scene of an accident and the other driver’s insurer caved in and admited responsibility that Tesco finally agreed to get the work done at their expense. We’ve been left incredulous at their poor service and asking ourselves what on earth we paid our premiums for. If they don’t even fight for their customers’ rights when there are witnesses and CCTV, what hope is there if someone ploughs into you without those things? I will never use Tesco Insurance again for anything. You pay them, then end up doing all the work yourself, while they threaten you with losing your no-claims bonus for an accident that it’s obvious was not your fault. Unbelievable.”

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Posted 7 years ago

“Best deal on my car insurance”

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Posted 7 years ago

“Absolutely rip off. Suppose to have 51 day intrest free in purchase After 27 days they charged me me 52 pounds. Keep away from them.”

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Posted 7 years ago

“Don't recommend anybody to buy insurance from this company. I tried to speak with their costumer services but the lady wasn't helpful at all.”

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Posted 7 years ago

“Terrible bank, outdated systems almost like banking in the 80s Do not go with them”

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Posted 7 years ago

“Your login procedure is unnecessarily complex. Why do I have to receive a telephone call in order to access my savings account?. When I banked with Credit Agricole in France all I had to do was enter my account no, and select 6 numbers from a random 4x4 grid. Simple and it worked without a problem for 12 years. Check it out and get your IT boffins to devise something easier.”

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Posted 7 years ago

“Tesco just charged me £66 interest with a minimum payment of £66 on my £0 card balance. Their oh so unhelpful phone staff tell me for sure you have hidden things in your nasty 200 page terms and conditions allowing them to perform such highway robbery. Not a single member of my family will ever ever touch another tesco banded product you thieves”

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Posted 7 years ago

“I has a 3 year bond with Tesco Bank-now expired . I have no adverse experience of them.”

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(Home Insurance) - Posted 7 years ago

“We took out House & buildings insurance half the price of building society for the same cover.”

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(Home Insurance) - Posted 7 years ago

“Opened an easy saver account to take advantage of their very good interest rate, as I had quite a large sum of money in another bank with poor rates. Once the account was opened tried a test transfer of £5, I wasn't going to risk any more until I knew they were OK. Nothing happened so I tried another small transfer. Again nothing happened. Phoned their help desk. They said as I hadn't set up a direct debit they would have to raise a new one for each transfer and each would take several days before I could access the cash. What a joke in the 21st century. Had enough so closed the account by letter. No acknowledgement returned but account now inaccessible so I guess the have closed it. I wouldn't trust them to hold my loose change, they should stick to flogging groceries.”

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Posted 7 years ago

“excellent customer service competitive prices always helpful transparent and honest”

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Posted 7 years ago

“a great price and saved me money on my car insurance”

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Posted 7 years ago

“Paying the bill in full still left me with a interest charge for the days it was in the post.”

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Posted 7 years ago

“Very good service.”

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(Home Insurance) - Posted 7 years ago

“Good prices but my renewal price wasn't good. I had to cancel over the phone and then take out a new policy online to get the best price. Abit annoying and flaff but worth it to save £150.”

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Posted 7 years ago

“Very good. No need to complain - YET!!!”

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(Home Insurance) - Posted 7 years ago

“Do not use tesco bank. Very good customer service however they have to be good at something. Everything that could go wrong has done.”

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Posted 7 years ago

“Nothing but praise for the way my distressing claim was handled (death of pet). Sympathetic gentleman took my call and then claim handled between insurers and vet. I was notified by post on progress. My claim was covered in full, apart from excess. Even direct debit arrangement cancelled on date of claim, I did not have to do this. Would highly recommend Tesco pet insurance.”

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(Pet Insurance) - Posted 7 years ago

“Always really helpful when I ring and very polite, have been with them for many years would recommend.”

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Posted 7 years ago

“Closed my account without telling me saying they will be sending my balance as a cheque its been a month and not received anything and now no one at bank will speak to me keep saying there busy and will call back.”

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Posted 7 years ago

Tesco Bank is rated 3.5 based on 580 reviews