Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.29

2.3 Rating 159 Reviews

31 %

of reviewers recommend Tesco Mobile

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2.3

Based on 159 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am surprised to see a low rating. In my experience I could not rate anything less than 5 star. I had the pleasure of talking to BONISWA yesterday on the mobile help line. She answered my problems with total professionalism and quite frankly saved the day. I won't go into detail but saved me from a cost I could not afford. I deal occasionally with the team at TESCO store in Bracknell who haved helped my husband and I, we are treated with respect and understanding especially as we are seniors. Well done all the teams at TESCO Mobile. Throughly recommend them.”

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Posted 1 week ago

“Went to Tesco mobile at Durrington West Sussex to change and update my phone to a Moto g 17 and was attended to by a sales person named Neil,who turned out to be very,very helpful , understanding and tolerant individual. An asset to the company,thanks Neil”

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Posted 3 months ago

“Today, Saturday 18th April 2026, I went to Tesco Mobile in Hanley, store number 5851, to enquire about upgrading my sim and also my wife's in order to connect to the internet. I was served by the store assistant 'Cindy'. What an amazing experience I had; she answered every question I put to her with confidence that I fully understood, needless to say she sorted me with a package she recommended to meet my needs. She is a 100% credit to the company.”

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Posted 4 months ago

“Tesco Loudwater Store Tesco Loudwater Store: very impressed with staff at this store. Very patient and knowledgeable and service with a smile. Successfully changed my contract from Vodafone to Tesco. A great deal and a great service. Thanks especially to Rohann (apologies if incorrect spelling) he was great!”

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Posted 4 months ago

“I rang customer service this morning on my way to the airport and spoke to a gentleman who was so helpful and patient with me , thank you to this employee”

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Posted 10 months ago

“Went to trying road Aylesbury store today with a problem and spoke with Adam it's not the first time I've been there. The staff are always extremely helpful and professional.”

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Posted 11 months ago

“for many years now I have excellent experience with Tesco mobile, even after moving abroad. Recently I requested a replacement sim card and I got one sent immediately. The phone operator was competent and helpful. A pleasant service all the way. 10 out of 10 from me.”

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Posted 1 year ago

“Great experience and got a great deal from Tesco Mobile. The website was easy to navigate and the products arrived quickly. I highly recommend Tesco Mobile”

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Posted 1 year ago

“I had a problem with my data usage which I didn't understand. Neil at Kingsteignton Tesco explained simply and sorted my phone so I could see at a glance when I was getting low. Brilliant service! And very friendly - didn't make me feel like a numpty!”

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Posted 2 years ago

“5 Stars to Manzoor from the Tesco Mobile Top-Up team today. Purchased from Tesco Store today a New Sim card and £10 top up voucher but having trouble getting started. Had a very pleasant chat with an extremely helpful Manzoor having a chat online. I would be most grateful if you would convey my thanks to Manzoor for helping me get started.”

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Posted 2 years ago

“I went Midsomer Norton Tesco was served my Steve he was very helpful polite and nice and cheerful.I think you are very lucky to have him.Due to his helpfulness I have already recommended him to a friend.”

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Posted 2 years ago

“Been with Tesco mobile now for a good few years, I've never had a problem up until recently where no fault to Tesco Mobile I was struggling to meet my bill payment date. I called the Tesco Mobile Bill Payment dept and was helped out with the most sincere caring call handler named Ann/Anne. She went beyond her duties to make sure that I got the best service and information on how much time I have if in any way I incur a similar situation. Ann/Anne from Tesco Bill Payments is definitely worth her weight in gold. Brilliant service, massive thanks Ann/Anne 😁”

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Posted 2 years ago

“I had the best service from my call to sort my rocket pack out and get me what I normally get”

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Posted 2 years ago

“Excellent service buying a new phone from in-store Assistant extremely helpful”

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Posted 2 years ago

“I got my phone in may its now october i have faced zero issues and employee PriyaP helped me out to find my PUK code to get my phone unblocked she was extremely nice and managed to help unblock my phone”

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Posted 2 years ago

“Tesco xtra Dudley excellent service @ advice from staff especially Vikki who deserves a mention.She had a perfect way with her explained everything about my new phone .She made my visit extremely satisfying. Thank you Vikki.”

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Posted 2 years ago

“Great service from Rihanna at Tesco mobile in Petersfield store, very knowledgable and polite, compared to previous encounter with Ben at Winchester shop absolutely hopeless and unhelpful to my wife ( maybe because she was disabled and 76 years old and didn’t want to spend more than £7.50 per month)”

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Posted 2 years ago

“Great service at Loughborough Tesco. ( Park Road) 23/06/23. Thanks to Nilam for taking the time to explain and set up my new Galaxy. Much appreciated. 😊”

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Posted 3 years ago

“went to woodford green tesco to renew my contract yesterday.Lady called Vicky was very helpful and managed to reduce my monthly payment and give additional GB aswell.very pleased.”

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Posted 3 years ago

“We visited the store at Kidsgrove yesterday and Rihanna and Lewis the two staff who attended to us were exceptional. We are elderly people and we get a bit fuddled at times but they both treated us with kindness and consideration. They explained everything clearly and concisely and even took the trouble To set up our phones ready for use. All in all we found it to be a very positive experience and we will certainly be Recommending Tesco to our Family and friends.”

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Posted 3 years ago

Tesco Mobile is rated 2.3 based on 159 reviews