Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.43

2.4 Rating 132 Reviews

34 %

of reviewers recommend Tesco Mobile

Company Reviews

Questions

Metrics

2.4

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Tesco Mobile made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complaint still on going, 7 months now. Pass the buck, cut you off. Etc ect Been without connextion for 21days so far this complaint. Being housebound and elderly means nil to them”

Helpful Report

Posted 9 hours ago

“I can't get any sense via phone, Live Chat or email. My phone was sent back before Christmas and c/s is less than helpful. Tesco Mobile have really let things slide. I would not recommend.”

Helpful Report

Posted 2 days ago

“Have been with tescos for years have three phone with them for family. For the last 18 months reception has been gettimg worse. We live in cornwall and regularly travel around the southwest. I have to stand outside my house and work to make a call. Even in city centers i have no 4g. Dont even think about google maps. Am paying for a contract i cant even use. Worst phone company ever. Now got to wait or buy myself out the contract”

Helpful Report

Posted 6 days ago

“I have repeatedly tried to get some sense from offshore telephone customer service. The problems I have found: 1. If you phone they say the quickest way to get in touch is by chat. They send you a link which does not work. This is the same if you go on their website. The chat link does not work. 2. If you persevere and eventually get a human on the phone they never seem to understand the problem of know what to do. 3. The line is often so poor that neither party can understand the other 4. I have often been cut off part through the conversation and have had to spend another 10 minutes to get connected back. Tesco mobile are boasting about their high level of customer service. This may be true in the shops but it is a total lie with their phone support”

Helpful Report

Posted 6 days ago

“tesco mobile coverage is just awful and to deal with their customer services is even worse they do not have a clue i wish i had seen the reviews everywhere about them before i joined just the worse service ever”

Helpful Report

Posted 2 weeks ago

“I have been with tesco mobile for 20 years + and im now swapping Tesco has stopped top ups unless it's over the app and I'm not being forced into topping up using my bank details on their app, waiting for them to have a data breach. This is to force people off p.a.y.g. its disgusting.”

Helpful Report

Posted 2 weeks ago

“I wish I could give zero star. I ordered a mobile on Tesco Mobile, and was giving an DPD code to wait for the parcel that was canceled on the day of delivery without any notice. They also canceled my account with no explanation. When I contacted customer care for knowing the reason, the person told me I was being detected as fraud, I offered to provide all evidences to support my application and no further assistance was given. I was left on the dust with the accusations of doing something illegal because of the incompetence of team management on fraudulent applications. I am 52 y.o hard worker with no fraud background to be accused by Tesco Mobile. Disgusting customer service! Regards Franco”

Helpful Report

Posted 3 weeks ago

“chose 1 star would like to put zero i used my new tesco app to top my phone up fpr my essential pack it asked me for my password then it asked me for security question which i put in it told me i was wrong which it was not as i have used it all the time then it locked me out of my account told me to phone 4455 when i did after waiting 30 mins i was told by the tesco helper he would put me through to the pay line to pay by debit card then i was told by pay line i would have to use the app the app idea is a right load of absolute rubbish i have been paying on line for years no trouble but when i go on to my top up account now al i get is a stupid QR code to down load an app which i have already got i for one will be changing my supplier”

Helpful Report

Posted 1 month ago

“Don't go with Tesco wasted 1 hour with them on the phone to sort a new contract with them try to pay a bill back but if u send me to court for this it be Ur own fault I try to give it back and I gave me a new email address to start a new contract with u which I don't use avoid this network”

Helpful Report

Posted 2 months ago

“Very poor customer care service that keeps passing the buck or gives false information. Cannot get past text chat or advisor to escalate a complaint over having no mobile signal for 7 weeks. Would love to speak to a senior manager team but can’t, despite having trying for 7 weeks and numerous web chats, phone calls and e mail.”

Helpful Report

Posted 2 months ago

“I have pay as you go mobile and four hours after I topped up I still had no Internet and credit to ring any one I rang tesco mobile and was told it could take up to four hours for my top up to be accepted I told them I have been a customer for years and it has never taken four hours for a top up to register they just kept telling me how long it could take instead of investigating why my top had not registered yet they had text me my rocket pack was ready after only 15 minutes but hadn't put the credit on my phone tesco mobile since moving it's call center too Pakistan the service and back up is poor and appalling the call center operator's have no idea what to do and don't want to help or have any knowledge how to help I still haven't had an apology for tesco's mobile mistake I will be moving my mobile from tesco and their appalling service”

Helpful Report

Posted 2 months ago

“Would give zero stars, but do not have that option. I purchased a new TCL4042S on Monday. I was told that my existing mobile number would be transferred to the TCL4042S within 24 hours. I continually keep receiving texts from Tesco Mobile arrogantly telling me that the details i provided to them are not correct. I have now been involved in countless phone conversations with them always ending with, " Your new phone will be working within 24 hours" Eventually I spoke to a Tesco Mobile helpline operative this morning who told me, what I already knew, that who is ever responsible for carrying out this basic transfer task is incapable. Despite being an invalid I now have to travel 13 miles to the Tesco store for a refund, which I suspect will be met with more difficulty.”

Helpful Report

Posted 2 months ago

“I write this review regarding my recent experience with Tesco Mobile. I have just ported two numbers from Sky Mobile. Our phones do not have physical SIM card slots so we use eSIMs. On calling their call centre initially it was quite clear they didn’t know anything about esims. I was asked to call in the store. I called in to discover that the assistant forgot his keys to the cupboard housing his laptop so had to go back the next day. This I believe paints a good picture of the level of competency I experienced. I noted that with Tesco Plus (which I have) there is a double data offer. I asked if this is on the two phones and he confirmed it was. On this basis I entered the contract. My wife’s phone ported over really well. Mine didn’t. Sky gave just one PAC code for the two numbers. This is apparently a new way of doing things which again Tesco were unaware of. My number was lost for three days and I nearly didn’t get it back, this was a worry as I use the phone to run a small consulting business. Tesco just blamed me and Sky. I got through to a manager Suki, who just refused to help point blank. It was both our faults for not getting two PAC codes however it turned out my phone did port over but one of the advisers admitted there was a fault at their end preventing my number to fully port. However this is not the main reason for this review . Despite the confirmation after my number was fixed they stated that only one number would receive double data. I explained that double data in the two phones was confirmed prior to contracting. I believe this should stand in conjunction with consumer rights. Even getting involved with high level complaints Tesco Mobile has refused to honour this contractual term. Eventually I was offered an alternative, to except a small good will gesture (that won’t cover the purchasing of the extra data) or leave the contract. Given the competency level of the business I certainly don’t want to go though another porting. I accepted the goodwill gesture for the inconvenience caused but said that I was still annoyed that they were not honouring the agreed contract. They did not respond to this. I thought I would pass on my experiences as no doubt they are ducking out of responsibility elsewhere. I believe a lot stems from poor staff training as they are not up to date with tech or current offers.”

Helpful Report

Posted 3 months ago

“Sub prime no service again in potton all it says is not registered on network and yet you still pay for it customer service say upgrade you phone I've got S21”

Helpful Report

Posted 4 months ago

“Just transferred over to Tesco Mobile based on price. Got my new sim and tried to set up ! New sim wouldn’t work and so couldn’t make calls or texts ! Called Tesco on my wife’s phone to explain ! Went through numerous things to sort issue that didn’t work so they said they’d send replacement. After the phone call I tried a few more times to replace sim and suddenly started to work. Literally 5 mins after speaking to Tesco I called them back to explain issue had been resolved, sim working and my old number to be connected in two days ! All good ! Now Tesco tell me that they won’t cancel new sim, they ordered 5 mins earlier and so now will stop my service in a few days and will have to go through all the same again and try to get my original number for no reason at all ! Utter stupidity ! The staff I spoke to refused to do anything and basically said “tough s##t” been with them a day and already realised just how bad their customer service is ! To cause an issue that doesn’t exist and annoy a customer is utterly crazy ! Terrible service !!”

Helpful Report

Posted 4 months ago

“I have just wasted an hour of my life trying to order a sim only contract on line. I could not get through the checkout, so engaged a chat person and wasted another 30 mins. I eventually got a phone number and spoke to an agent who stated that TESCO MOBILE DO NOT DEAL WITH ON LINE BANKS !!!! What will they do when all high street branches close. This is ridiculous !!!!! Their loss !”

Helpful Report

Posted 5 months ago

“Horrendous reception, it's been like this for a year or more. I was given a refund at one point, but have one bar of signal and am tied in to a SIM contract. Am still paying for a service with no coverage.”

Helpful Report

Posted 5 months ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

Tesco Mobile 1 star review on 4th August 2025

Helpful Report

Posted 5 months ago

“I rarely write reviews, but my recent experience with Tesco Mobile Hodge hill staff left me frustrated and disappointed. The in-store staff seemed disinterested and unwilling to help. She just gossips with her friend and asked us to wait. That's not the way you guys treat your customers.”

Helpful Report

Posted 6 months ago

“Data speed 59kbps 😕 - 1990's performance in 2025, for over a week! And according to Tesco Mobiles text message this situation could last another 2 weeks! Iam just thankful I didn't take out a 2 year agreement with these clowns 🤡 Iv already lined up a new provider (EE) who are happy to pay off the early termination fee.. And unlike Tesco, EE can provide 5G in my location.. Tesco struggles with 4G......”

Helpful Report

Posted 6 months ago

Tesco Mobile is rated 2.4 based on 132 reviews