Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.52

2.5 Rating 124 Reviews

36 %

of reviewers recommend Tesco Mobile

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2.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without doubt the most unreliable untrustworthy company i've ever dealt with, took nearly £1,000 from bank account by mistake, admit they make a mistake and then say its going to take 3 or 4 days to refund me. Offered me a £10 ClubCard voucher as way of compensation. This is after we've spent hours in Tescos being passed from pillar to post. Being put on hold by various Customer Services people. Totally and utter shambles and something i will now be taking further as this in my mind is theft”

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Posted 1 year ago

“Absolute shambles of a company. The HOLDs on a claim is so disheartening and makes you feel so miserable and depressed, do they not trust there customers. Why is not as simple as other phone insurance companies”

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Posted 1 year ago

“Been a repeat customer for several years. As the last contract ended, calls and texts began dropping off until no service at all. Miraculously, service was instantly restored when the contract was renewed with new phones. Same thing now,contract ended and service is dropping off. Excuse given as work on a local mast. Odd that when the my phone is one of two on the contract, in the same house and no problem with it. Now after a week of no service, the second phone is dropping off regardless of location. All of this continues despite customer services being aware that we have a relative critically ill in hospital and we need the phones 24/7. Customer service is worse than useless and ended my call by telling me to complain to the government, (a strange and dismissive thing to say). Bye bye Tesco.”

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Posted 1 year ago

“One of the worst networks in the market right now. I've been with them for over 4 years. The network used to be good. But for the past 2 months it has been the worst it's ever been. Today was my breaking point - I am now so fed up of this network and of their customer service. Trying to get my sim issue resolved was one of the hardest things ever for no reason. They made me continuously repeat the troubleshooting steps - again and again and again. The process they incorporate as a business is appalling. The support I get from them is appalling. Their network is appalling. I can't even get 4G in my own home. By far the worst experience I've ever had with Tesco Mobile. It's a shame to see that they have fallen off this badly - what once use to be a really good network has now become one of the worst in the UK. They are taking my money every month and I'm not getting anything of value from it. I would DEFINITELY NOT recommend this network.”

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Posted 1 year ago

“I just want to move my old number to my new phone with Tesco.....it has taken FOUR days and is STILL not done!!!! I have four separate phones with Tesco Mobile and cannot believe the ABSOLUTELY SHOCKINGLY poor service I have received. I have been with Tesco for years.....after this experience I will be changing bioth mine and my families phones to another provider ASAP!! I have made 3 phone calls and 1 Web chat in the last fours days!!!!.....and am still without my business phone.”

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Posted 1 year ago

“I have been with Tesco Mobile for some years but recently discovered that when there is a problem, help is non existent. My phone stopped receiving calls and texts one month ago. Despite repeated calls (10), 3 visits to Tesco Mobile Shop, the problem has still not been fixed. Apart from the guy who I dealt with in the shop, the rest of the customer service team have proved to be totally incompetent. They fail to keep me updated as to what is happening and when I ring I am told the problem has been escalated. Avoid!!!”

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Posted 1 year ago

“Consistently bad reception, line cuts out and disconnects daily. No voicemail facility, mis-sold the contract as no one told me there was no voicemail or that the line was consistently bad in my area. Customer Service appalling. They are rude and just fob me off. I have been fobbed off with needing a new SIM. I have already changed the SIM once it doesn’t change anything. Said they will send out another new SIM . Not done. Said they will send another one. Not done. Tesco lied to the Ombudsman that voicemail is now fixed, it isn’t. The woman agent said that voicemail is an ongoing issue, and Tesco have no plans to fix the lack of voicemail. They fob me off all the time. As mentioned, fobbed off twice with needing a new SIM and then that I need to try a Device Guide. This consisted of a email with a guide on how to use a mobile phone. Nothing to help the phone work is picking up reception. These people are liars and cheats and I would not recommend them to anyone. Their network also does not support texting with certain numbers such as Plusnet, Virgin media, or hospitals. And you cannot use their network on iPhones to tether. They don’t tell you that do they? AVOID at all costs. The cost is substantial with a phone and network not fit for purpose.”

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Posted 2 years ago

“Bad service from start to finish”

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Posted 2 years ago

“Tesco disconnected my number after I credited £30 to my account and now don't seem to be able to reconnect the number, which is a business one, after a month and loads of calls to them despite many guarantees that it would be working after 24 hours. Can't wait any longer I'm off elsewhere Avoid.”

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Posted 2 years ago

“Very bad service cheap service unprofessional staff customer service last 5 days sim not received my phone not working 5days and no one care about that so don’t use Tesco Mobile worst experience ever.”

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Posted 2 years ago

“Three weeks and still no sim card and customer service no help just tell you we will resend and wait four working days , Can get the phone and sim next day but not a sim or any way of tracking order.”

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Posted 2 years ago

“Disaster from the start , changed from o2 for a better tariff . Fone would not switch off answer fone . Three Sims later and a new fone (told it was faulty) it still did not work . It took a month to find out they had an issue . To make matters worse they took out D/D for both fones . It took weeks to sort . I eventually just went in and turned it off after 6 weeks . No call or anything to tell me it was sorted . Stress , stress , stress . This is a fone used for medical emergency.”

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Posted 2 years ago

“When your service drops with tesco as im sure it does with all providers you try to speak to customer services for either compensation or a complaint this is where your problems start you will be ignored told they will ring you back spend hours on the phone getting nowhere you see this is why tesco have least complaints than any other provider because you cannot complain you accept their offer of money off your bill for a phone you have no signal for or nothing .excellent cut out the middleman go straight to o2”

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Posted 2 years ago

“Worst customer service I ever received from any company. Customer service have no access to anything, all they do is to leave the notes on your account. All I need is letter of usage from more than a month and they have no clue how to do that. Their outlet staff which is customer service have another customer service 🤦‍♂️ they need to chat to discuss queries.”

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Posted 2 years ago

“OK, I very rarely get annoyed enough to write a review. However I'm absolutely fuming at the complete at utter incompetence of Tesco mobile. I had a bill query regarding my simm only tariff. Which was sorted immediately, the operator then after chatting convinced me to take out a new contract "don't worry I'll write off the remaining 20 months of simm only remaining" I received my new Flip 4, lovely looking phone, the change over from the old simm to the new will be trouble free. The the incompetence starts, 4 days I had to wait with the tesco mobile staff telling me this never happens! Well it's happening to me. I called every day as I need a mobile phone due to my job!! 4 days later it goes live, then they want a pat on the back! Now today, I received a bill telling me I'm being charged for ending my simm only contract early... You said I wouldn't have to pay that?? What's going on? Your elbow doesn't know what your backside is doing. Now there going to listen to the previous conversations to make sure I'm not a lying... Your the ones telling me lies" this never normally happens" I have my flip 4 for 2 weeks, 4 days of which I can't use as the simm isn't live. Then after 7 days the phone won't open, but tesco dont cover this in their warranty! Because I didn't take their insurance out!! Come tesco up your game or just sell groceries. Most likely go back to O2 if this is the level of service that "never happens" If you're thinking of changing to Tesco mobile.. Good luck. Not a happy Geoff”

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Posted 2 years ago

“I have the same complaint as Sean who has left a review. Tesco have been have even been charging me twice in one day !”

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Posted 2 years ago

“Tesco mobile have taken over 50 pounds from my bank account that they are not entitled to. I am currently reporting them through my bank for fraud. Do not give Tesco mobile your bank details or you will regret it.”

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Posted 3 years ago

“Paying insurance with Tesco they still asked for money for a hand set that does not work. Terrible service never again after being a loyal customer for years. It would help if customer services understood problems.”

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Posted 3 years ago

“returned new phone to tesco by dpd they got their phone back i have a contract with them for 2 phones one was lost so ordered a new one for my partner he found is old one so returned the new one my bill for aug came in at 390pounds they said dont worry you will be refunded my bill should be 30/40 per month got sep bill in 40 fine still no refund from last month they owe me 360 pounds still waiting lost track of the calls to them called again today said they would call back at 1.15 still waiting it is now 4.20 not happy with them”

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Posted 3 years ago

“ongoing SIM problems which straddled the warranty lifetime of the phone. Despite the problem not being resolved during warranty, Tesco insisted on taking the phone back for repair (I was told this takes 3 weeks, and I have to pay). I refused the offer and tried to complain about its unfairness. Bad mistake. Over the last 5 days I have spent 6 hours trying to have a meaningful conversation with Tesco Mobile. Their staff won't register a complaint, won't pass you on to a manager and won't honour promises of a callback. Utterly disgraceful”

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Posted 3 years ago

Tesco Mobile is rated 2.5 based on 124 reviews