“Horrendous reception, it's been like this for a year or more.
I was given a refund at one point, but have one bar of signal and am tied in to a SIM contract. Am still paying for a service with no coverage.”
“I rarely write reviews, but my recent experience with Tesco Mobile Hodge hill staff left me frustrated and disappointed. The in-store staff seemed disinterested and unwilling to help. She just gossips with her friend and asked us to wait. That's not the way you guys treat your customers.”
“Data speed 59kbps 😕 - 1990's performance in 2025, for over a week! And according to Tesco Mobiles text message this situation could last another 2 weeks! Iam just thankful I didn't take out a 2 year agreement with these clowns 🤡 Iv already lined up a new provider (EE) who are happy to pay off the early termination fee.. And unlike Tesco, EE can provide 5G in my location.. Tesco struggles with 4G......”
“I have tried twice to talk to someone about tesco mobile. I has been a nightmare I keep getting put through to South Africa.No one seems to no what there doing???”
“Absolutely shocking customer service from Tesco Mobile. I was coerced into taking out contracts during an abusive relationship, and despite police involvement and support from a caseworker, Tesco has ignored my situation and closed my case without helping. Staff dismiss genuine cases and just push payment plans. If you're vulnerable or need real support—do NOT bother with Tesco Mobile. They do not care.”
“Brought a faulty phone from Tesco’s in Ely Cambridgeshire they would not exchange it for a new one. They only offered me a repair option that will take 10 days and were incredibly rude the manager and Dylan.”
“Customer service beyond appalling. Antagonistic, shouted over me almost the entire time. Tried gaslighting me, obviously and sarcastic insincere apologies, just taking the Micky. Left an older vulnerable customer without a service for potentially weeks due to their mistake. They are totally disinterested, I don't know how they sleep at night. Tesco mobile customer service agents used to be the best ones but clearly there has been some kind of change of policy since a year ago as now they are so bad, and my recent experience was so bad that it's difficult for me to speak about it as it was so traumatic.”
“I am extremely disappointed and saddened with the way I have been treated as a consumer. I feel that I have been scammed. I intially went on a family sim only deal paying £20 for the first phone and £10 for the second phone. However the prices went up slowly during the contract and I was paying £46.14 for both towards the end of the contract.
I was then sent an email asking me to upgrade which I did as it showed that the value will be £29 for both ( £19 for the first and £10 for the second as before or that's what I understood). They charged me £29.79 for February and £31.37 March as expected (assumed the small uplift was due to inflation), however I got an email today to inform me that my April bill will be £51.37. When I called their customer service (appalling customer service) I have been told that I am no longer on the family discount, one of my telephone contract has now ended and my bill will be £31.37. The second phone is in contract for 24 months and termination fee is £336. I feel that I have been misled by their website and email. Their website was not very clear and my understanding was that I was paying £30 for both phones and thats why I clicked the upgrade button. In addition, the bill was as expected for the following 2 months and therefore I didn't contact them within 14 days of the cool off period.
Doesn't Tesco knows acquiring and retaining customer gives them compative advantage. In addition, consumer referral!”
“Horrendous experience on line can’t speak to anyone in uk
Only to South Africa
Sorry Tesco your letting long term customers down…very disappointed
After being a loyal for many years
Now looking to change suppler”
“I was told my number would be up and running by 6pm the following day. However since leaving the previous supplier my iPhone is dead and left in limbo. There are support numbers to help out so guess I’ll have to go buy another mobile so I can contact Tesco. Thanks Tesco for the stress and inconvenience of not being able to do my banking or call the local hospital. Absolutely shocking service by Tesco.”
“Not receiving calls or making calls. Only WhatsApp is working. Plus I got a new sim card in October in tesco arkeen with the same issue. Plus I have spoken to 3 other people with the same problem”
“Customer care is abysmal. Nothing gets done. I was scammed in Sept 2024 and despite making over 20 calls my direct debit hasn't been amended to the original amount i was paying. Disgusting 'service' although the operators are very polite and caring. That isn't helpful in resolving the issue.!!!!”
“My husband needed a new phone as his old one has finally given up , so he went on-line to order so it came the next day, after a while he realised he didn’t get an email confirming, so he went on to his account and found that it had been unsuccessful and he would not receive his new phone the following day , first I must say there is nothing wrong with our bank account or payment so this is down to Tesco , so he went on again and it said the same he was even asked to confirm payment from his bank account but nothing was taken out, after 4 attempts to get a phone he rang Tesco and was told he would have to wait 30 days before he could try again or go to a store, so we went to a store and the person helping said the same he couldn’t help him he would have to wait 30 days , we are pensioners who live in a rural location so a mobile is a must for us both , so thanks Tesco for your dreadful service .”
