Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.56

2.6 Rating 116 Reviews

37 %

of reviewers recommend Tesco Mobile

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2.6

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service warning, with tesco mobile service I'm going to another provider”

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Posted 8 months ago

“My husband needed a new phone as his old one has finally given up , so he went on-line to order so it came the next day, after a while he realised he didn’t get an email confirming, so he went on to his account and found that it had been unsuccessful and he would not receive his new phone the following day , first I must say there is nothing wrong with our bank account or payment so this is down to Tesco , so he went on again and it said the same he was even asked to confirm payment from his bank account but nothing was taken out, after 4 attempts to get a phone he rang Tesco and was told he would have to wait 30 days before he could try again or go to a store, so we went to a store and the person helping said the same he couldn’t help him he would have to wait 30 days , we are pensioners who live in a rural location so a mobile is a must for us both , so thanks Tesco for your dreadful service .”

Helpful Report

Posted 8 months ago

“Went to my local Tesco mobile shop for new phone for my 78 Ur old mother. Got a new phone and they arranged for her old 02 number to be transferred to her new Tesco mobile. This was Saturday. It is now Tuesday 21.30 and she has still no active phone number and neither her old phone or new Tesco phone can make or receive calls. No explanation why from the shop or Tesco customer support. Worst experience I've ever had from a phone operator.”

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Posted 8 months ago

“Both me and my husband had Tesco mobile worst experience ever both our numbers stopped working at the same time after 7 weeks of continuous going in store and ringing them still nothing no feedback from Tesco at all customer services is absolutely terrible I would definitely not recommend tesco mobile”

Helpful Report

Posted 8 months ago

“Bad coverage, no follow up customer service need to improve greatly. Poor communication with customers. Avoid at all costs”

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Posted 9 months ago

“This is just some advice; take it if you wish... Do not sign an unlimited data contract with Tesco Mobile. The signal is terrible, and the speed is super slow. I can’t even make a FaceTime call on WhatsApp because it's always blurry, or my voice keeps cutting out. What a disappointment to be stuck with for 24 months.”

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Posted 10 months ago

“I have problems receiving some calls, regardless of where I am. I'm concerned that I could miss important calls because callers cannot contact me. They either get a message that my number us unobtainable or they initially get one ring and it immediately goes to an engaged tone.”

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Posted 11 months ago

“Terrible customer service and extortionate charges for mobile data outside EU.”

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Posted 1 year ago

“I cannot get into my app and now blocked. Tried calling but cannot speak to a human. This is ridiculous. As soon as my contact comes up for renewal I will be moving from Tesco movile.”

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Posted 1 year ago

“I got a Samsung s24. Not impressed with it. Keeps ending calls. Brightness goes when it feels like it. To small. Will have to replace it as soon as I can”

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Posted 1 year ago

“Suppose to move from smarty to tesco due to technical error port never happend and I'm now stuck can't make any calls ridiculous”

Helpful Report

Posted 1 year ago

“My bill went from £7.00 /month to £30.00/months. When i phoned tesco they told me that people have deducted money as they are sending me adverts. things etc....that i have supposedly joined!.....no i haven't. Disgusting. Bunch of crooks”

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Posted 1 year ago

“I'd give NO stars if this option existed! Been with tescomobile/vodafone for about 15 years. €22/month & 'pay as you go' - €15 regular top-up. Recently they decided to steal the €15@ the end of 28days, which is THEFT - €15, paid in advance for calls IS A CONTRACT-cancelling this 'credit' arbitrarily before it is used IS THEFT. Just got a text informing me of intent to ILLEGALLY rob €77:68 from my account when I will owe €22. THIS CROWD OF BLATANT CRIMINALS ARE THIEVES - INSOLENTLY!!! The CEO should be anally impaled on a blunt stake”

Helpful Report

Posted 1 year ago

“The worst mobile phone company I’ve ever had the displeasure to deal with. Have had staff hang up on me. Enter my security details wrong so I fail security. Huff at me when I’ve nicely asked to speak with the supervisor ( as advised to from the day before) Had no service so no calls text or data for 10 weeks. Offered about 5 times refund on data never happened Spoken over when I try to explain that they’ve already tried that and nothing Happened. Am awaiting refund on the £150 upgrade I paid and to cancel that contract I can’t see that happening. Once my other contracts are up I’ll be going elsewhere. I had 4 accounts for family. Been with them years and get treated really badly when they’re the ones who can’t provide a service I’m paying for I paid 10 weeks of the contract and no data calls or texts were used. Awful customer service just avoid them”

Helpful Report

Posted 1 year ago

“Without doubt the most unreliable untrustworthy company i've ever dealt with, took nearly £1,000 from bank account by mistake, admit they make a mistake and then say its going to take 3 or 4 days to refund me. Offered me a £10 ClubCard voucher as way of compensation. This is after we've spent hours in Tescos being passed from pillar to post. Being put on hold by various Customer Services people. Totally and utter shambles and something i will now be taking further as this in my mind is theft”

Helpful Report

Posted 1 year ago

“Absolute shambles of a company. The HOLDs on a claim is so disheartening and makes you feel so miserable and depressed, do they not trust there customers. Why is not as simple as other phone insurance companies”

Helpful Report

Posted 1 year ago

“Been a repeat customer for several years. As the last contract ended, calls and texts began dropping off until no service at all. Miraculously, service was instantly restored when the contract was renewed with new phones. Same thing now,contract ended and service is dropping off. Excuse given as work on a local mast. Odd that when the my phone is one of two on the contract, in the same house and no problem with it. Now after a week of no service, the second phone is dropping off regardless of location. All of this continues despite customer services being aware that we have a relative critically ill in hospital and we need the phones 24/7. Customer service is worse than useless and ended my call by telling me to complain to the government, (a strange and dismissive thing to say). Bye bye Tesco.”

Helpful Report

Posted 1 year ago

“One of the worst networks in the market right now. I've been with them for over 4 years. The network used to be good. But for the past 2 months it has been the worst it's ever been. Today was my breaking point - I am now so fed up of this network and of their customer service. Trying to get my sim issue resolved was one of the hardest things ever for no reason. They made me continuously repeat the troubleshooting steps - again and again and again. The process they incorporate as a business is appalling. The support I get from them is appalling. Their network is appalling. I can't even get 4G in my own home. By far the worst experience I've ever had with Tesco Mobile. It's a shame to see that they have fallen off this badly - what once use to be a really good network has now become one of the worst in the UK. They are taking my money every month and I'm not getting anything of value from it. I would DEFINITELY NOT recommend this network.”

Helpful Report

Posted 1 year ago

“I just want to move my old number to my new phone with Tesco.....it has taken FOUR days and is STILL not done!!!! I have four separate phones with Tesco Mobile and cannot believe the ABSOLUTELY SHOCKINGLY poor service I have received. I have been with Tesco for years.....after this experience I will be changing bioth mine and my families phones to another provider ASAP!! I have made 3 phone calls and 1 Web chat in the last fours days!!!!.....and am still without my business phone.”

Helpful Report

Posted 1 year ago

“I have been with Tesco Mobile for some years but recently discovered that when there is a problem, help is non existent. My phone stopped receiving calls and texts one month ago. Despite repeated calls (10), 3 visits to Tesco Mobile Shop, the problem has still not been fixed. Apart from the guy who I dealt with in the shop, the rest of the customer service team have proved to be totally incompetent. They fail to keep me updated as to what is happening and when I ring I am told the problem has been escalated. Avoid!!!”

Helpful Report

Posted 1 year ago

Tesco Mobile is rated 2.6 based on 116 reviews