Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.54

2.5 Rating 123 Reviews

37 %

of reviewers recommend Tesco Mobile

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2.5

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer care service that keeps passing the buck or gives false information. Cannot get past text chat or advisor to escalate a complaint over having no mobile signal for 7 weeks. Would love to speak to a senior manager team but can’t, despite having trying for 7 weeks and numerous web chats, phone calls and e mail.”

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Posted 5 days ago

“I have pay as you go mobile and four hours after I topped up I still had no Internet and credit to ring any one I rang tesco mobile and was told it could take up to four hours for my top up to be accepted I told them I have been a customer for years and it has never taken four hours for a top up to register they just kept telling me how long it could take instead of investigating why my top had not registered yet they had text me my rocket pack was ready after only 15 minutes but hadn't put the credit on my phone tesco mobile since moving it's call center too Pakistan the service and back up is poor and appalling the call center operator's have no idea what to do and don't want to help or have any knowledge how to help I still haven't had an apology for tesco's mobile mistake I will be moving my mobile from tesco and their appalling service”

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Posted 1 week ago

“Would give zero stars, but do not have that option. I purchased a new TCL4042S on Monday. I was told that my existing mobile number would be transferred to the TCL4042S within 24 hours. I continually keep receiving texts from Tesco Mobile arrogantly telling me that the details i provided to them are not correct. I have now been involved in countless phone conversations with them always ending with, " Your new phone will be working within 24 hours" Eventually I spoke to a Tesco Mobile helpline operative this morning who told me, what I already knew, that who is ever responsible for carrying out this basic transfer task is incapable. Despite being an invalid I now have to travel 13 miles to the Tesco store for a refund, which I suspect will be met with more difficulty.”

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Posted 2 weeks ago

“I write this review regarding my recent experience with Tesco Mobile. I have just ported two numbers from Sky Mobile. Our phones do not have physical SIM card slots so we use eSIMs. On calling their call centre initially it was quite clear they didn’t know anything about esims. I was asked to call in the store. I called in to discover that the assistant forgot his keys to the cupboard housing his laptop so had to go back the next day. This I believe paints a good picture of the level of competency I experienced. I noted that with Tesco Plus (which I have) there is a double data offer. I asked if this is on the two phones and he confirmed it was. On this basis I entered the contract. My wife’s phone ported over really well. Mine didn’t. Sky gave just one PAC code for the two numbers. This is apparently a new way of doing things which again Tesco were unaware of. My number was lost for three days and I nearly didn’t get it back, this was a worry as I use the phone to run a small consulting business. Tesco just blamed me and Sky. I got through to a manager Suki, who just refused to help point blank. It was both our faults for not getting two PAC codes however it turned out my phone did port over but one of the advisers admitted there was a fault at their end preventing my number to fully port. However this is not the main reason for this review . Despite the confirmation after my number was fixed they stated that only one number would receive double data. I explained that double data in the two phones was confirmed prior to contracting. I believe this should stand in conjunction with consumer rights. Even getting involved with high level complaints Tesco Mobile has refused to honour this contractual term. Eventually I was offered an alternative, to except a small good will gesture (that won’t cover the purchasing of the extra data) or leave the contract. Given the competency level of the business I certainly don’t want to go though another porting. I accepted the goodwill gesture for the inconvenience caused but said that I was still annoyed that they were not honouring the agreed contract. They did not respond to this. I thought I would pass on my experiences as no doubt they are ducking out of responsibility elsewhere. I believe a lot stems from poor staff training as they are not up to date with tech or current offers.”

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Posted 2 weeks ago

“I rang customer service this morning on my way to the airport and spoke to a gentleman who was so helpful and patient with me , thank you to this employee”

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Posted 2 weeks ago

“Went to trying road Aylesbury store today with a problem and spoke with Adam it's not the first time I've been there. The staff are always extremely helpful and professional.”

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Posted 1 month ago

“Sub prime no service again in potton all it says is not registered on network and yet you still pay for it customer service say upgrade you phone I've got S21”

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Posted 1 month ago

“Just transferred over to Tesco Mobile based on price. Got my new sim and tried to set up ! New sim wouldn’t work and so couldn’t make calls or texts ! Called Tesco on my wife’s phone to explain ! Went through numerous things to sort issue that didn’t work so they said they’d send replacement. After the phone call I tried a few more times to replace sim and suddenly started to work. Literally 5 mins after speaking to Tesco I called them back to explain issue had been resolved, sim working and my old number to be connected in two days ! All good ! Now Tesco tell me that they won’t cancel new sim, they ordered 5 mins earlier and so now will stop my service in a few days and will have to go through all the same again and try to get my original number for no reason at all ! Utter stupidity ! The staff I spoke to refused to do anything and basically said “tough s##t” been with them a day and already realised just how bad their customer service is ! To cause an issue that doesn’t exist and annoy a customer is utterly crazy ! Terrible service !!”

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Posted 2 months ago

“I have just wasted an hour of my life trying to order a sim only contract on line. I could not get through the checkout, so engaged a chat person and wasted another 30 mins. I eventually got a phone number and spoke to an agent who stated that TESCO MOBILE DO NOT DEAL WITH ON LINE BANKS !!!! What will they do when all high street branches close. This is ridiculous !!!!! Their loss !”

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Posted 2 months ago

“Horrendous reception, it's been like this for a year or more. I was given a refund at one point, but have one bar of signal and am tied in to a SIM contract. Am still paying for a service with no coverage.”

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Posted 3 months ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

Tesco Mobile 1 star review on 4th August 2025

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Posted 3 months ago

“I rarely write reviews, but my recent experience with Tesco Mobile Hodge hill staff left me frustrated and disappointed. The in-store staff seemed disinterested and unwilling to help. She just gossips with her friend and asked us to wait. That's not the way you guys treat your customers.”

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Posted 3 months ago

“Data speed 59kbps 😕 - 1990's performance in 2025, for over a week! And according to Tesco Mobiles text message this situation could last another 2 weeks! Iam just thankful I didn't take out a 2 year agreement with these clowns 🤡 Iv already lined up a new provider (EE) who are happy to pay off the early termination fee.. And unlike Tesco, EE can provide 5G in my location.. Tesco struggles with 4G......”

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Posted 4 months ago

“I have tried twice to talk to someone about tesco mobile. I has been a nightmare I keep getting put through to South Africa.No one seems to no what there doing???”

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Posted 4 months ago

“My experience was very bad in investment”

Tesco Mobile 3 star review on 18th June 2025

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Posted 4 months ago

“Why do tesco keep taking money from an account”

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Posted 5 months ago

“for many years now I have excellent experience with Tesco mobile, even after moving abroad. Recently I requested a replacement sim card and I got one sent immediately. The phone operator was competent and helpful. A pleasant service all the way. 10 out of 10 from me.”

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Posted 5 months ago

“No response????”

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Posted 6 months ago

“Absolutely shocking customer service from Tesco Mobile. I was coerced into taking out contracts during an abusive relationship, and despite police involvement and support from a caseworker, Tesco has ignored my situation and closed my case without helping. Staff dismiss genuine cases and just push payment plans. If you're vulnerable or need real support—do NOT bother with Tesco Mobile. They do not care.”

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Posted 6 months ago

“Brought a faulty phone from Tesco’s in Ely Cambridgeshire they would not exchange it for a new one. They only offered me a repair option that will take 10 days and were incredibly rude the manager and Dylan.”

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Posted 7 months ago

Tesco Mobile is rated 2.5 based on 123 reviews