“When your service drops with tesco as im sure it does with all providers you try to speak to customer services for either compensation or a complaint this is where your problems start you will be ignored told they will ring you back spend hours on the phone getting nowhere you see this is why tesco have least complaints than any other provider because you cannot complain you accept their offer of money off your bill for a phone you have no signal for or nothing .excellent cut out the middleman go straight to o2”
“Worst customer service I ever received from any company. Customer service have no access to anything, all they do is to leave the notes on your account. All I need is letter of usage from more than a month and they have no clue how to do that. Their outlet staff which is customer service have another customer service 🤦♂️ they need to chat to discuss queries.”
“OK, I very rarely get annoyed enough to write a review.
However I'm absolutely fuming at the complete at utter incompetence of Tesco mobile. I had a bill query regarding my simm only tariff. Which was sorted immediately, the operator then after chatting convinced me to take out a new contract "don't worry I'll write off the remaining 20 months of simm only remaining"
I received my new Flip 4, lovely looking phone, the change over from the old simm to the new will be trouble free.
The the incompetence starts, 4 days I had to wait with the tesco mobile staff telling me this never happens! Well it's happening to me.
I called every day as I need a mobile phone due to my job!!
4 days later it goes live, then they want a pat on the back!
Now today, I received a bill telling me I'm being charged for ending my simm only contract early... You said I wouldn't have to pay that?? What's going on? Your elbow doesn't know what your backside is doing.
Now there going to listen to the previous conversations to make sure I'm not a lying... Your the ones telling me lies" this never normally happens"
I have my flip 4 for 2 weeks, 4 days of which I can't use as the simm isn't live.
Then after 7 days the phone won't open, but tesco dont cover this in their warranty! Because I didn't take their insurance out!!
Come tesco up your game or just sell groceries.
Most likely go back to O2 if this is the level of service that "never happens"
If you're thinking of changing to Tesco mobile.. Good luck.
Not a happy Geoff”
“We visited the store at Kidsgrove yesterday and Rihanna and Lewis the two staff who attended to us were exceptional.
We are elderly people and we get a bit fuddled at times but they both treated us with kindness and consideration.
They explained everything clearly and concisely and even took the trouble
To set up our phones ready for use.
All in all we found it to be a very positive experience and we will certainly be
Recommending Tesco to our Family and friends.”
“Tesco mobile have taken over 50 pounds from my bank account that they are not entitled to. I am currently reporting them through my bank for fraud. Do not give Tesco mobile your bank details or you will regret it.”
“Thankyou to the member of Tesco team who helped me sort out a query I had with my Tesco phone account this morning. Exceptionally patient help and advice today from a very knowledgeable person in the mobile phone department! Hope they enjoyed a stiff pick- me-up after dealing with an elderly pensioner who is not the brightest cookie in the pack when it comes to present technology. Their patience was remarkable and sorted problem! Thankyou Tesco”
“Paying insurance with Tesco they still asked for money for a hand set that does not work. Terrible service never again after being a loyal customer for years. It would help if customer services understood problems.”
“returned new phone to tesco by dpd they got their phone back i have a contract with them for 2 phones one was lost so ordered a new one for my partner he found is old one so returned the new one my bill for aug came in at 390pounds they said dont worry you will be refunded my bill should be 30/40 per month got sep bill in 40 fine still no refund from last month they owe me 360 pounds still waiting lost track of the calls to them called again today said they would call back at 1.15 still waiting it is now 4.20 not happy with them”
“ongoing SIM problems which straddled the warranty lifetime of the phone. Despite the problem not being resolved during warranty, Tesco insisted on taking the phone back for repair (I was told this takes 3 weeks, and I have to pay). I refused the offer and tried to complain about its unfairness. Bad mistake. Over the last 5 days I have spent 6 hours trying to have a meaningful conversation with Tesco Mobile. Their staff won't register a complaint, won't pass you on to a manager and won't honour promises of a callback. Utterly disgraceful”
“I have used the family package option to get three mobiles on pay monthly contracts. The price is affordable and added on perks are available and allow me to save more or add on extra data, for example. In a world of increasing cost of living, Tesco have kept their price promise throughout my contract. I highly recommed Tesco Mobile for affordability,options, ease of set up and customer support is excellent.”
“I ordered two Samsung mobile phones 📱 over £400 order. Due for delivery on 26th Feb 2022. Didn’t arrive contacted customer service they opened an investigation with DPD. Customer service said I would receive a call on Friday to give me an update. No one called had to chase, and still no update. They think the phones are lost, but still haven’t offered me a refund.”
“I joined Tesco mobile on Saturday. For the first 2 hours of putting the SIM in my phone, I had to call customer service 8 times and had 2 chat conversations. I had constant problems and come call number 7, I had had enough. I asked for a refund. I bought a 5£ bundle and had £10 of credit that was unused. They refused to refund me and told me if I left Tesco, I'd lose all my credit. That is absolutely disgusting. My plan is working now but once I have used the £10 credit, I will be leaving Tesco. It is unacceptable to refuse to refund someone for the poor service you supplied (I didn't even ask for the £5bundle I was trying to use to be refunded). Because of the refusal to refund, I am leaving Tesco and will go elsewhere. Vodafone refunded me when I left them. If they had offered cheaper PAYG plans, I would never have left Vodafone.
Now it's Tuesday and I have no service. I have had Tesco mobile for less than 4 days. Moving to Tesco was the worst decision I have ever made. I filed a complaint, called and checked that the complaint had been done, and guess what? The incompetent advisor hadn't filed the complaint. Have tried speaking to a manager twice and guess what? They refuse to take calls. This is the most disgusting service I have ever had. If you are thinking about moving to Tesco mobile, DON'T DO IT. Unless you like to be constantly annoyed, love having no service, and love constant problems. You have stolen so many hours of my life. Will be ditching shopping at Tesco too after this. Good riddance when Tesco free life day finally arrives. 🍺🍺🍺🍺🍺🍸🍸🍸🍹🍹🍹🍸🥃🥃🥃🍷🍷🍷🍷🎇🎆🎇🎆🎇🎆🎇🎆🎇”