Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.29

2.3 Rating 159 Reviews

31 %

of reviewers recommend Tesco Mobile

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2.3

Based on 159 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

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“I was told my number would be up and running by 6pm the following day. However since leaving the previous supplier my iPhone is dead and left in limbo. There are support numbers to help out so guess I’ll have to go buy another mobile so I can contact Tesco. Thanks Tesco for the stress and inconvenience of not being able to do my banking or call the local hospital. Absolutely shocking service by Tesco.”

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Posted 1 year ago

“Not receiving calls or making calls. Only WhatsApp is working. Plus I got a new sim card in October in tesco arkeen with the same issue. Plus I have spoken to 3 other people with the same problem”

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Posted 1 year ago

“Customer care is abysmal. Nothing gets done. I was scammed in Sept 2024 and despite making over 20 calls my direct debit hasn't been amended to the original amount i was paying. Disgusting 'service' although the operators are very polite and caring. That isn't helpful in resolving the issue.!!!!”

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Posted 1 year ago

“Poor network coverage”

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Posted 1 year ago

“Great experience and got a great deal from Tesco Mobile. The website was easy to navigate and the products arrived quickly. I highly recommend Tesco Mobile”

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Posted 1 year ago

“Thieves, keep taking my money for no data and then when I phone just deny I’ve topped up.”

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Posted 1 year ago

“Absolutely terrible service warning, with tesco mobile service I'm going to another provider”

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Posted 1 year ago

“My husband needed a new phone as his old one has finally given up , so he went on-line to order so it came the next day, after a while he realised he didn’t get an email confirming, so he went on to his account and found that it had been unsuccessful and he would not receive his new phone the following day , first I must say there is nothing wrong with our bank account or payment so this is down to Tesco , so he went on again and it said the same he was even asked to confirm payment from his bank account but nothing was taken out, after 4 attempts to get a phone he rang Tesco and was told he would have to wait 30 days before he could try again or go to a store, so we went to a store and the person helping said the same he couldn’t help him he would have to wait 30 days , we are pensioners who live in a rural location so a mobile is a must for us both , so thanks Tesco for your dreadful service .”

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Posted 1 year ago

“Went to my local Tesco mobile shop for new phone for my 78 Ur old mother. Got a new phone and they arranged for her old 02 number to be transferred to her new Tesco mobile. This was Saturday. It is now Tuesday 21.30 and she has still no active phone number and neither her old phone or new Tesco phone can make or receive calls. No explanation why from the shop or Tesco customer support. Worst experience I've ever had from a phone operator.”

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Posted 1 year ago

“Both me and my husband had Tesco mobile worst experience ever both our numbers stopped working at the same time after 7 weeks of continuous going in store and ringing them still nothing no feedback from Tesco at all customer services is absolutely terrible I would definitely not recommend tesco mobile”

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Posted 1 year ago

“Bad coverage, no follow up customer service need to improve greatly. Poor communication with customers. Avoid at all costs”

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Posted 1 year ago

“At best Tesco data coverage is appalling.. The phone coverage is only a little better.. Find another phone network..”

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Posted 1 year ago

“This is just some advice; take it if you wish... Do not sign an unlimited data contract with Tesco Mobile. The signal is terrible, and the speed is super slow. I can’t even make a FaceTime call on WhatsApp because it's always blurry, or my voice keeps cutting out. What a disappointment to be stuck with for 24 months.”

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Posted 1 year ago

“After an awfully experience with Jim at the Rochdale store which is a 5 minute walk from our house we travelled 7 miles to the Bury store. I'm glad we did as we had a first class service from Gary who was really helpful in setting up the new phone for us. Thanks Gary for everything and we have recommended you to friends and family.”

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Posted 1 year ago

“I have problems receiving some calls, regardless of where I am. I'm concerned that I could miss important calls because callers cannot contact me. They either get a message that my number us unobtainable or they initially get one ring and it immediately goes to an engaged tone.”

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Posted 1 year ago

“Terrible customer service and extortionate charges for mobile data outside EU.”

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Posted 2 years ago

“I cannot get into my app and now blocked. Tried calling but cannot speak to a human. This is ridiculous. As soon as my contact comes up for renewal I will be moving from Tesco movile.”

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Posted 2 years ago

“I had a problem with my data usage which I didn't understand. Neil at Kingsteignton Tesco explained simply and sorted my phone so I could see at a glance when I was getting low. Brilliant service! And very friendly - didn't make me feel like a numpty!”

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Posted 2 years ago

“I got a Samsung s24. Not impressed with it. Keeps ending calls. Brightness goes when it feels like it. To small. Will have to replace it as soon as I can”

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Posted 2 years ago

“I've been a customer for around 10 years. Mostly delighted with service and value for money....until they jumped on the Greed Bandwagon and started increasing prices every year within the term of the contract, thus cancelling out the 1 thing that made them better than everyone else. Saying that, they still offer better value than most in my opinion.”

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Posted 2 years ago

Tesco Mobile is rated 2.3 based on 159 reviews