Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.63

2.6 Rating 111 Reviews

39 %

of reviewers recommend Tesco Mobile

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2.6

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to my local Tesco mobile shop for new phone for my 78 Ur old mother. Got a new phone and they arranged for her old 02 number to be transferred to her new Tesco mobile. This was Saturday. It is now Tuesday 21.30 and she has still no active phone number and neither her old phone or new Tesco phone can make or receive calls. No explanation why from the shop or Tesco customer support. Worst experience I've ever had from a phone operator.”

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Posted 7 months ago

“Both me and my husband had Tesco mobile worst experience ever both our numbers stopped working at the same time after 7 weeks of continuous going in store and ringing them still nothing no feedback from Tesco at all customer services is absolutely terrible I would definitely not recommend tesco mobile”

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Posted 7 months ago

“Bad coverage, no follow up customer service need to improve greatly. Poor communication with customers. Avoid at all costs”

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Posted 7 months ago

“At best Tesco data coverage is appalling.. The phone coverage is only a little better.. Find another phone network..”

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Posted 8 months ago

“This is just some advice; take it if you wish... Do not sign an unlimited data contract with Tesco Mobile. The signal is terrible, and the speed is super slow. I can’t even make a FaceTime call on WhatsApp because it's always blurry, or my voice keeps cutting out. What a disappointment to be stuck with for 24 months.”

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Posted 9 months ago

“After an awfully experience with Jim at the Rochdale store which is a 5 minute walk from our house we travelled 7 miles to the Bury store. I'm glad we did as we had a first class service from Gary who was really helpful in setting up the new phone for us. Thanks Gary for everything and we have recommended you to friends and family.”

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Posted 9 months ago

“I have problems receiving some calls, regardless of where I am. I'm concerned that I could miss important calls because callers cannot contact me. They either get a message that my number us unobtainable or they initially get one ring and it immediately goes to an engaged tone.”

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Posted 10 months ago

“Terrible customer service and extortionate charges for mobile data outside EU.”

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Posted 1 year ago

“I cannot get into my app and now blocked. Tried calling but cannot speak to a human. This is ridiculous. As soon as my contact comes up for renewal I will be moving from Tesco movile.”

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Posted 1 year ago

“I had a problem with my data usage which I didn't understand. Neil at Kingsteignton Tesco explained simply and sorted my phone so I could see at a glance when I was getting low. Brilliant service! And very friendly - didn't make me feel like a numpty!”

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Posted 1 year ago

“I got a Samsung s24. Not impressed with it. Keeps ending calls. Brightness goes when it feels like it. To small. Will have to replace it as soon as I can”

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Posted 1 year ago

“I've been a customer for around 10 years. Mostly delighted with service and value for money....until they jumped on the Greed Bandwagon and started increasing prices every year within the term of the contract, thus cancelling out the 1 thing that made them better than everyone else. Saying that, they still offer better value than most in my opinion.”

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Posted 1 year ago

“the data with tesco mobile is absolutely terrible, hardly works in popular areas and not a chance of it working in rural areas. I’d recommend any other provider over tesco mobile.”

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Posted 1 year ago

“5 Stars to Manzoor from the Tesco Mobile Top-Up team today. Purchased from Tesco Store today a New Sim card and £10 top up voucher but having trouble getting started. Had a very pleasant chat with an extremely helpful Manzoor having a chat online. I would be most grateful if you would convey my thanks to Manzoor for helping me get started.”

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Posted 1 year ago

“I went Midsomer Norton Tesco was served my Steve he was very helpful polite and nice and cheerful.I think you are very lucky to have him.Due to his helpfulness I have already recommended him to a friend.”

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Posted 1 year ago

“Suppose to move from smarty to tesco due to technical error port never happend and I'm now stuck can't make any calls ridiculous”

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Posted 1 year ago

“Been with them years 7pound fifty a month only use phone 4-5 times a month, all of a sudden its gone up a pound, out of order got a pay as you go sim calls cost 2p top up 20pound a month that's me from now”

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Posted 1 year ago

“Very reasonable price and very happy with the service I receive”

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Posted 1 year ago

“My bill went from £7.00 /month to £30.00/months. When i phoned tesco they told me that people have deducted money as they are sending me adverts. things etc....that i have supposedly joined!.....no i haven't. Disgusting. Bunch of crooks”

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Posted 1 year ago

“I'd give NO stars if this option existed! Been with tescomobile/vodafone for about 15 years. €22/month & 'pay as you go' - €15 regular top-up. Recently they decided to steal the €15@ the end of 28days, which is THEFT - €15, paid in advance for calls IS A CONTRACT-cancelling this 'credit' arbitrarily before it is used IS THEFT. Just got a text informing me of intent to ILLEGALLY rob €77:68 from my account when I will owe €22. THIS CROWD OF BLATANT CRIMINALS ARE THIEVES - INSOLENTLY!!! The CEO should be anally impaled on a blunt stake”

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Posted 1 year ago

Tesco Mobile is rated 2.6 based on 111 reviews