Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.56

2.6 Rating 116 Reviews

37 %

of reviewers recommend Tesco Mobile

Company Reviews

Questions

Metrics

2.6

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Tesco Mobile made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Mobile 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to purchase x4 mobiles for business , passed credit check , money was taken from my account , then was told my order had been cancelled with the fraud department , I tried to get intouch for an explanation , but there reply is we cannot give you an explanation ! This has since lowered my credit score , when I passed the checks , & they took my money , this is so unfair that they can do & get away with this , don’t use Tesco mobile terrible customer care !!!!”

Helpful Report

Posted 4 years ago

“tesco let us down, bad customer service, took 2 weeks to get a replacement sim card, the sim card damaged the sim port on my phone ,so now the phone wont take any sims at all,then tesco's refused to repair the phone , and wouldn't accept responsability ,i am now without a phone for my wife ,as it was her phone, im considering leaving tesco mobile ,as they are very unhelpful ,poor company,”

Helpful Report

Posted 4 years ago

“If you are using whats app to make phone calls DO NOT join Tesco Mobile as you cannot use Tesco Mobile data when making/receiving calls. Tesco Mobile acknowledges this issue, but unable to say it will be resolved (if it will be rectified at all) and it has been ongoing for approximately 4 weeks.They kept telling me that "whats app" is a third party app, and there is nothing else they can do to help. Interestingly when I use vodafone or EE sim cards, I have no issue with making call via whats app. I am honestly shocked with how poor the customer service is at this company! I have been with Tesco Mobile nearly 10 years now, and everytime there has been an issue their customer service has been really poor. However how they handled the whats app issue has been appalling. Due to whats app issue I have attempted to leave Tesco Mobile but they have told me I would have to pay £240 for leaving before my current contract runs out. My curent contract runs out in December 2020 (I have four contracts), I will be moving to a more reputable service provider.”

Helpful Report

Posted 5 years ago

“Absolutely useless company AVOID!! Absolutely useless company, DO NOT USE!!!i took a contract out with tesco on behalf of a friend who’s unwell ,admittedly they had some problems paying a few payments due to personal health matters , I’d explained all of this to Tesco Mobile several times but My Friend couldn’t get the money to pay it and it went into arrears , following this I got sent a “default notice” letter this means I have 14 days to rectify things , else it will default! I was worried sick! I suffer with epilepsy and I was even losing sleep over the stress of it SO I CALL THEM “WITHIN THE 14 DAYS”.AND ASK A SIMPLE QUESTION “ HOW MUCH HAVE I GOT TO PAY TODAY TO STOP THE ACCOUNT FROM DEFAULTING, “I WAS PREPARED TO PAY WHATEVER I NEEDED TO PAY TO PREVENT THIS!” So the collegue tells me an amount I needed to pay to prevent it defaulting and I paid exactly what they told me on that very call , however a few weeks down the line the account STILL DID THEN DEFAULT, so I call them back to descuss it , they even confirmed their colleague told me the wrong amount, that’s their error not mine! And now they’ve put a deadlock on so I can’t do nothing ABSOLUTELY DISCUSTING , they make mistakes and now iv got to suffer with a default on my credit file for 6 years “ even though I said how much have I got to pay to prevent a default and the amount I was told I paid on that very phone call , they’re by far the most useless team of people iv EVER had to deal with! Even something as simple as requesting a call back seems like rocket science to them, you tell them you have a lunch break at 1:15 -2:15 on 2 occasions they call back in the early/mid morning I MEAN SERIOUSLY IF YOU CANT EVEN READ A TIME ON A SCREEN THEN YOU NEED HELP! , Send them 3 emails get no answer ! Post this on here and get the same old automated reply , passing the bug is all these useless people are capable of! And Tesco Mobile if you really have investigated this and heard your colleague tell me that paying an amount will stop it defaulting “THE VERY QUESTION I CALLED ABOUT “ why is it you can’t take responsibility for this YOUR ERROR NOT MINE!!!”

Helpful Report

Posted 5 years ago

Tesco Mobile is rated 2.6 based on 116 reviews