Dear Edward,,
Please accept our most sincere apologies for the wrong item sent in error, this has now been resolved and you have been refunded for this. If we can be any more of assistance in the future please let us know and our customer service team will be happy to help you.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“I was very pleased with my towel bales when they arrived. I was disappointed that I did not receive the Free bathmat which was part of the offer. I have sent 4 emails to date to customer services and I believe it is going to be sent to me, will wait and see.”
Dear Lynda,
Our apologies that the bath mat did not come due to computer error, however it has been sorted and the free bath mat has been dispatched for you. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Textiles Direct
Dear Beverly,
Thank you for your kind positive feedback. We are sorry that there is a fault in your duvet set, should you still require any further assistance regarding this matter please contact our customer service team who will be more than happy to help you in any way they can.
Customer Service - 0161 871 8479
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Hi sorry to hear the product lost its colour. We don't really get this type of compliant very often so if you could contact customer service someone will investigate the issue further
Dear M,
Glad that your items arrived in a good time and that you are happy with your purchase.
Also we are offering 10% off your next order, all you have to do is type in the code at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The beddiig I ordered was very reasonably priced and of a reasonable standard. One of the items did have a slight flaw in it, but considering the price and that it was a sheet, and therefore not visible, I decided it wasn't worth the hassle of returning it. I will be more careful to inspect the goods in future before using it.”
Hi Shirley sorry your sheet had a flaw, sometimes textiles do please let us know when you order again and we will upgrade your quality foc as a gesture of good will
“Sorry I wanted to send the curtains back as I didn't like them it was going to cost me 12 pound I spoke to the company as my son works in Manchester he said he would drop them off but was told I couldn't do that so I am now stuck with them not very happy”
Hi please call our service desk and ask for myself, malcolm . i will resolve this for you there is no reason why you should not be able to drop off your return. We try to be as flexible as possible unlike other larger web based companies
Dear Masum,
We are sorry that your item didn't match up to the expectation as it should, we always make sure our products are of high quality. Should you have any queries in the future please do not hesitate to contact our customer service team who will help out in any way they can.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Disappointed with the product the picture showed a topper with full lines of filling a bit like a LILO to describe what it looked like in the picture, but when i got it it was flat not much filling in it at all I tried everything to plump it up but there was not enough filing so it is hardly worth putting it on the bed you could do with 2 to give it any depth very disappointed as I has told my friends and they have bought it because I showed them the picture too the picture is not like the product you sent it is very deceiving”
Hi sorry to hear you are not satisfied. We sell hundreds of these without complaint. If you get in touch and mention this we will sort this matter for you asap
Dear Mrs,
We are sorry that the blackouts didn't match up the quality of standard as it should, if you would like you can send this item back to get your refund for it? You can call our customer service team who will be more than happy to deal with any queries that you should have.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“For the price I paid the sheets purchased were of reasonable quality and a good size, though I thought they might have been a bit thicker, but overall I am satisfied with them.”
Dear Ruth,
Thank you for your kind positive feedback in regards to our customer service team, glad they were polite and proficient in their approach to help solve your query. We always make sure that we meet the customers needs to resolve matters.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Had an email telling me about some duvet sets in the sale. Ordered 10 x double and 10 x single sets and paid on ordering. A few days later I get an email saying the single sets were not in stock and I could have a refund or choose something else. So I went back on the website to see what alternatives they had and made a choice. However, I was a little disappointed to see my original choice showing as "still available". Communication was okay but not brilliant.”
Hi Gary to hear of your troubles, the issue was with our supplier who had labelled boxes incorrectly. The web site has been updated accordingly.
If you contact us prior to your next purchase and include malcolm.pearce@textilesdirect.co.uk I will arrange a discount off your next order to compensate for the issues you experienced.
