“Totally wrong colour items delivered. On letting Textiles know was requested to send photo of invoice etc. as if I was lying! All I want is a prepaid return label as I should not have to pay return postage as their mistake. No reply to last e-mail very ignorant.”
“I never received the goods even though payment was taken. I have been unable to contact anyone in Textiles Direct to complain / no reply to 'e' mail and only an answer phone on the customer service line.
Strongly suggest no-one buys anything from them any more and I have taken up the mater with my credit card people”
“I ordered my bedding on the 16 February, paid for next day delivery and only received it on the 27 February. The initial problem was that the order hadn't been processed and it took an email by me to query it, to finally get it processed. I have been refunded for delivery, but not acceptable nonetheless!”
“Paid for next day delivery , no response to phone calls or emails. Tracking number doesn't work.
Have no idea when will the parcel arrive and if I will ever get it or not.”
Dear Margaret,
We are very sorry that you did not receive a notification email for your order, I assure you that this issue has been risen and will be dealt with accordingly. We are happy to hear that our customer service team was on hand to help you and reassure you of this query. Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Paul,
Glad that your items arrived in a good time and that you are happy with your purchase.
We hope you will shop with us again.
Kind regards,
Textiles Direct
