“Sorry but have to let you know I didn't think much of your customer services as I tried for two days to phone you and never got a reply as I had a query about returning a product are your phones unmañed?”
“I have no problem whatsoever with your efficient service but I am disappointed with my purchase. I am still airing it outside on the washing line. It is a goose feather & down - king sized duvet, it has a really strong smell of 'fowl', the label suggests a 48 hour airing before use, I have aired it outdoors for four consecutive days and am still not 100% sure about it - my fear is that the odour will return when the duvet is in contact with a warm body!”
“I thought the towels were reasonably priced and the 600gsm would make them thick but there are extremely thin and I would not recommend buying them. The service and ordering was good and easy.”
“I ordered a 4 ft fitted sheet and pillowcases to match. Unfortunately, when they arrived
the pillow cases were a completely different colour from the fitted sheet. I had ordered
them both in Madison Blue but the pillow cases were a deeper blue colour with the reverse being light blue!!!!! Not overly impressed, but kept them as I had a guest to stay and I need
new linen.”
“Delivery on time. One item out of stock - fair enough. One item missing. I e- mailed Textiles Direct on Sunday evening, but have had no response yet. It is Tuesday. I would have expected them to have e-mailed me back to say that the missing item will be sent with the out of stock item, but I have heard nothing.”
“Fast delivery. I bought the huggy bear luxury fleecy underblanket, I am however disappointed that it ripped on the corners as I was putting it onto my bed. Apart from this the underblanket is nice and comfy.”
“Service was excellent but bit disappointed with product as I thought that the sheets were
of higher quality and thicker than they were, according to the description. The pile came away easily and the woven threads were visible. However, these sheets will suffice
in the meantime. Thank you.”
Dear Rob,
Please accept our apologies for the quality of this product, is there any way we can help to resolve this for you?
we assure you that cases like these are very rare as we always make sure that our products are only the best for our customers, we will pass this information onto the relevant department to ensure that this doe snot recur in the future.
You are more than welcome to contact our customer service team who will be happy to assist you.
You can call them on 0161 871 8479 Monday - Friday 9 - 5pm
Or you can email using this email address: customer.service@textilesdirect.co.uk
Kind regards,
Textiles Direct
“Have used your company off and on for the last 4 years, but this time we were disappointed with the quality, due to the flimsy materials used and we are concerned how long the bedding will last. these items were not returned to you as they were needed immediately.”
Dear Lesley,
Please accept our apologies that your item did meet the high quality standard as it should have, we assure you that cases like these are very rare. However we hope this does not put you off from shopping with us in the future and to let you know for peace of mind you are welcome to contact our customer service team who will be very happy to assist you with any queries you have.
As an act of good will we can offer you 10% off your next order (Excluding sale items) if you quote "textiles10" at the checkout.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Alex,
Please accept our apologies, we always advise our customers that the pictures used to advertise our products are for illustration purposes and that we always say that the products will always be a little bit more lighter due to the lighting from the photographer. However we are happy to hear that the item has met the standards that is has.
Feel free to recommend us to your family and friends.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The 5 piece set was delivered quickly, however, it was obviously a second as some of the stitching was very poor quality and I had to pull some of it out as it looked aweful.”
Dear Tracey,
Glad that your items arrived in a good time, however please accept our most sincere apologies that your purchase did not meet the quality as it should. You are more than welcome to ring our customer service team who will be more than happy to assist you in this fault as this accidental mishap is a rare occurrence. You can ring the customer service team on 0161 871 8479.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“The 5 piece set was delivered quickly, however, it was obviously a second as some of the stitching was very poor quality and I had to pull some of it out as it looked aweful.”
Dear Tracey,
Glad that your items arrived in a good time, however please accept our most sincere apologies that your purchase did not meet the quality as it should. You are more than welcome to ring our customer service team who will be more than happy to assist you in this fault as this accidental mishap is a rare occurrence. You can ring the customer service team on 0161 871 8479.
We hope you will shop with us again.
Kind regards,
Textiles Direct
