"Thameswater overcharged me and yet says there is nothing they can do about doing so! No refunds, no credits provided for incorrect billing."

"Leak fixed after 2 years,but then no water,no pressure,flooded wet room,shower pump broken,no communication, no updates,and no washing facilities for 3 days, a huge mess"

"Leak fixed after 2 years,but then no water,no pressure,flooded wet room,shower pump broken,no communication, no updates,and no washing facilities for 3 days, a huge mess"

"Leak fixed after 2 years,but then no water,no pressure,flooded wet room,shower pump broken,no communication, no updates,and no washing facilities for 3 days, a huge mess"

"Came in from work last Saturday to find drain blocked, reported online. Went to visit my brother who is terminally ill in Bournemouth on Sunday, returned Wednesday hoping job would be done. Drain outside of kitchen still not clear, emailed CEO of Thames with all of the above, received an email to apologise from a member of her team. Thursday whilst at work received a call from a Lanes engineer to say they have called, on return found drain remains blocked. On Friday received a call back from Thames to say would Lanes would call Saturday. Returned from work Saturday evening, you guessed it\u2026\u2026.. I\u2019m not responsible for the blockage as I don\u2019t pour fat down the drain or use wet wipes just trying to get problem fixed."

"Since November 2020 they changed our outside water pipe till now in April 2021, it's leaking all the time. And very big noise make our whole family feel very bad. Leaking getting worse and noise is getting bigger. Still waiting Thames water come to fix. Customer service Not helpful at all. Every time call them just make big circle and nothing can be solved. Attached video of room noise you can hear and outside leaking picture"