“Just received an email saying they are increasing my bill from 39 to 73 pounds. According to my calculation it should go to’ approximately 50-55. I understand that they are in financial difficulties but it seems they want to improve their cash thanks to unaware customers. I tried to change the monthly charge from the site but it is not possible so I need to contact their service desk. Also i just noted consumption in days that we were away. I am really concerned.”
“Kept asking us to open new accounts for the same property then closing accounts without informing us, ultimately trying to charge us for the same period of water usage 3 times.”
