“TW claim the price increase for 2025-26 was 31% but mine was 52% and it is not me that's lying. They also claimed the previous meter wasn't working right, their excuse to install what turned out to be a smart meter. In fact their engineer hadn't read it right which resulted in a highly inflated bill. Not impressed to say the least.”
“Just received an email saying they are increasing my bill from 39 to 73 pounds. According to my calculation it should go to’ approximately 50-55. I understand that they are in financial difficulties but it seems they want to improve their cash thanks to unaware customers. I tried to change the monthly charge from the site but it is not possible so I need to contact their service desk. Also i just noted consumption in days that we were away. I am really concerned.”
“Kept asking us to open new accounts for the same property then closing accounts without informing us, ultimately trying to charge us for the same period of water usage 3 times.”
