“They blocked my car park and told me I can park on the main road... I got two parking tickets and they now won't take responsibility for them. They have lied saying the residence were told to call a number for a temp permit, completely false. These people are horrendous and seem happy to treat the general public horribly!”
“Thames Water Smart meter billing fraud
Thames Water FRAUD!!!! If you have TW smartmeter close water supply for min 2-3days and take photo of meter every few hours....all TW smartmeters going up with no water supply....do the test and see it!!
That meter is pure FRAUD to inflate people bills 2...10x, they use wifi technology to manipulate numbers, simulate leaks using artificial technology data, that is why TW website data usage every candle appear 3days later...take photo of that candle the day appear....137ltr....next day become 143....they do to every single candle...
, I moved to property 9mth ago that got SENSUS 640c meter, the first bill they sent me was 21,000 ltrs of water for 159days.... next bill is over 35,000ltrs Aug-Dec, strange as i live alone and work 10hrs a day....so i spend 6hrs(+8hr sleep) in property....i dont used that much water....after paying 1st bill TW....TW via wifi started add crazy numbers to increase my water consumption bill...and TW sent me a template letter(check google TW 22ltrs/h leak) that i got 22ltrs/h leak.... I did check forums so I know that leak is not real, I been watching that crazy numbers going up TW added 17,325ltrs in sept in 1month...yes 17tons of water for small studio flat in London, I have shut street stopcock water supply for 54hrs....and observing Meter....was going up...with no water supply to my property.... later on TW send me letter that 22ltr/h has gone!! how come leak can fix itself?? i have perform simillar test on my neigbour...when person was away....in 4 days TW added 600ltrs....
so knew TW doing that to all people who got smart meter....they inflate their bill by manipulating data via wifi.... in my aree there is a guy living in house with family....his meter went crazy....to TW demolished his pavement and inside house looking for leaks that dont exist, they replaced his meter 4x and still he is paying high bills..... I have made another test...I have shut water supply street stopcock closed... for 33days and meantime open 3 time every few days for 2hrs to take 150+150+160=460ltrs and TW added 2,733 to my bill...to they added extra ltrs almost 6x.... to cover their bottom TW sent me a another letter that a got 22ltr leak.....i shut street stopcock....currently meter is adding like 140ltrs a day!!! with no water supply to property!!! their software will add 200ltrs a day....next week....and in next month should be like 500ltrs a day!!!
THAMES WATER..... meter and stopcock in on the street pavement outside property...so this is your responsibity to explain why your meter is going up???? dont tell me a got a multiple leak inside property.... when i got no water supply to inside building
TW...meter number is 311770503
I'm planning to take TW to the court for billing fraud and data maniplation when water supply is shut....if your meter show crazy numbers, please write to me: infomail ( at ) tiscali . co . uk”
“Thames Water using fraudulently names of people to charge their bills !!if a property is vacant or landlords/agents don’t register with Thames Water they just pick a name !!! That person never called to register for an account with them ,has nothing to do with that property then you find yourself with bad credit score!!!When you called them to complain and challenge them as you are not the right person to cancel the bill more illegalities ,inappropriate questions ?where is the law ? Why we let them get away?”
“What an absolute mess
Thames water decided to stop charging me as they recalculated my usage months later decide they’ve miscalculated and hit me with a huge bill.
No assistance
No calls back
Huge waiting times on the phone
Code of practice broken
But the CEO takes home a million+ a year
What a joke”
“Me, all my Neighbors & the entire building across the Road have not had no access to any water (which means no hot water or heating as well) since 12pm. Received a message at 5pm stating that we’ll have access to water, so I called to double check and was advised it’ll about an hour for the pressure to build up again but unfortunately it was a lie, so called back around 6:15pm & was told that they will resolve the issue as soon as possible and that the Engineers are investigating, I checked where the work was taking place but nobody was there. I was promised that I would receive bottled Water from them but received a call at around 9pm’ish & the gentleman said that no water could be arranged for myself & my Neighbors because the guys that were supposed to deliver the Water were busy trying to repair the damaged Water Pipe, checked to see what was happening but nobody was there. Received another text message from them at around 10:15pm stating their team was working hard to get everything done as quickly as possible, went to check on them Again & nobody was there. Lies after lies, incompetent Customer service & Engineers,”
“I am thoroughly disgusted with Thames Water, I am a single occupant paying the same amount as the multiple occupancy where I live. I've been told but unless I have a water metre installed I will have to pay the full amount but due to mental health issues it poses a problem for me having strangers in my home to do the work even though I've told them there is no room for a meter.”
“Even 1 star is too much for the appalling customer service.
I submitted the Leak allowance form in March 2022 after the leak has been fixed. For the last 6 months (since Feb'22) I've phoned about 20 times to get the leakage form looked at as 2 previous bills were way too high and incorrect, even considering that I was away for almost 3 months and usage of water daily for that period was almost consistent but the flat was empty and absolutely no one was there.
I have provided graphs taken from my Water usage section, explaining that over the last year Feb'21 - Feb'22 the previous 2 bills were incorrect.
It's not hard to figure out how much water was lost due to the leak each day as evidence was provided, but yet again over the last months while I have phoned about 20 times and been told that the case has been escalated and the manager will phone you. Nobody ever phoned me although I have been promised about 5 times that the manager will phone you or your case will be resolved in the next 48hrs. Lyes Lyes Lyes‼️
Now in Aug'22 I have received another bill from 10th Feb'22 until 10th Aug'22 which includes about 10 days when I still had leak.
On 26th Sep'22 I sent another email asking to provide a correct bill which I have no problems paying if it's correct but haven't heard anything back - only text reminders to pay the bill.
Absolutely shocking customer service, all they care about is to get the inflated and incorrect amount of money from you without trying to resolve any issues.”
“Thames water reports their customers credit reference agency for late payment even when they have a credit on there account. This then makes it difficullt for their customers to get loans open bank accounts etc. To correct this they say call the credit reference agency who in turn say call Thames water. If you can aviod this company aviod them.”
“Leak fixed after 2 years,but then no water,no pressure,flooded wet room,shower pump broken,no communication, no updates,and no washing facilities for 3 days, a huge mess”
“Dear Thames water,
this REVIEW is to convey the ordeal i am going through with Thames water and it is causing me a great deal of mental stress and affecting my health as well.
I moved into the property in November, since then I have been paying my bills regularly every month. but the payment stopped getting debited since April 2022. since then i have been following up for my bill and asking why i am not getting debited or what my bill will be from April. every time i call in this 3 months the answer is always you will get an update in 10 working days, I AM CURRENTLY CHATTING WITH A CUSTOMER SERVICE AGENT AND SHE SAID THAT SHE WILL A NOTE THAT I AM GETTING DIFFICULT.
like seriously??? i will contact Citizen advice as well with the mental torture i have o go through with Thames water.
I hope my enquiry will be resolved AS SOON AS POSSIBLE.
I HAVE SENT EMAILS”
“Their smart meter is a scam. They said at first we had a leak, then it was share usage. Now apparently everything is fixed but when on holiday there is still water consumption at 5am.... If you can refuse the smart meter as it will not save money but just make you pay more.....”
“Our water bill spiked inexplicably, we dutifully paid (an insane and implausible amount) to avoid any debt collection issue. But I also requested a leak investigation. This was in August 2021.
They sent an engineer who said he found a leak around September 2021, and so they arranged a repair and said we'd be reimbursed for the amount we have overpaid. Fair enough.
Got some news that unfortunately the repair had been delayed, it could take weeks, maybe all the way until November! Fair enough, we can wait, I understand these things take time.
Whoops, it's been delayed now because there is a hotel in the area they need to talk to before they can fix the leak. Fair enough, it will be done in late December they say.
January comes around, the leak has not been fixed, Thames Water now says they don't have a date for when the leak will be fixed.
We continue this dance until April, this time, Thames Water sends us a bill, another huge one that makes absolutely no sense. I call in to say "hey, this bill is not reasonable as there is an unfixed leak' they say 'we understand, but you still need to pay, we don't care if it's a ridiculous amount that we know makes no sense, and no, we don't yet know when your leak will be fixed. Pay us anyways, we will adjust later.' At this point I'm expected to take them at their word...it's April, so they have already proven that their word cannot be trusted.
I contact the Consumer Council for water (CCW) to complain, and the CCW is very understanding. CCW says not to pay the bill, and gives Thames Water a call, they are not impressed either. They tell Thames water to schedule a repair.
All of a sudden, I get a call from Thames Water saying they've scheduled a repair for May 9. This essentially means that if they really cared to do this, they would've done it sooner. My bill has been 'generously' frozen until the repair is made.
Here we are in present day, it's May 20th, 2022. Thames Water sent a team that has determined that the issue has magically fixed itself, but that they didn't do anything. Our water meter is miraculously reporting normal usage again. However! There is a tiny leak on the side of our property (well, our landlord's property, rather). The engineer explicitely said it was much too small a leak to explain the large bill. Essentially 'we have done nothing, but the leak looks like it fixed itself, we have no idea what the problem was, we have failed to find it, anyways, life goes on'.
I ask what this means about my bill, and Thames Water says that now that they have done nothing but usage is back to normal, I am still expected to pay the previous completely ridiculous bill that was frozen. Why? Because thames water has failed to actually find out the problem. They said an 'adjustment' can't be made until our landlord fixes the tiny leak that the engineer said was too small to explain the bill, but not otherwise. In the interim, Thames Water tells me that they will move to debt collection in 2 weeks if we do not pay the bill that CCW previously advised us not to pay.
When they want money '2 weeks or else', but when we want a repair 'please, you must understand! we need 9 months!'
Absolutely shameless greed and apathy, abject failure and intimidation at every level. This company is a joke.”
“Kept ringing my mum with an automated message, rang them back to tell them that she is 91 & dying of cancer & all they are interested in is her paying a year ahead bill ! They wont send a bill for the 1 MONTH that she actually owes ! Disgusting & shameful greed”
“Moved into a 1 bed property November 2021. Had to sort out 2 x leaks the day I moved in. I am frugal with water use. Phoned Thames and registered as a customer. Explained that I can't access the meter. Agreed on £22 a month. Sent an estimated bill which expects over £60 a month. Can only assume they are charging me for the previous occupants water leaks. Very unfair.”
“Thames water is truly one of the worst companies I have ever worked with. Avoid them if you can. They provided an egregious price for their services. Almost triple what the neighbor in a much larger flat pays. When I asked for clarity on this, they said to talk with my local officials as they do not have any control. I then asked for a water meter to be installed. They scheduled an appointment and didn't show. Then when I reached out they said they came. Very unprofessional company.”
