“I am still awaiting a reply after furnishing you with my concerns. You. Are fortunate to have a monopoly on London water. Your customer service is non existant”
“This truly dreadful company have a monopoly on water and waste services. This is the only reason they have any customers as
if there was a choice everyone would take their business elsewhere. Our drains are blocked and we are unable to bath, use the washing machine etc because if we do the manholes will overflow, pumping raw sewage and other peoples tampons and sanitary products all across our patio. I know because it's happened many times before, but Thames Water won't invest in updating the pipes and appear to only be interested in profit with no care for customer service. In spite of 4 phone calls over a period of 48 hours and 2 visits, the drains are still blocked and we were given no information about what was happening. When we phoned yesterday afternoon we were told a big lorry would arrive at 9pm to unblock the system. Of course it hasn't and the drains are almost overflowing. Sometimes I actually think they just lie to get rid of you. My partner calls them the worst company in the country,”
“Here we go again THAMES WATER DIG UP ROAD .3 WAY TRAFFIC LIGHTS OUT BARRIER OUT , note we are fixing pipework , WHERE NO ONE THERE FOR DAYS , WE WINT GET A FINE BECAUSE WE HAVE STARTED THE JOB , THEY MUST HAVE HUNDREDS OF HOLES OPEN AND TRAFFIC LIGHTS OUT , THAMES WATER FOR YOUR MANAGEMENT A LITTLE TIP DIG UP ROAD FIX LEAK FILL IN HOLE .TAKE LUGHT AWAY THAT ARE CAUSING A CALAMITY ISSUE, JOB DONE , AND I DONT WANT 50,000 POUNDS PLUS , A YEAR FOT
FOR IT SORTED ,,,, NOT HARD IS IT ,,,,”
“Since November 2020 they changed our outside water pipe till now in April 2021, it's leaking all the time. And very big noise make our whole family feel very bad. Leaking getting worse and noise is getting bigger. Still waiting Thames water come to fix. Customer service Not helpful at all. Every time call them just make big circle and nothing can be solved. Attached video of room noise you can hear and outside leaking picture”
“Trying to resolve an issue with Thames Water since October 2018. In October a metre was fitted. I was told eve though you've paid the bill in full TW will calculate use and refund as unlikely I would use what my current yearly bill was as I loved alone and travelled frequently so usage low. It's now 2021 TW still charing me full bill despite coming out 3 times and confirming I have a metre. In terms of hours spent calling and speaking to call centre with team based in SA who are no help whatsoever and just keep passing the buck. It's a complete joke how my issue is being handled. TW clearly not keen to refund monies back to their customers. I've never experienced a company that so badly set up and takes over £500 from someone single in a flat who hadn't been there for last 4 months and still charged over £540 for water and only came out to property again because I was moving out. Incompetent is an understatement for their customer service. Nothing short of appalling. I call and call to ask about my refund and nobody can help. The Chairman of this corporation needs to look into how this company is being run.”
“I noticed sewage coming up in my garden so called Thames Water at 2pm on Saturday. After giving my details I was told a team would be with me within 24 hours. At 4pm on Sunday 2 hours after the deadline I called Thames Water to be told there was no record of my call the previous day, the person whose name I have, had clearly not entered the job. I was then told that a team would be with me within 24 hours by 5pm on Monday, today, and again no one has turned up and in both cases no call or sms to say they have been held up. So I called again and asked for a manager to call me and a voicemail was left for me at 6:10pm to say that a manager from operations would call me within 2 hours.
Yes, you’ve guessed it, no call from the manager of operations at Thames Water.
This company is abysmal, inefficient, seemingly couldn’t care less about customers and has made me 3 promises and failed 100% to keep them!”
“My father died in August leaving my elderly mother alone, my sister and I were able to deal with all their finances setting up new accounts and moving any DD to my mothers account. She has had a couple of strokes and was unable to do this on her own, everyone one of these organizations were brilliant at such a horrible time. ALL except Thames Water, they were unhelpful and their Customer Services was a joke, they are now hounding a vulnerable old lady for payment even though we have set up her account on numerous occasions, they should be ashamed of how they treat the elderly”
“I wish I could give them a 0 Star. They are ridiculous and unfair. They send me a bill of £629.66 for an apartment that I barely live in (I used to live abroad and the apartment was empty for that year). Call them several time, no response, no progress, promise to call me back after they make investigation, wait for another 6 months with no response. Then they sent another letter say if I dont pay in full, they will register a payment default on my credit file.
What a bad company!”
“worsted customer service. They never resolve the issue, they just 'report' it on their computer system. I have called over 30 times and been on hold hours over the course of 6 months. The issue is still not resolved. They have over charged me a lot because they have set the initial meter reading different to the actual reading I sent them. Every time I call I am told to wait another 10days for the update to appear on my account, but it never does. I deserve compensation for the amount of time I have wasted trying to deal with this company.”
“Error in submitting meter reading resulted in incorrect billing. Instead of consuming 44 cubic meters in the period Thames Water billed my account for consuming 440 cubic meters. Billed £1200!!
The problem raised to Thames Water in August 2020. Followed up multiple times until December 2020. Thames Water claimed the dispute was submitted to their Dispute team for investigation. At least on three occasions promised to resolve the issue within 10 working days. However, to this day the issue remains. In December 2020 a case manager confirmed the issue was a mistake and gave assurance it would be fixed within three working days. To this day the error has not been fixed. Furthermore, a new billing was received in January 2021 with some strangers name and different account number requesting payment for water consumption at my address. Also, in a week of 11 to 18 January 2021 I received 6 different billings for water consumption at my address. I'm still waiting for a reply and solution!!”
“They are the monopolist company all over the country what makes them behave very impudent and unfair. They treat customers very badly, no any customer service at all, they just irritate you if you contact them also, what is more important they cheat you, charge you more they you use setting unfair tricky bills. The moto of this company, I would say: “take as much as it possible” I PAID THEM A LOT…and was not possible to find out why and what for?? They just grab people and Government must take this company under the control!!”
“I received a bill for 1200 then i called thames water .they came found a leak fixws leak 3 months later now i receive a bill for 2770 which is a joke”
